Cookie Policy
Who We Are
We are Caremark Limited, a company registered in England and Wales with registered company number 05447577 whose registered office is at Caremark Limited, A2 Yeoman Gate, Yeoman Way, Worthing, West Sussex BN13 3QZ.
Caremark Limited (“Caremark”, “we, “our”) uses cookies on its website. This Cookie Notice explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.
This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
We update this Cookies Notice from time to time in response to changes in applicable laws and regulations, changes to our processing practices and to products and services we offer. When changes are made, we will update the last updated date of this notice. Please review this Cookies Notice periodically to check for updates. Our website, https://www.caremark.co.uk/ hereinafter (“the website”) uses cookies and other similar technologies (for convenience all technologies are referred to as (“cookies”). Cookies can be placed by Caremark and by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
About Cookies
What Are Cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
What Are Scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
What Is a Web Beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
What Is a Pixel?
A tracking pixel is an HTML code snippet which is loaded when a user visits a website or opens an email. It is useful for tracking user behaviour and conversions.
Types of Cookies
Essential Cookies
Essential or strictly necessary cookies are cookies that are necessary for our website to function correctly and to provide the services you have requested. They may also be used where they are necessary to enable or facilitate the transmission of communications over an electronic
communications network. These cookies cannot generally be switched off through our cookie preference settings.
Statistics or Analytics Cookies
We use statistics or analytics cookies to collect information about how visitors use our website. This may include information such as the page’s visitors view, how they arrived at our website, how they navigate around the website and how long they spend on different pages. We use this information to understand how our website is used, identify any problems and improve the performance, functionality and user experience of our website.
Where analytics cookies are provided by a third party, that third party may process information collected through the cookies on our behalf. Depending on the cookies and how they are configured, the information collected may constitute personal data.
Functionality Cookies
Functionality cookies allow our website to remember choices and preferences you make when using our website. This may include preferences such as language, region or other settings, where applicable. These cookies help provide a more personalised and convenient experience and ensure that certain features of the website work according to your preferences.
Marketing or Advertising Cookies
Marketing or targeting cookies may be placed on our website by us or by third-party service providers. These cookies may collect information about your visits to our website, the pages you view, the links you follow and your interactions with our website. This information may be used to understand your interests, measure the effectiveness of advertising and marketing campaigns, and provide or personalise advertising and other marketing content. Marketing or targeting cookies may also be used to track activity across websites or services where permitted.
Learn More About Cookies
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see details in the table below.
For further information on cookies generally, including how to control and manage them, please visit www.aboutcookies.org or www.allaboutcookies.org.
Cookies Used By Caremark
The cookies we use on our website and their purposes are as set out in the following table:
| Essential Cookies | ||
| Name | Purpose of the Cookie | Duration |
| cf_bm | Cloudflare bot-management cookie used to distinguish legitimate visitors from automated/bot traffic and help protect the website from malicious traffic. | 30 minutes of inactivity |
| cookieyes-consent | Stores the user’s cookie consent preferences and consent record. | 9 months |
| MoneypennyChatWindow | Remembers the position and minimised/maximised state of the Moneypenny chat window as the visitor navigates between pages. | 30 minutes |
| MoneypennyNoProactiveChat | Controls whether the Moneypenny chat widget should show another proactive chat prompt, preventing the visitor from being repeatedly prompted within the configured re-engagement period. | 30 minutes |
| Functional Cookies | ||
| Name | Purpose of the Cookie | Duration |
| MoneypennyRef | Records the visitor’s referring URL/origin so the Moneypenny chat agent can understand where the visitor came from and the context of the chat. | 120 minutes |
| MoneypennyHistory | Keeps track of visitor visits and previous chats, allowing previous chat history (up to the previous five transcripts) to be shown to the agent for context. | 1 year |
| MoneypennyUserAlias | Stores the visitor’s name/alias so it can be remembered for subsequent chats and used to pre-populate the chat interface, avoiding the need to ask for the name again. | 1 year |
| MoneypennyVisit | Tracks visitor visits and helps identify returning visitors. It also supports Moneypenny’s returning-visitor proactive chat functionality. | Session |
| Analytical Cookies | ||
| Name | Purpose of the Cookie | Duration |
| _clck (remove if not applicable to MS Clarity scope of service) | Stores a unique Clarity user ID and preferences. This allows Clarity to recognise the same browser/user across visits and associate interaction data for analytics. | 1 year |
| _clsk (remove if not applicable to MS Clarity scope of service) | Connects multiple page views within a visit into a single Clarity session, enabling session recordings and behavioural analysis. | 1 day |
| CLID (remove if not applicable to MS Clarity scope of service) | Identifies when Clarity first encountered the user on a website using Clarity. It is a third-party cookie used to help identify users across Clarity-enabled sites. | 1 year |
| Advertising Cookies | ||
| ANONCHK (remove if not applicable to MS Clarity scope of service) | Indicates whether the MUID cookie is transferred to ANID for advertising purposes. Microsoft states that Clarity does not use ANID, so this is set to 0. | 10 minutes |
| MR (remove if not applicable to MS Clarity scope of service) | Indicates whether the MUID cookie should be refreshed. | 7 days |
| MUID (remove if not applicable to MS Clarity scope of service) | Identifies unique web browsers visiting Microsoft sites. Microsoft describes this cookie as being used for advertising, site analytics and operational purposes. | 1 year |
| SM (remove if not applicable to MS Clarity scope of service) | Used to synchronise the MUID cookie across Microsoft domains. | Session |
Consent
Upon your first visit to our website you will be presented with a pop-up that provides the opportunity to select your cookies preferences. Once you click on “Accept All” or “Save Preferences”, you are consenting to the placement of cookies and plug-ins you selected in the pop as described in this Cookie Notice.
Managing Your Content Preferences
You can alter your cookie preferences at any time by using the cookie cog at the bottom left of the screen. Once you click on the cog, you will be presented with a list of all of our cookies, allowing you to alter your preferences as necessary.
Enabling and Disabling Cookies Within Your Browser
You can allow or block cookies by activating the setting on your browser that permits you to change the setting of all or some cookies. Please note that disabling cookies may affect the availability or functionality of our website.
If you would like more information on how to manage cookies on some popular browsers, please click on the links below.
Contact Us
For further information regarding your personal data or about Caremark‘s approach to data protection in general please contact our Data Protection Officer at:
The Data Protection Officer,
Caremark Limited, Unit A2,
Yeoman Gate,
Yeoman Way,
Worthing,
West Sussex,
BN13 3QZ
Or by email: dpo@caremarklimited.co.uk.
Changes to this policy
We may update this cookie notice from time to time in response to changes in applicable laws and regulations and our processing practices. When changes are made, we will update the effective date at the top of this document.