Questions you should ask home care providers in Brent

While looking for a care provider in Brent, don’t just pick one – talk to a range of home care providers and shortlist those which meet your needs.

When you approach a provider in Brent, it is important to ask questions to ensure they can accommodate all your requirements.

Some Examples are:

What care do you offer?

Make sure the provider can fulfil your needs. Find out what type(s) of home care they offer, such as personal care, dementia care and/or if they cater for special needs and disabilities.

  • Is the service catered for my personal needs and preferences?
  • Do you provide specialist care such as dementia, support needs, respite or end-of-life?
  • Can you cater for special needs, mental health conditions and learning difficulties?
  • Do you offer respite care?
  • Are you able to offer 24-hour live in care?
  • Can you help me manage my medication?
  • How long is each visit?
  • Do you offer permanent care?
  • Do you help with domestic chores and gardening?
  • Can you help me go out of the house for walks and socialise in community?
  • How will my family and friends be involved?

Location

Check that the home help provider in Brent can reliably access your home and take you where you need to go. 

  • Are the services you offer available in my area?
  • Are you able to visit me as often as required?
  • How quickly can you visit me in an emergency or at short notice?
  • How will the home care worker get in if I’m unable to answer the door?
  • Are the care practitioners qualified and able to carry out wheelchair transport?
  • Can the home care workers take me out and about?

Reviews are Important

The best way to find out what the care in Brent is really like is to ask previous or current users . Reviews can help you to check if the providers deliver their promises.

The Best and the easiest way to do this is to read reviews at homecare.co.uk, the leading home care reviews site . You can also look at their google reviews, social media sites and online forums.

Check what CQC says about the provider.

These regulatory bodies thoroughly check if the service protects its clients and rates quality of care, effectiveness, responsiveness etc.

Home care practitioners

Ensure that the provider’s staff are carefully vetted, trained, and qualified, also if they have gone through an Enhanced criminal record check and that their services are of professional standards. 

  • Do you have a matching criteria for the care assistant and the client?
  • Is your service adaptable to change in need ?
  • Does the care assistants undergo a training?
  • How is the care quality maintained? 
  • Will I have same care worker every time?
  • What happens if the care assistant is off sick or on holiday?
  • If there is more than one care professional, how many would visit me regularly?
  • Can you ensure the home care practitioners respect my privacy and dignity?
  • How do you keep my records and can my family access it?
  • Can I request a different care worker if we don’t get along?
  • Is your organisation insured to protect my interests and safety?
  • Do you provide health and safety training to your staff?

Fees

Depending on your location in brent, home care providers costs vary but is generally between £15 to £30 per hour. Few questions you can ask are:

  • How much will I pay?
  • Is there an hourly rate or a flat rate?
  • What are the additional charges for weekends and bank holidays?
  • Do I pay weekly or monthly?
  • Can my care be personalised according to my budget?
  • Are you able to assist me with Power of Attorney?
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