FAQs and Next Steps

Yes, it is a regulatory requirement.

The role of a Care Manager is an operational role, overseeing the day-to-day running of the business and is fully focused on the delivery of care. This varies from your role as a Franchise Owner, which is based more on the development of the business and finding new ways in which to grow your franchise. Both positions cannot be fulfilled by one individual due to the amount of responsibility and importance of both roles. Therefore, it is essential to have a Care Manager to ensure the growth of the business.

As with any business, this would be subject to your personal business planning and business performance. We normally expect our Franchisees to break-even after the first year of trading.

Extra territories may be purchased, subject to discussion with Caremark and achievement of proven success in the original territory, and evidence of compliance with the Caremark model. A business plan will also be required.

It is a seven-year term and is renewable on the terms of the Franchise Agreement at the time, with no charge for a new licence fee.

Yes, the Health and Social Care Act is the main general legislation and must be complied with at all times. There are other more specific regulations that also need to be complied with in order to meet the rigorous registration requirements. There are many policies, procedures and guidelines which are incorporated into our system to meet legislation requirements. We have a Document Reference Guide which provides detailed guidance on how to operate in compliance with all legislation.

As a Franchise Owner, you would undertake induction to our requirements. There is then a comprehensive quality control system in place, which fully complies with the Health and Social Care Act. Caremark, as part of its ongoing commitment to supporting Franchisees and maintaining the highest standards, will regularly monitor and inspect Franchisees for adherence to the Caremark system and procedures.

New businesses have to register with the relevant Regulatory Bodies, and this process varies in time to complete. This process includes Disclosure and Barring Service (DBS) checks and requires written references. The Franchisee, the Franchise Owner and the Care Manager will need to be registered. Whilst the Franchisor will provide all the necessary advice and guidance, the final registration is at the sole discretion of the Regulatory Body.

Yes, this is a requirement of the Regulatory Bodies, and it must be approved by Caremark.

The National Marketing Fund is a collective effort to increase brand awareness and strengthen the reputation of all participating businesses. By pooling resources, we can launch impactful marketing campaigns with a wider reach than individual efforts.

Presently, care and support services are exempt from VAT, and you, as a Franchisee, cannot register for VAT. It means that no VAT is chargeable to our customers and no VAT can be reclaimed on purchases. We do not provide tax advice; however, you are responsible for obtaining your own advice in this regard.

This process of registration is variable depending on the time taken by the Regulatory Body to grant registration. This can typically take between three and five months. There is, however, a lot to do during this period: planning and preparing your business for trading, all of which we support and assist you with to give you the best possible start.

Funding of 70% of the total investment is offered by the banks subject to status and business plan. Caremark will put you in contact with the main banks that specialise in franchising and would strongly suggest that you compare each and seek professional advice.

No, as full induction and on-going support is provided.

No, but we would need to be assured of your ability to manage and learn basic business principles.

The Advice and Support Fee is 4.5% + VAT of your monthly turnover, and then an extra 1% is taken for the use of a National Marketing Fund. You can check Caremark franchise costs and key facts to learn all about it before starting your business.