We’re building a safe, reliable and compassionate service, supported by strong training and hands-on supervision. Here you’ll also find the latest Cambridge team updates, as well as information about the care and support we provide. Recent Caremark Cambridge & South Cambridgeshire updates include:

Jasmine, our Registered Care Manager, has achieved NVQ Level 5 and is progressing through Elevate, our Caremark Care Management pathway, strengthening leadership and day-to-day oversight.
Jessica, Field Care Supervisor, is growing in confidence and expertise, championing high visit standards, thorough supervision and warm, timely communication with families.
Charlotte, who completed her business administration apprenticeship, has joined Mel as our second Care Coordinator and is preparing to start her Level 4 NVQ. She brings energy to scheduling, care reviews and customer liaison.
Several team members are working towards NVQs, reflecting our commitment to ongoing professional development and quality care.
Tsitsi, our Senior Carer, is excited to begin her NVQ in the coming months.

These achievements mean better supervision, robust care planning and dependable visit schedules. In short, care feels calm, personal and well organised. You’ll see this reflected in Caremark Cambridge & South Cambridgeshire office updates as we continue to invest in people and quality.

Home care in Cambridge: tailored, flexible and reassuring

We provide tailored home care across Cambridge and South Cambridgeshire, from friendly companionship and personal care to more complex support. Care can be as little as a short check-in or as much as live-in care, and we adjust as your needs change. Our management team takes pride in building a plan that fits your routines and preferences.

Companionship: Friendly visits, conversation, local outings and encouragement to stay involved in community activities.
Personal care: Respectful help with washing, dressing, continence care, safe transfers, and morning or bedtime routines.
Complex care: Support for dementia, neurological conditions, reablement after hospital discharge and post-stroke care, with clear goals and regular reviews.

Our values—kindness, dignity, transparency and reliability—guide everything we do. Every Care Assistant completes thorough induction and refresher training, including safeguarding, medication support, infection prevention, and moving and handling. In addition, supervisors carry out spot checks, care reviews and audits, and we invite regular feedback so care stays safe, consistent and reassuring. Families tell us they value our punctuality, continuity of carers and honest communication.

Supporting local people and communities

Wellbeing sits at the heart of our approach. We offer reassurance visits, wellbeing calls and companionship sessions that encourage gentle exercise, hobbies and confidence-building activities. We work closely with local organisations to signpost memory cafés, social groups and volunteer opportunities—small steps that make a big difference.

Our specialist pathways promote independence. Reablement helps you regain confidence with daily tasks after a hospital stay, focusing on safe mobility and everyday routines. We structure post‑stroke care around clear therapy goals and practical milestones, helping customers make steady progress at home. Our team works with customers, families and healthcare professionals to create each care plan, set meaningful outcomes, and carry out regular reviews led by our management team.

We provide transparent pricing and practical guidance on funding. Our team can explain local authority assessments, NHS Continuing Healthcare and direct payments, and we offer clear quotations with no hidden fees. We give you a written service agreement so you know exactly what’s included and how costs are calculated. In addition, you can find the latest updates on pricing or availability in our news section or by using the Caremark Cambridge contact details below.

Quality assurance and training

We embed quality into our daily practice. To support this, we align all training with national standards and include role‑specific modules for dementia care, end‑of‑life support and complex tasks. Ongoing supervision, reflective practice and documented handovers help maintain continuity and reduce risk. These Caremark Cambridge office team updates show how we continually invest in the skills and confidence of our team members, and develop team growth overall.

Leadership development is a priority within our team. With Jasmine progressing through Elevate and colleagues advancing their NVQs, our office continues to build a resilient, knowledgeable team. This investment lifts day-to-day coordination, clinical oversight and customer experience—proof that Caremark is a trusted leader in home care – check out some of our reviews on homecare.co.uk here.

Meet the team and how to get in touch

Our management team brings extensive experience in supervision, coordination and quality assurance. Field Care Supervisors oversee care delivery, mentor Care Assistants and complete regular reviews. Care Coordinators manage schedules, safeguard continuity and handle daily queries. Our Care Assistants are trained to national standards, with many holding NVQ qualifications and specialist modules.

In our office team, we cover Cambridge and South Cambridgeshire, as well as the city’s neighbourhoods and surrounding villages, including Over, Swavesey, Barrington and Sawston. To arrange a free home care assessment, contact us on 01223 778818 or drop us an email using cambridge@caremark.co.uk. At the initial visit we’ll talk through what matters to you—your goals, routines, health considerations and any risks to be managed. We’ll then create a personalised plan, confirm visit times and provide a clear quotation.

Frequently asked questions

Is the Cambridge office open to employees and visitors? Yes. The office is open to employees and to visitors with a pre-booked appointment during weekday office hours; please contact us to arrange your visit.
What recent changes have been announced for the Cambridge office? Recent team updates include Jasmine achieving NVQ Level 5 and progressing through the Elevate pathway, Jessica’s expanded supervisory remit, Charlotte joining as a second Care Coordinator and starting Level 4 NVQ preparations, and multiple NVQ enrolments across the team, strengthening leadership, training and day-to-day coordination.
How quickly can care start? We aim to begin within a few days of your assessment. For urgent cases, we can provide interim visits while final arrangements are completed.
Will I have the same carers? We prioritise continuity and build a core team for each customer. If a change is needed, we let you know in advance and ensure a thorough handover.
Can you help with medication? Yes. Our trained Care Assistants provide prompts, administration where appropriate, and accurate record keeping in line with your care plan.
Do you offer night or live-in care? We provide waking nights, sleep-in support and live-in care, following assessment and subject to availability.
How are costs calculated? Costs depend on visit length, frequency and level of support. We provide a clear quotation and guidance on funding options, including local authority support and direct payments.

Next steps

If you’d like to discuss care at home in Cambridge or South Cambridgeshire, we’re here to help. Our team members will listen carefully, offer straightforward advice and organise a free assessment at a time that suits you. We’ll take time to understand what matters most so care feels personal, reliable and genuinely helpful. For the latest Caremark Cambridge office team updates—or to confirm office access times—use the Caremark Cambridge contact details here and we’ll get you started. You’ll always find honest guidance, warm support and a trusted partner in Caremark.

What’s new at the Caremark Cambridge office