Care Coordinator Job Description

The successful candidate will be responsible for ensuring all customer visits are allocated, recruiting suitable Care Assistants, and maintaining appropriate office procedures.

Principal Responsibilities:

Answering all incoming telephone enquiries related to Social Care
Implementing thorough recruitment and vetting procedures of all Care Assistants
Processing new customer referrals
Helping with emergency care as needed and holding the on-call phone intermittently
Preparing documentation for Field Care Supervisors
Allocating Care Assistants to all customer visits and ensuring all visits are covered
Administering Individual Care & Support Agreements
Maintaining customer and Care Assistant office files and ensuring they are always up-to-date
Ensuring all customer and Care Assistant documentation and electronic records are kept up-to-date at all times

Rostering experience is essential.

Working closely with the Field Care Supervisor and being a good team player is crucial.

Compliance with all office systems and procedures is also required.

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