A shining example

Karen Keen is a shining example for anyone considering a career change who fears they’ve left it too late.

At 55, Karen left her office job to join the home care support team with Caremark Redcar and Cleveland and now – six years on – she has no regrets.

“It has definitely been for the best,” said Karen, “The difference you can make to people’s lives and to see the joy on someone’s face when you arrive at their home is so rewarding.”

When Karen left school at 18 she was unsure of whether to choose education or health as a career and was persuaded by family to become a teacher.

 But the caring gene never left her and Karen later switched to an admin job with the National Health Service.

“Even though it was with the NHS I just didn’t feel I was achieving anything and didn’t like being stuck in an office 9-5,” said Karen. “I saw an advert for Caremark and I’m so glad I applied, they are a good company to work with and have the flexibility of hours to ensure a good work-life balance.”

Karen has also taken advantage of the training opportunities, gaining qualifications to progress into a role as a senior carer and then supervisor before returning to home care support and training to join the CareBark dog therapy team as a handler.

The dog visits are integrated into clients’ assessed need care packages, supporting people with mental health and wellbeing issues, combatting loneliness and providing motivation to get people moving and out into the community for some much-needed fresh air.

“The dogs have proved very popular with clients who look forward to the visits and the chance to stroke them, talk with them and give them treats,” said Karen. “This social and mental health stimulation is so important to a person’s quality of life.”

Karen believes the qualities needed to be a good carer include patience, understanding and an even temperament.

“Don’t let age put you off, life experience and patience can be very beneficial to this role,” said Karen. “It’s important to be able to remain calm and not to take to heart any comments a client might make, remember they may be in pain or upset.”