Caremark Thurrock Receives a Good CQC Rating: Safe and Well Supported at Home

We are delighted to announce that Caremark Thurrock has received an overall rating of Good from the Care Quality Commission (CQC), following an assessment of our home care service. The CQC published its report on 30 July 2026, marking an important milestone for our team and recognition of our commitment to providing high-quality, compassionate care across Thurrock and the surrounding areas.

For families considering home care, knowing that a provider is safe and well supported is one of the most important considerations. Our CQC rating provides reassurance that the care we provide is underpinned by appropriate systems, skilled care assistants and a strong focus on the wellbeing, dignity and independence of the people we support.

What Does a Good CQC Rating Mean?

The Care Quality Commission is the independent regulator of health and social care in England. CQC assesses services against key areas including whether care is safe, effective, caring, responsive and well-led. A rating of Good means that a service is performing well and meeting the regulator’s expectations.

For Caremark Thurrock, receiving a Good rating is particularly meaningful because our service registered with the CQC in November 2024. Since then, our team has worked consistently to establish strong processes, recruit and develop care assistants, and provide person-centred support to customers in their own homes.

Safe and Well Supported Care

The CQC assessment recognised important aspects of the way Caremark Thurrock delivers care and manages the service. Safety sits at the heart of everything we do, from assessing individual risks and creating personalised care plans to ensuring that our care assistants receive appropriate training and guidance.

Our approach is designed to make customers feel safe and well supported while allowing them to remain in the familiar surroundings of their own homes. We understand that every person is different, which is why care should never be a one-size-fits-all service.

Our care assistants support customers with a wide range of daily activities, including personal care, medication support, meal preparation, companionship, household tasks and maintaining independence. We also provide specialist support for people living with dementia, physical disabilities and changing care needs.

Person-Centred Care Matters that is Safe and Well Supported

One of the most important principles behind our service is person-centred care. We take the time to understand each customer’s preferences, routines, abilities and goals before developing their care plan.

This approach means that customers remain at the centre of decisions about their support. We encourage independence wherever possible and adapt our approach to reflect changing circumstances.

Our existing customer feedback reinforces the importance of this approach. Families and customers have highlighted the kindness, reliability and professionalism of our care assistants, with recent feedback describing our service as very good and praising carers for being caring, prompt and easy to talk to.

Safe and Well Supported Team That Cares

Behind every successful home care service is a dedicated team. Our care assistants receive training and ongoing support so they can carry out their responsibilities with confidence and compassion.

At Caremark Thurrock, we believe that well-supported staff are better placed to provide consistently high-quality care. We therefore place strong emphasis on communication, professional development, safeguarding, care planning and quality assurance.

Our Care Manager, Janetta Wynn, brings extensive experience in domiciliary care, compliance, safeguarding and service improvement. Her focus is on creating a culture where customers feel valued and supported while care assistants feel confident, trained and proud of the care they deliver.

A Milestone We Can Be Proud Of

Achieving a Good CQC rating is an important achievement for everyone at Caremark Thurrock. It reflects the hard work of our care assistants, management team and office staff, as well as the trust placed in us by customers and their families.

However, we see this rating as a foundation rather than a finishing point. Good care requires continuous learning, regular review and a willingness to improve. We will continue listening to customers, families and care professionals, reviewing our practices and looking for ways to strengthen the support we provide.

Our goal remains simple: to help people live safely, independently and comfortably in their own homes for as long as possible.

Services Offered by Caremark Thurrock

Caremark Thurrock offers a wide range of home care services tailored to individual support needs, including:

• Personal Care – Assistance with washing, dressing, and maintaining dignity.
• Live-in Care – Round-the-clock care and support for those who need full-time assistance.
• Dementia Care – Provide compassionate, personalised support designed to empower individuals with Dementia
• Meal Preparation – Help with cooking nutritious meals or support at mealtimes.
• Companionship – Friendly visits to provide conversation, reassurance, and emotional support.
• Night Care – Specialised support for individuals who may require assistance during the night.
• Medication Assistance – Helping with reminders and safe management of prescriptions.
• Shopping & Domestic Help – Assistance with groceries, cleaning, and household tasks.
• Respite Care – Temporary support to give family carers a well-deserved break.

These services are flexible and can be adapted as needs change. This ensures that older people in Thurrock and South Basildon always have the right care at the right time. Thus, life at home can be more secure and satisfying.

Our team provides personalised support that enables customers to remain safe, comfortable and independent in their own homes.

Choosing Home Care in Thurrock and South Basildon with Confidence

Choosing a home care provider is a significant decision. Families need to know that their loved one will receive compassionate support from people they can trust.

At Caremark Thurrock, our Good CQC rating provides an important independent recognition of the quality of our service. Combined with our local knowledge, dedicated team and personalised approach, we are proud to support customers across Thurrock, South Benfleet, Canvey Island, South Basildon and surrounding areas.

Whether you are looking for a few hours of Companionship each week, Personal Care, Respite Care, Live-in Care – Round-the-clock care and support for those who need full-time assistance. or more comprehensive support, our team is here to help.

Caremark Thurrock is proud to be helping local people feel safe and well supported at home.

Contact our friendly team today on 01375 213255 to discuss how we can support you or someone you care about.