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How does live-in care work.

A dedicated carer providing care to a customer in their own home, seven days a week. Many consider it an affordable and more attractive option than entering a Nursing Home or Care Home or receiving multiple visits from Home Care Assistants.

How do you assess what care is required ?

In order to recommend the best service, we make an initial assessment of our customers needs, both personal and medical. Our assessment process begins when you make your first contact with us. We talk to you about the service you want and begin to understand what we need to do to meet your requirements. Our Care Manager will arrange a visit to discuss your needs further and to talk to you about what we can offer.

We will then conduct our thorough assessment including gathering information from all the people that play a part in our customers file socially or medically in order to provide a bespoke, customer focused service. Once we have all the information necessary and understand our customers needs we will suggest suitable carers and begin to develop a bespoke Care Plan.

What training do live-in carers receive ?

All of our carers have previous care experience, so they have honed their practical skills and are experienced in the delivery of individual Live-in Care. As part of the Caremark Cambridge Services team, all of our carers receive additional, comprehensive in-house training to ensure that they meet the high standards that we set for all Caremark Cambridge employees. On-going training and development, regular updates and careful management by our experienced Care Managers, all ensure that we consistently exceed industry standards.

What food will be prepared by the live-in carer ?

We understand that good quality and interesting meals are important to our customers and so we ensure that all of our carers have good cooking skills so that they can prepare fresh, varied and nutritious food from healthy ingredients each day. All Caremark Cambridge carers are trained in diet and nutrition as we feel this is such an important facet of care.

What is our approach to Dementia Care ?

Caremark Cambridge is an experienced provider of all levels of Dementia care. This means that our carers know the importance of ensuring the safety and dignity of our customers and minimising their anxiety whilst providing companionship delivered with compassion, diligence and sensitivity. We have a good understanding of how Dementia affects the customer and those close to them.

How long will the Live-in carer stay for ?

We are flexible about how long the carers stay in post, based on the individual requirements of our customers. We understand that many people prefer continuity of care so that they can build a relationship with their live-in carer, so we facilitate this wherever possible and in doing so avoid the situation where customers are subjected to a rota pattern involving multiple carers. We do of course continually monitor our carers to ensure they do not get tired and if necessary we can find a suitable temporary replacement.

Why is it important that you use a “Managed” live-in care service ?

At Caremark Cambridge we engage and manage our own carers unlike many other agencies who simply introduce carers to customers in return for a fee and then have no or limited involvement. We ensure that our carers undergo a stringent induction process and we thoroughly check their criminal and employment background and legal right to work in the UK.

Our Customers and their families tell us that we are different from other agencies because we have a dedicated Care Manager you can talk to, who knows the their circumstances and can discuss any aspect of their care. Continual monitoring and contact with our customers ensures that high standards of quality and safety are always maintained. Furthermore, you can be assured that if your carer is sick or on Holiday a suitable replacement will be found.

What will the Live-in Carer require ?

The carers needs are simple; they require a bedroom, use of bathroom and Wi-Fi. Food and Drink for the carer would be charged at £50 per week to allow the carers to choose their own food and drink as their dietary requirements can be very different from our customers. Additionally, it is a minimum requirement that all carers have a 2 hour break and 7 hours sleep(10.00pm-7.00am) – unless the customer has a different bed time/wakeup time, which can be discussed during the creation of their bespoke care plan.

Cost of Live-in care.

Our Charges for live-in care are £1,150 per week plus the £50 for the carers food and we also charge £110 on each of the 8 public holidays per year. For couples we would charge £1,450 per week plus £50 for the carers food and £110 on each of the 8 public holidays per year, for customers with more complex needs we would assess and quote a price.

Find out more about live-in care in Cambridge https://www.caremark.co.uk/locations/cambridge-and-south-cambridgeshire/live-in-care/

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