Caremark Harrogate CQC rating GOOD 2 scaled

It’s great news, Caremark Harrogate has now been rated ‘Good’ by the Care Quality Commission! The Care Quality Commission (CQC), our regulator, has now completed their inspection and has published the full inspection report on their website.

This brilliant outcome is the result of the hard work of the whole team. Our care assistants give the best possible home care in Harrogate and Knaresborough, and our office team provide the carers with great support. All under the confident and passionate leadership of our Care Manager, Shelly Phillips. We’re pleased that their commitment and dedication to prodiving the best care possible has been recognised with the awarding of a ‘Good’ rating.

We are really proud of the new ‘Good’ rating, the CQC Inspector’s findings and the comments people have made about us. Some of our favourite comments are included in this article and you can read the full CQC report here.

Here a few extracts from the report:
  • People told us staff were kind, caring and made them feel safe.
  • People told us staff were skilled and knowledgeable in their role. Comments included “They (staff) all know what they are doing” and “They (staff) know me well and understand my needs.”
  • One professional said, “I can’t fault them to be honest. They communicate well and I have had no concerns over the care and support they provide.”
  • People, relatives and staff spoke positively of the registered manager and provider and the open, positive culture that has been created.
  • One person said, “The manager is on the ball. I only have to pick up the phone and any issue is dealt with straight away”.
  • A member of staff told us, “I can go into the office at any time and I am made to feel welcome. I love working here now”.
  • The new director took ownership of Caremark Harrogate in July 2022 and had made vast improvements throughout the service.

© 2024 Caremark Limited. All Rights Reserved.
Each Caremark Limited franchise office is independently owned and operated.

Designed & built by SandisonPay