Job Applicant Privacy Policy

Who we are

We are Caremark Limited (“Caremark”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 05447577 and we have our registered office at Caremark Limited, C1 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ. We are registered with the UK supervisory authority, the Information Commissioner’s Office (“ICO”) in relation to our processing of Personal Data under registration number Z9107701.

What we do

We are in the business of delivering home care to our customers. We and our franchisees are committed to protecting the privacy and security of the Personal Data we process about you.

Controller

Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.

Caremark is a franchised business, where local Caremark centres are owned and operated by independent businesses licensed by Caremark Ltd as franchisees. For more information on how your local Caremark centre processes your personal information please contact us or your local Caremark centre and we can direct you to the relevant information.

Who this privacy notice applies to

This privacy notice applies to you if you apply for a job with us, whether as an employee or a consultant.

When you apply for a role with one of our franchisees, please contact your local Caremark centre for more information on how your personal data is processed.

Purpose of this privacy notice

The purpose of this privacy notice is to explain what Personal Data we collect about you when you apply for a job with us and how we process it during the recruitment process. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘Contact Us’ section.

What Personal Data is

‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.

‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.

Personal Data we collect

When you apply for a position with us (whether as an employee or consultant) or submit your CV (or similar employment information) to us, whether directly or through an agency, or attend an interview in person or by remote means, we will collect your Personal Data. This includes (but is not limited to):

Name and contact details (address, mobile phone number and email address)
Company details (where applicable)
Date of birth and gender
Work history and employment positions held
Salary, other compensation, and benefits information
Nationality / visa / work permit information (where applicable)
Academic and professional qualifications, education, and skills
Photographs you may submit with your application
Demographic information
Records we create during interviews or correspondence with you
Results of pre-employment screening checks such as references or DBS checks (where applicable)
Any other information you choose to give us

Please note, when we receive references, we do so on a confidential basis. As a result, we would never provide you with a copy of your reference from a referee.

We may also collect special category Personal Data in accordance with the Equality Act 2010. We will only do this, for example, to make reasonable adjustments to enable all candidates to apply for vacancies, attend interviews and to commence employment. This is also necessary to ensure we meet our legal obligations when recruiting.

How we collect your Personal Data

We collect most of the Personal Data directly from you in person, by telephone, text or email.

However, we may also collect your Personal Data from third parties, such as referees and recruitment agencies.

Purposes and bases for using your Personal Data

We will process your personal information for the following purposes and under the following lawful bases:

Purpose	Lawful Basis for Processing
To assess your suitability for the role	Processing is necessary for taking steps to enter into a contract with you or for the performance of our contract with you (Article 6(1)(a) of the UK GDPR).
To make reasonable adjustments for you during the interview process and comply with our legal obligations under the Equality Act 2010.	To make reasonable adjustments for you during the interview process and comply with our legal obligations under the Equality Act 2010. Processing is necessary for us to comply with our legal obligations (Article 6(1) (c) of the UK GDPR) For special category data, the additional basis that we rely on relates to our obligations in the field of employment and the safeguarding of your fundamental rights (Article 9(2) (b) of the UK GDPR and Schedule 1 part 1(1) of the DPA 2018)
To conduct pre-employment screening checks including checking your identity and your right to work in the UK	Processing is necessary for us to comply with our legal obligations (Article 6(1) (c) of the UK GDPR For special category data, the additional basis that we rely on relates to our obligations in the field of employment and the safeguarding of your fundamental rights (Article 9(2) (b) of the UK GDPR and Schedule 1 part 1(1) of the DPA 2018)
To contact unsuccessful applicants about future suitable vacancies	Processing is necessary for our legitimate interest of searching for suitable candidates for future vacancies based on their skills set out in the records we hold on candidates (Article 6(1) (f) of the UK GDPR) OR We will carry out this processing where you have consented to us retaining your data and contacting you about future vacancies based on the skills set out in the records we hold about you (Article 6(1)(a) of the UK GDPR)

Processing special category Personal Data

We will only process the more sensitive Personal Data, known as ‘special category’ Personal Data where we meet one of the conditions required by law for doing so. This includes complying with legal obligations or exercising specific rights in the field of employment law. In some cases, we may ask for your explicit consent to process this type or Personal Data.

We process special categories of Personal Data when we collect or process information about your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work and to provide appropriate workplace adjustments.

We may share your Personal Data with service providers and suppliers to our business who process Personal Data on our behalf. In such cases, our service providers and suppliers are data processors and may only use the data in line with our instructions and not for any other purpose. This and other obligations are agreed in the contract between us and the service providers and suppliers.

Within our organisation, your Personal Data will only be shared with those who need to have access to it, which will primarily be our HR personnel and hiring managers.

International Transfers

Information that we collect from you may be transferred to third party service providers working for us who may process that information at, a destination outside of the European Economic Area (‘EEA’) and the UK.

These destinations may not have the same legal protections for personal information as you enjoy under English law. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy statement and data protection legislation. When we transfer your personal data out of the EEA and the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

the countries we transfer your personal data to have been deemed to provide an adequate level of protection for personal data by the European Commission; and
for transfers from the UK we will use International Data Transfer Agreements (“IDTAs”, for transfers from the EEA we will use the new EU Standard Contractual Clauses (“SCCs”) and for transfers of data from the EEA and the UK, we will use the new SCCs, together with the International Data Transfer Addendum (“IDT Addendum”). These contracts will be supplemented by additional safeguards, where necessary.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA and the UK.

How long will we retain your information?

We will retain your Personal Data for only as long as is necessary for the recruitment process. If your candidacy is successful and you are employed or hired by us, your Personal Data will be processed and retained as set out in our employee privacy notice, provided to you with your employment paperwork.

If your candidacy is not successful, we will retain your CV, application details and interview notes for 12 months (from the date we notified you we would not move forward with your application) in order to inform you about any future vacancies we have that may be of interest to you. Please let us know if you would like us to delete your records before our retention period lapses and we will do so.

We will also retain Personal Data where it is necessary to comply with our legal obligations or as necessary in relation to legal claims. This is rare but may mean we need to retain your Personal Data for longer than 12 months.

Your rights and how to complain

You have certain rights in relation to the processing of your Personal Data, including to:

Right to be informed
- You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a “Subject Access Request”)
- You have the right to receive a copy of the Personal Data we hold about you.
Right to rectification
- You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to erasure (commonly known as the right to be forgotten)
- You have the right to ask us to delete your Personal Data.
Right to object to processing
- You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
- You have the right to restrict our use of your Personal Data.
Right to portability
- You have the right to ask us to transfer your Personal Data to another party.
Automated decision-making.
- You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
- If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
Right to lodge a complaint
- You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:
- Contact us | ICO
- Or by telephone on 0303 123 1113

How to exercise your rights

You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.

How to contact us and our Data Protection Officer

If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:

C1 Yeoman Gate
Yeoman Way
Worthing
West Sussex
BN13 3QZ

We have also appointed a Data protection Officer (“DPO”). Our DPO is Evalian Limited and can be contacted as follows:

The Data Protection Officer,
Caremark Limited, Unit C1,
Yeoman Gate,
Yeoman Way,
Worthing,
West Sussex,
BN13 3QZ

Or by email: dpo@caremarklimited.co.uk.

Changes to this privacy notice

We may update this privacy notice from time to time in response to changes in applicable laws and regulations and our processing practices. When changes are made, we will update the effective date at the top of this document.