CQC report describes Caremark as a great home care
On 17th June 2014, an Inspector came to visit Caremark (Wokingham and Bracknell) to carry out a routine inspection.
The Care Quality Commission (CQC) regulates all health and adult social care services in England, including those provided by the NHS, local authorities, private companies or voluntary organisation.
The CQC makes sure that essential standards of quality and safety are being met where care is provided, from Hospitals to Home Care Agencies, like Caremark.
Below is a snippet from the report that the CQC inspector wrote:
All the people and relatives we spoke with told us care workers were caring. One person told us “They [the care workers] are excellent. I don’t have a bad word to say about any of them. They are perfect in every way”. Another told us “X [the care worker] is very nice, I could adopt her”. Care workers spoke of the people they supported with respect and fondness. They told us they listened to what people wanted. One care worker explained “I respect people’s choices”.
We looked at eight care plans. Each of these was personalised, noting the person’s needs and wishes. The plan of care was agreed with the person. It provided guidance for staff to follow to ensure they provided care that met people’s needs whilst respecting their preferences. Information was regularly reviewed to ensure it remained accurate. Managers reviewed information with people to ensure they received the care they required and wanted. One person told us “They make regular checks to make sure we are okay”.
We here at Caremark (Wokingham and Bracknell) are very proud of the report that the CQC have written as it reflects on the hard work our staff do all year round. If you would like to read the full report please click here.