What to Expect During Your First Home Care Visit

Introduction

Starting home care for the first time can feel like a big step, but at Caremark Kensington, Chelsea & Westminster, we make the process simple, transparent, and personal from the very beginning. Understanding what to expect during your first home care visit helps you feel confident and supported as we begin your care journey together.

From your initial enquiry through to your first week of visits, here’s exactly what happens and how we ensure your care plan is perfectly tailored to your needs, preferences, and lifestyle.

Step 1: Your Free Home Care Assessment

After you first reach out to us, we’ll arrange a free, no-obligation home care assessment. During this visit, a member of our friendly Caremark team will come to your home to learn more about you and the kind of support you need.

Together, we’ll discuss:

• The number and type of visits you require
• Personal care needs such as bathing, toileting, and dressing
• Meal preparation and dietary preferences
• Medication support and reminders
• Mobility assistance and fall prevention
• Companionship and emotional support
• Help with accessing the community

We’ll also outline our pricing options, complete risk assessments to ensure your safety, and help you decide on the best start date for your care.

Step 2: Building Your Personalised Care Plan

Once we’ve gathered all the necessary information, we’ll put together a bespoke care plan tailored to your exact needs and preferences.

We’ll also discuss your carer preferences—for example, if you feel more comfortable with carers of a particular gender or have a preferred schedule for visits. Our aim is to make sure you feel completely comfortable with your care team.

We then prepare a contract that clearly outlines everything we discussed, including your services, pricing, visit schedule, and start date. Once you’ve reviewed and signed it, your care can begin.

Step 3: Your First Home Care Visits)

When your first visits begin, you’ll meet your carers and start to build a relationship with them. Our team will carefully monitor how things go during your first week of care to make sure everything runs smoothly.

If you find you have a preference for particular carers, we can adjust your rota to reflect this. We understand that consistency and familiarity are important, so we always aim to match you with carers you feel most comfortable with.

Step 4: Ongoing Support and Flexibility

Your care plan isn’t fixed — it’s designed to grow and adapt with you. If your needs, preferences, or circumstances change, simply contact our office, and we’ll update your care plan and schedule accordingly.

You can always share your wants, wishes, and feedback with us at any time. Our goal is to make sure you feel fully supported and happy with your care.

To see what others have said about their experience with us, you can read our verified customer reviews on Homecare.co.uk

Conclusion – What to Expect During Your First Home Care Visit

nowing what to expect during your first home care visit helps you feel prepared and reassured. From your free home care assessment to your first week of visits, our team at Caremark Kensington, Chelsea & Westminster is here to support you every step of the way.

If you’d like to learn more about the types of home care services we provide, visit our Services page.

If you’re ready to discuss starting your care journey, please contact us today or give our friendly team a call — we’d be happy to talk through your options and arrange your free home care assessment.

About Caremark Kensington, Chelsea & Westminster

At Caremark Kensington, Chelsea & Westminster, we’re proud to provide compassionate, high-quality home care that helps people live independently and comfortably in their own homes.

Our services include live-in care, respite care, and daily home visits, all delivered by professional carers who are fully trained, DBS-checked, and passionate about what they do.

👉 Learn more about our care services here
👉 Contact our local office to book your free home care assessment today.

👉Our reviews on https://www.homecare.co.uk/homecare/agency.cfm/id/65432221135

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