Location: Cannock
Salary: Competitive salary depending on experience
Hours: Full time - 37.5 hours per week

  • Pension
  • Managerial support
  • Access to professional development courses
  • Company progression
  • Performance related bonuses.

To ensure all customer visits are allocated, to recruit suitable Care Assistants and to maintain appropriate office procedures.

Principal responsibilities
  • Answering all incoming telephone enquiries, in relation to Social Care.
  • Implementation of thorough recruitment and vetting procedures of all Care Assistants.
  • Processing new customer referrals. 
  • Help out with emergency care (as and when needed) & hold the Oncall phone intermittently.
  • Preparing appropriate documentation for Field Care Supervisors.
  • Permanent allocation of CareAssistants to all customer visits and ensuring all visits always covered.
  • Administration of all Individual Care & Support Agreements.
  • Maintaining customer and Care Assistant office files and ensuring that they are always up to date.
  • Ensuring all customer and Care Assistant documentation and electronic records are kept up to date at all times.
  • Ensuring all other records are kept up to date.
  • To work closely with the Field Care Supervisor and be a good team player.
  • To ensure compliance with all office systems and procedures.

Rostering experience is essential.

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