Another good CQC report for Wokingham

On 21st July 2016, an Inspector came to visit Caremark (Wokingham and Bracknell) to carry out a routine inspection.

The Care Quality Commission (CQC) regulates all health and adult social care services in England, including those provided by the NHS, local authorities, private companies or voluntary organisation.

The CQC makes sure that essential standards of quality and safety are being met where care is provided, from Hospitals to Home Care Agencies, like Caremark.

Below is a snippet from the report that the CQC inspector wrote:

“Care staff understood the importance, to people, of consent and making decisions for themselves. People’s capacity to make decisions was recorded, if appropriate and necessary, and relevant paperwork was included in care plans. People’s rights were protected by staff who understood the Mental Capacity Act (2005). This legislation provides a legal framework that sets out how to act to support people who do not have capacity to make a specific decision
People were treated respectfully at all times. Staff understood how to maintain people’s privacy and dignity. Care staff made sure they provided people with care that met their individual needs, preferences and choices. People’s diversity was understood and people’s care reflected any special needs they may have had.”

We here at Caremark (Wokingham and Bracknell) are very proud of the report that the CQC have written as it reflects on the hard work our staff do all year round. If you would like to read the full report please click here.