Newcastle Customer Testimonials

Myself and the family found the service you provided looking after my husband first class, you treated him with dignity and affection.

You were a wonderful help and support to me at a time I really needed it.

we thought of you all as friends and would like to thank you very much for the care you gave to us.

The staff and Carers at Caremark are lovely and very friendly. I have already rang my Social worker and told her what a remarkable care team you are, very gentle.
“There isn’t any bad thing about Caremark. They are a very Professional Team that gives me a brilliant service. Thank you

I love when NY and EO come to visit. They have such a polite approach and a very helpful manner.

They always keep the kitchen nice and tidy as well.

Sammi has been very wonderful.  I have so much Praise for her.

When Dad was asleep , she cleaned the kitchen and it was absolutely spotless!

I was so shocked and pleasantly surprised and never expected this for a second.

She is lovely and been amazing with Dad. She is such a lovely lady.

would love her here everyday if we could.

Mam was feeling really low and grieving .

When I got here, the Carer had put her Christmas tree up for her , this really cheered Mam up.

She went above and beyond, mum was so pleased.

DK has been today, even though this was the first time she has met my grandad , she was so thorough.

She has been extremely helpful with grandad’s care needs.

We would love her to come all the time to care for my grandad.

A huge thank you to NC for everything she does for mum. She goes above and beyond and was so reassuring and stayed with mum when she felt unwell.

She managed to comfort her until the family arrived. We cannot speak any more highly of her service. She really is a good girl!

I am very impressed. everything is so organised and you kept in regular contact with Marie Curie , arranged the profiling bed , arranged home visits and kept in touch with everyone.

My shadowing with KM has been excellent. She was so thorough and polite with her explanations as to what was required and how things are done.

She really went the extra mile for the customer and for me with my training.

I have never come across a company that cares as much as you do.

You have all been amazing.

We have used Caremark as a sitting service since January 2023 and continue to do so. Staff are polite and attentive to my mum’s individual needs. They engage with her and involve her in bedside activities like games etc. but also recognise when she is less able to be involved as her condition is so variable. Caremark has been great in providing continuity of care with the same staff visiting on most occasions. This has allowed mum to get to know them and feel comfortable and allows the carer to really get to know my mum, her likes and dislikes. They assist me when necessary in Mum’s physical care. I have been very happy with the service provided. They are also responsive to my needs and have been flexible and accommodating where possible when I have needed to change sitting days.

The service Caremark has provided my family is exceptional. I was unsure about having carers in for my mum, but they are actually a joy and have allayed all my fears of this type of service. My mum’s demeanour changes when they arrive, and she smiles and chats to them as if they are old friends. This is a difficult time for my family, and especially my ninety-three-year-old father, but the support we have had, not only from the carers, but the management team as well is outstanding. Nothing is a problem for them. They are professional and compassionate, a team to be proud of.

Caremark has been a blessing to my friend. The care staff are very caring and the office staff are supportive, the lady goes out of her way to help. Would recommend 100%.
Well done to you all and thank you so much for what you do.