Punctuality is essential in home care

For people who need to structure their day around visits from their home care support, punctuality isn’t a “nice to have” — it’s essential. For Claire Quibell and her husband Gary, unreliable timekeeping from a previous care provider was having a real impact on daily life. It was this lack of consistency that led them to look elsewhere and ultimately choose Caremark Mansfield & Ashfield.

A severe deterioration in Claire’s auto-immune system had resulted in a range of health challenges, including reduced mobility. As a result, she depended on home care support to help her get showered and ready each morning. When carers failed to arrive on time, it disrupted the entire day.

“We understand that emergencies can happen with other customers, but with the previous company, carers being late was happening all the time,” says Gary.

“ With Caremark, it just isn’t an issue — and that means we can plan our day knowing they’ll arrive when they say they will.”

The benefits of good home care go beyond physical support

Claire, 59, and Gary, 63, have been together for almost 40 years and have two sons in their twenties.

They have been receiving support from Caremark Mansfield & Ashfield for the past two years, and during that time Claire’s condition has improved significantly. Her mobility is much better, but as Gary explains, the benefits of good home care go beyond physical support.

“It’s not just about the medical or practical side of things,” he says. “That social contact really matters too.”

Caremark has made a genuine difference to her wellbeing

For Claire, having a carer who arrives with a smile and a positive, caring attitude has made a genuine difference to her wellbeing. The reassurance of seeing a friendly face each morning — someone who takes the time to talk — brings comfort and confidence.

“Having someone outside of immediate family to chat with is important,” Gary adds.

“Claire enjoys that final five minutes, after the work is done, having a conversation with the carer.”

About Caremark Mansfield & Ashfield

If punctuality is important to you when it comes to your care now, or in the future, view our range of home care services in Mansfield and Ashfield or call us to discuss your specific needs today on 01623 259779.