What to expect from your first home care visit with Caremark Arun
What to expect from your first home care visit with Caremark Arun
There’s no place like home—and that’s why at Caremark Arun, we help you stay comfortable and happy in familiar surroundings. At the same time, we also make sure you receive the support that’s right for you. Your first home care visit is an important part of getting to know us and us getting to know you.
We know inviting care into your home is a big step. So we take the time to make you feel at ease from the very beginning. We keep everything friendly and respectful. Moreover, we tailor care around you—so you feel in control and supported every step of the way.
Getting started
It all begins with a simple, friendly conversation. We take the time to really listen, understand your situation, and answer any questions you may have—at your pace and in your own time. There’s no pressure and no rush, just honest guidance and support when you need it.
We know that starting care can feel like a big step, so we’re here to make it as comfortable as possible from the very beginning. In fact, your first home care visit is all about helping you feel relaxed, reassured, and in control—so you can get to know us and feel confident about what comes next.
A personalised visit that’s all about you
We’ll arrange a relaxed visit at home at a time that suits you. During this visit, you’ll meet one of our friendly supervisors. This usually takes around 60–90 minutes, giving us plenty of time to talk things through properly.
During this time, we’ll get to know you while also learning about your routine. Most importantly, we’ll focus on understanding what matters most to you. We’ll then talk together about the kind of support you feel would help. As a result, everything is guided by your preferences, and you’ll know what to expect from your first home care visit
We will:
- Get to know you, while building a clear picture of your daily routine and what’s important to you
- Talk through the support you would like, so we can tailor everything around you
- Answer your questions clearly and openly, so you feel confident and reassured
Your personalised care plan
We’ll create a care plan built around your preferences, independence, and comfort. Especially after your first home care visit, your input will shape the plan.
We’ll tailor everything around you—from the way we support you day to day to the times we visit, making sure everything fits comfortably into your routine.
Friendly, familiar faces
We carefully match you with a small, consistent team of Care Assistants who suit both your needs and your personality. We take the time to get this right, so you feel comfortable with the people supporting you.
By getting to know you—your preferences, your routine, and what matters most—we can pair you with carers you’ll feel at ease with. This helps build trust, familiarity, and a real sense of connection.
As a result, you can relax knowing you’re supported by friendly, familiar faces who understand you and genuinely care.
Your first care visit
On the day, your Care Assistant will:
- Arrive on time and introduce themselves
- Talk through the plan with you
- Provide support at your pace
Whether it’s help with daily tasks, meals, or simply companionship, you’ll always be treated with dignity, respect, and kindness. To clarify, your first home care visit marks the beginning of your relationship with our Caremark Arun team.
We’re here every step of the way
Your care can grow and change with you. We’ll regularly check in, listen to your feedback, and adjust things to suit you.
Paying for your care
If you’re not sure whether you can afford to pay for home care yourself, or if you might be eligible for support funding, you’re not alone—many people feel the same way at first.
The good news is there are helpful resources available to guide you. For example, the NHS website offers clear information about care funding and what support may be available to you.
You can also contact West Sussex County Council, who can talk you through your options and provide advice tailored to your situation.
And remember, we’re here to help too. If you have any questions or would like a bit of guidance, we’re always happy to talk things through with you.
Ready to talk?
If you’re thinking about home care, we’re here to help.
Contact Caremark Arun for a friendly, no-obligation chat. We’ll guide you through your options. In turn, we help you feel confident about your next step and your first home care visit.