Complex care is a specialised form of support designed for individuals with significant health and care needs. It encompasses a wide range of services that assist people with chronic conditions, disabilities and long-term conditions that require ongoing, tailored care.

Complex care is different from standard home care as it is designed to support individuals with more advanced medical or care requirements. This may include those with neurological conditions, spinal injuries, acquired brain injuries or physical disabilities. People receiving this type of care often need assistance with mobility, medication and personal care, but may also need emotional support, which we can assist with this.

female care assistant smiling, looking at male customer who is laying comfortably in bed, during night care in York & Selby

What are the key features of complex care?

Focus on independence: While our complex care supports daily living, it also prioritises helping individuals maintain their independence and quality of life wherever possible.

Personalised care plans: Complex care is highly individualised with care plans tailored to meet the unique needs of each person. These plans are developed together with healthcare professionals, family members and the individual receiving care.

Specialist teams: This type of care service requires trained professionals, which can include our Care Assistants, who have undergone expert training to nurses and other healthcare practitioners. Their expertise ensures that individuals receive the appropriate level of support within their home.

Who needs complex care?

This type of care service may be required by individuals with a variety of conditions, including:

  • Neurological disorders such as multiple sclerosis or motor neurone disease
  • Spinal cord injuries
  • Acquired brain injuries
  • Learning disabilities with complex medical needs
  • Progressive conditions such as Parkinson’s disease or Alzheimer’s

Many people receiving care prefer to remain in their own homes, where they feel most comfortable. Our care services encourage individuals to continue living independently while receiving the support they need.

Why is it important?

Complex care plays an important role in improving the lives of those with severe health conditions. It helps individuals maintain dignity, independence and happiness while ensuring their wellbeing. Our person-centred care enhances the quality of life for both individuals and their families, enabling them to live as comfortably and independently as possible. We also care for children who may have complex needs.

For further information on how to care for children with complex needs, visit here.

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