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PatchCare® responsive home care services

PatchCare® is Caremark's revolutionary responsive home care service. Designed to combat loneliness and isolation, the service help clients enjoy regular, tailored visits throughout the day. Read on to discover how it works and learn more about:




What PatchCare® is

How PatchCare® can help you and your loved ones

What our clients say about PatchCare®

How PatchCare® works on a day-to-day basis

How much you can expect to pay for PatchCare®

How you can find out more about PatchCare®


A member of our friendly team will be happy to give you further details about Caremark’s PatchCare® services and how we can help you or your loved one. Please click here to find the contact details for your local office.

What is PatchCare®?

Research has highlighted the devastating impacts of loneliness and social isolation upon individuals. Isolation can increase the risks of mental health problems, including depression, dementia, social anxiety and low self-esteem. PatchCare® – our revolutionary new home care concept – has been specially designed to combat this.

Offering the support and help you want, whenever you need it, in the comfort of your own home, our PatchCare® assistant’s visits can make all the difference on both physical and emotional levels. With help from as little as a few hours of personal assistance a week to multiple daily visits, you or your loved one will enjoy more tailored, regular visits, with a focus upon individual goals and outcomes to improve self-confidence and well-being.

With PatchCare® you can expect:

A move away from traditional home care

Reduced loneliness and social isolation

Increased confidence and independence levels

Communities created through care

A service that fits in with your life and improves it

Help with adjusting after a stay in hospital

A responsive and flexible home care service

Whatever you or your loved one needs help with – from getting dressed and going to the toilet to administering medication and preparing a favourite meal – our PatchCare® assistants will get to know you or your family member or friend's preferences and help support independent living wherever possible.

Because our PatchCare® assistants are only allocated a small group of clients in a close geographical location they are able to respond to daily changing needs, make unscheduled visits at short notice, and increase or decrease visits as required.

Combatting loneliness and isolation with regular, tailored visits

This brings together the positives of being in a care home – where you receive attention as needs arise – with the benefits of staying in the familiar surroundings of your own home. Our PatchCare® assistants offer companionship, access to the community and socialising opportunities with people in similar situations in the local area, as well as support with day-to-day activities like getting up and making breakfast.

To read more about how we can help combat loneliness and isolation, visit our Companionship Care Guide, or visit our section on how we can support you with Domestic Duties.

We can change our schedule to suit your or your loved one’s needs

The current care at home model (often funded by local authorities) offers support at set times each day with very little room for flexibility or time once the pre-arranged activity is completed. We know real life doesn’t run like clockwork and every day can bring new challenges, at different times. We also know how much an extra 10 minutes for a chat can help boost well-being if you or your family member isn’t seeing anyone else that week.

Because we work in small groups, we can tailor our care to ensure you get a bit of extra help when needed, or perhaps an extra visit or two each day to help with tasks while you or your loved one is recovering from an operation. With PatchCare®, we can respond to your changing needs and preferences more flexibly.
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How can PatchCare® help you and your loved ones?

We know that people usually choose to stay living at home, but minimal visits (usually funded by Local Authorities) can often leave them feeling isolated and worrying about getting help in between those visits.

A move away from traditional home care

PatchCare® is a new model of care that simplifies care at home and operates responsively, in reaction to a client's changing needs. It’s a great choice if regular support is needed but a 24-hour live-in carer is not required.

Click here, to read more about our live-in care service

Combatting loneliness and social isolation

There’s a lot to be said for a caring, friendly face – that you or your family member sees regularly – popping in to help with a task or just to have a chat while you finish your hot drink before bedtime. Because of the way their days are planned – and because they only have a maximum of 10 clients to look after each day – our PatchCare® assistants will usually have time to spare during each visit. This is deliberate to ensure they can stop for a chat or share a meal or participate in a social activity with you or your friend or relative. If they are unable to do so immediately, they can always schedule in time to pop back a bit later.

To read more about our companionship care, visit our Companionship Care Guide.

Creating communities through care

Loneliness can result because of many factors including poor mobility, illness and the loss of a partner. Perhaps you or your loved one might benefit from meeting someone else in a similar situation or maybe a bit of socialising in a group setting would be good? Our PatchCare® assistants encourage and help our clients to socialise with each other and to engage with the wider local community, organising get-togethers with other like-minded people in the local area. This is one of the key benefits of PatchCare® and something our clients find really comforting and supportive.

This unique service enables clients to form friendships with like-minded people, which in turn helps combat loneliness and social isolation. From tea parties to bridge playing and other socialising, there are plenty of opportunities and we'll always try to help with the logistics of making it happen.

You or your loved one may wish to work towards a new goal in your life. The PatchCare® team will support you to work towards - and ultimately achieve these - wherever possible.

To read more about how we can help with social activities, click here.

Fitting in with your life and making it better

We will fit around your or your family member or friend’s life to make you/them feel as comfortable as possible and enhance and make life better. To do this our PatchCare® assistants are available between 7am and 10pm. This creates confidence and reassurance for you and your loved ones, making sure everyone involved feels connected and secure.

Boosting confidence and independence levels

As part of our service, our PatchCare® assistants will go to great lengths to boost your or your family member’s confidence, helping you/them to feel more independent, less lonely and part of the community again. We find that when our clients feel more secure in their environment and more part of the community around them it helps combat depression and isolation and can even prevent or delay hospital admission.

Helping you or your loved one adjust after a stay in hospital

If you or your loved one has had an operation or has just been discharged from a stay in hospital, our PatchCare® assistants can help with everything from early discharge to the recovery process, adjusting to a new way of life and helping them find their feet again.

A member of our friendly team will be happy to give you further details about Caremark’s PatchCare® services and how we can help you or your loved one. Please click here to find the contact details for your local office.

What our clients say about PatchCare®

PatchCare® can bring comfort and support in so many ways. Often just knowing that your assistant is popping back later to help you get into bed, make supper with you, or just to have a cup of cocoa and biscuit with you is enough reassurance and social interaction to make your day happier and less lonely. As your carer chats to you about his or her day, it can also make you feel more part of the community, connecting you to others.

“I could not believe the lovely girls I started to meet from Caremark, my mum has dementia and they are so thoughtful and care for her every need.” 



Relative of a client, Caremark (North Down, Ards & Belfast)

“I would just like to acknowledge how wonderful my sister’s carers are. They go above and beyond to make sure my sister has everything she needs. They are always cheerful and chatty. No fault can be found with the service these two ladies provide. I am extremely impressed.”

Relative of a client, Caremark (West Berkshire & Reading)

"I would like to send my appreciation of the way you looked after my mother for many years. She spoke very highly of you all and looked forward to you all visiting."


Daughter of a client, Caremark (Worthing & Arun)

“They were professional, kind, intelligent, caring, fun and very loving to my husband. He lived at least a year longer than expected due to the standard of their care. They became like family and my family and I will be forever grateful that they were part of our lives during this special time. It took a team of more than ten carers to look after him over this period of time. We could not have had better and I would recommend this team to anyone.”


Wife of a client, Caremark (Wandsworth)

How does PatchCare® work day to day?

PatchCare® services range from practical and emotional support to help with personal care and domestic duties. On a day to day basis the support we provide can involve administering medication and other daily living needs. Our aim is to encourage independent living and make a difference to our client’s quality of life.

PatchCare® assistants help with:

  • Getting up and dressed
  • Washing and going to the toilet
  • Getting in and out of bed
  • Medication
  • Preparing meals
  • Help with eating and drinking
  • Help with domestic duties and light housekeeping


A PatchCare® assistant’s typical morning routine might look like this:


Client 1 - The PatchCare® assistant wakes up Ethel and gives her a cup of tea
Client 8 - The assistant goes to see Alf and helps him to shower
Client 5 - The assistant visits Joan and administers her morning medication
Client 1 - The assistant goes back to Ethel and helps her get washed and dressed.
Client 5 - The assistant visits Joan to support her with breakfast
Client 4 - The assistant moves on to John and supports him to get up, as he likes a lie-in
Client 1 - The assistant goes back to Ethel to help her get breakfast
Client 2 - The assistant pops in on Gladys to share a cup of tea and help her with her crossword
Client 8 - The assistant goes back to Alf to help him prepare lunch (he likes to have it early)
Client 3 - The assistant goes to Bob to help with anything he might need
Client 5 - The assistant visits Joan to administer her medication, help her go to the toilet and feed her lunch
Client 4 - The assistant visits John to help him change and wash his bed linen

PatchCare® assistants move around their patch as care is required by their 10 assigned clients.

To read more about how we can help with personal tasks, visit our Personal Care Guide, or our section on how we can support Domestic Duties.

PatchCare® assistants are warm, friendly and caring

PatchCare® is an exceptional premium home care service that genuinely places the client first. To do this we employ only the very best carers. Our PatchCare® assistants are fluent in English, compassionate, warm, friendly and caring, with excellent experience, skills and abilities. We feel so confident about them, in fact, that we would trust them to look after members of our own families.

Trained and vetted

All our PatchCare® assistants are fully trained and vetted, including an enhanced DBS check. As well as having training, all our PatchCare® assistants have regular assessments to ensure excellent standards of care are upheld.


Peace of mind

To ensure the highest standard of care and give you the ultimate peace of mind, our services in England are regulated by the Care Quality Commission (CQC). In Wales our services are regulated by the Care Inspectorate Wales (CIW), in Northern Ireland by the Regulation and Quality Improvement Authority (RQIA) and in Scotland by The Care Inspectorate.

A member of our friendly team will be happy to give you further details about Caremark’s PatchCare® services and how we can help you or your loved one. Please click here to find the contact details for your local office.
CQC). In Wales our services are regulated by the Care Inspectorate Wales (CIW), in Northern Ireland by the Regulation and Quality Improvement Authority (RQIA) and in Scotland by The Care Inspectorate.

A member of our friendly team will be happy to give you further details about Caremark’s PatchCare® services and how we can help you or your loved one. Please click here to find the contact details for your local office.
Call your local office on 00000 000 000Email Us DirectlyComplete the Enquiry Form

How much does PatchCare® cost?


PatchCare® is paid in a weekly ‘block’ payment so that you always know what your payment will be. Some have described PatchCare as belonging to a club. As a member the more you engage, the more you will achieve from the ‘patch’.

We will always operate PatchCare® by private contractual agreement with you. We encourage clients with Local Authority funding to receive this via a Direct Payment or Individual Budget. This provides you with more choice and control over how you spend your funding. This enables you to enter into a private agreement with us.

Financing PatchCare® varies depending on the office involved. For further information and to receive a personalised quote, please get in touch with the team at your local office by filling out the form below.

In a few circumstances PatchCare® can be funded. It’s a good idea to talk to your local council or Clinical Commissioning Group (CCG) to see if you might be entitled to financial support with PatchCare®.

Arranging a carer's assessment

A carer’s assessment is designed to see what might help make your life easier. It’s a chance to discuss your needs with your local council so they can decide how best to support you. If they feel you need support they’ll work with you to put together a care plan, which might include using respite services. Your loved one should also have a needs assessment, which is organised through their local council so extra support can be arranged if appropriate.

Financial assessment

If you or your loved one are found to need support, your local council will carry out a financial assessment to discover what you can afford to pay. If you are eligible for financial support to pay for PatchCare®, your local council can arrange these services for you or you can choose to receive direct payments and arrange PatchCare® privately.

You may qualify for funding and it's possible that you or your family member may not need to pay anything at all.

Direct payments

Caremark can accept direct payments for PatchCare®. Please contact your local office here for further information about how this works.

Funding from charities and funds

There are a few grants, funds and charities that may be able to help with funding to pay for PatchCare®. Click here to find out more.

Age UK have put together a helpful guide to paying for home care, which can be viewed by clicking here.

Would you like further information about PatchCare®?

If you would like more details about PatchCare®, please don’t hesitate to get in touch by filling out the form below. Your local Caremark team will be in touch to discuss your needs and guide you through your options.

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