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01 Sep 2017
Grace Coyle (Richmond-upon-Thames)
It is not often that clients nominate their care worker for an award, but Grace is one such example! Dedicated and hardworking, Grace has shown a high level of professionalism across all aspects of her role and has contributed in a significant way to the social, physical and intellectual development of one of her clients who has learning disabilities.
Grace used her existing skills and knowledge of her client’s condition to develop a truly personalized approach to the client’s care plan, always working in line with the risk management plans already in place. Due to Grace’s consistently skilled and excellent practice, her client has made great progress and is delighted to have her as a care worker.
Her knowledge and understanding of Caremark’s policies and procedures is of a high standard, in particular with reference to recording and reporting on any incidents or accidents with the clients she supports.
Grace is an excellent communicator with all parties: clients, management, clients’ families and external professionals e.g. NHS personnel and social workers She is a reliable and punctual member of staff and is a real team player, supporting her colleagues and updating other care workers involved in her client’s care, by keeping good, concise and up-to-date records.
Grace has received big compliments and thanks for her excellent work and achievements from both social workers and clients’ families. She has also recently been nominated for a Dignity In Care award by the Adult Social Care Team at Richmond Council following a recommendation by one her clients!
Grace is certainly a very valuable member of the (Richmond-upon-Thames) team and the management are proud to have a wonderful care worker in their team.