Caremark Solihull: Finalists at the National Great British Home Care Awards as West Midlands Regional Winners
Caremark Solihull are finalists at the National Great British Home Care Awards as the West Midlands regional winner. This recognition from the Great British Care Awards is a tribute to our brilliant Care Assistants, our dedicated office team, and the trust our customers and their families place in us every day. Being named among the top at the British Care Awards and Care Awards UK isn’t just a trophy moment; it shows that safe, reliable, person-centred home care is happening here in Solihull, streets and neighbourhoods we all know and love.
From Regional winners to National Finalists
Winning in the West Midlands category and progressing to the national stage of the Great British Care Awards took heart, hard work, and high standards. Judges looked closely at how we protect dignity and independence, the strength of our quality systems, and the outcomes our customers achieve. They listened to family feedback, reviewed training and supervision, and examined how we innovate while keeping care consistent.
Along the way, we strengthened our training framework, enhanced supervision and mentoring, and held regular review meetings with customers and families. We deepened local partnerships with GPs, district nurses and community groups so support is well coordinated and seamless. Clear communication and dependable visit times helped us stand out at Care Awards UK and the British Care Awards.
For you, this means confidence. As Caremark Solihull finalists at National Great British home care awards as West Midlands regional winners, you can expect dependable care from familiar faces who know your routines and preferences, and who keep you informed every step of the way.
What makes Caremark Solihull different
We keep things simple and personal. Your care plan is built around your life: preferred routines, cultural needs, and what matters most to you. Reliability is key. We aim for consistent visit times and a small, dedicated team, with proactive updates if anything needs to change. Every visit is recorded so we can evidence progress and adjust quickly.
Training underpins quality. New Care Assistants complete a thorough induction aligned to the Care Certificate, including medication awareness, moving and handling, infection prevention and control, safeguarding, and dementia awareness. Ongoing learning covers specialist competencies, end-of-life care, and advanced communication skills. Regular supervision, spot checks and reflective practice keep standards high.
Safety and transparency are built in. We complete tailored risk assessments in the home, maintain clear incident reporting, and audit care plans frequently. Medication support follows robust protocols, including competency checks and electronic records. We focus on outcomes that matter: confidence with daily tasks, reduced falls risk, improved nutrition and hydration, and stronger social connections.
Trusted local partnerships
We’re proud to be a trusted provider for Age UK Solihull, and to have taken on the Age UK Solihull Home Support Service. Our shared values are simple: helping people flourish and live safely and independently at home. This partnership means customers benefit from a well-established local network, streamlined referrals and a smooth transition for anyone previously supported by Age UK Solihull.
- Clear, timely communication with professionals and families
- Continuity of support for long-standing customers
- Strong links with local groups and community services
Our services in Solihull
Whether you need a little help now and then or full-time support, we can tailor care to fit your life. Visit lengths are flexible and shaped around your needs.
| Service | What’s included |
| Personal care and daily visits | Help with washing, dressing, continence care, meal preparation, medication prompts, housekeeping and companionship |
| Live-in care | Round-the-clock support for comfort, safety and continuity at home |
| Respite care | Short-term cover so family carers can rest and recharge |
| Specialist support | Dementia, Parkinson’s, stroke recovery, palliative and end-of-life care, and learning disabilities |
We work closely with families, GPs, district nurses, hospital discharge teams and local organisations to keep everything joined up. Where helpful, we attend multidisciplinary meetings, share relevant care notes and align our work with clinical advice. We also signpost to local groups and befriending services to reduce isolation and keep daily life familiar and fulfilling.
Simple steps to get started
- Free home assessment to understand your needs, preferences and budget
- Agreed goals and outcomes, with a tailored care plan and risk assessment
- Introduction to your dedicated Care Assistants and confirmation of visit times
- First visit focused on settling in and making sure the plan feels right
- Regular reviews, quality audits and open feedback to keep care on track
We aim to complete assessments promptly and can begin care soon after, depending on complexity and staffing. If it’s urgent, we’ll advise on the quickest safe start and any interim options.