Brent Customer Reviews • Caremark

We love our customers, and they seem to love us too!

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We have been with the Brent Caremark team since May and whilst our first two weeks were a bit patchy with one particular carer, things have been smooth sailing since. The manager worked hard and diligently to ensure Mum’s needs were being met. She carried out inspections with carers multiple times and

was able to find the perfect fit for Mum and our family. My mother suffers from dementia and having the same, gentle, kind and understanding carers is essential, particularly as her dementia has advanced to the stage where she is no longer able to speak and vocalise her feelings properly. We feel totally at ease and happy to leave Mum with Caremark (Brent) carers. We consider the ones that we have currently as part of our family. Would definitely recommend the team to friends, family and strangers.

H J (Daughter of the client)

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Absolutely fantastic services from Caremark. After having bad experiences from other care providers for both my mum and dad I was relieved from the very first meeting.

They have been extremely supportive and have gone above and beyond to customize my parents care for our particular needs. All staff member from management to the carer themselves have been accommodating and truly care about their work

Huma Yousaf

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Very professional service. When I called to enquire about my elderly father. They were very kind enough and understood my needs quickly. I am sure they are very well trained to give such professional service. Overall highly recommended.

Shweta Solanki

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Very caring and competent staff, This place is worth choosing for your care based needs. Highly recommended.

Paul Emmanuel

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We contacted Caremark Brent as we were having difficulties with the care agency my father was with. He has high needs and the agency were very understanding in helping to take the stress off my mum. The management team are very professional and caring and attended with the carers in the beginning to ensure they were safe and correctly handling dad. In particular, Trishna the manager was on hand at any time to answer concerns and queries. We would recommend this agency.

Meg S

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Carers arrive in the morning on time. Giving help with my elderly mother. They follow a set routine my mother’s been a custom to for year, includes giving a bath, dressing, provide breakfast and settling her down for the morning. They are very pleasant, patient, polite and caring. Pleased with the service.

Vinod Mistry

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Caremark Brent provide a carer for my father. From the start of the process, they’ve been great.

Caremark worked with us to match to a suitable carer. Once the carer started, we were still supported by the owners of the company, and Client Services Manager, exceeding our expectations.

The carer is fantastic; just ‘right’ for our father, and our home, as are the two additional carers we sometimes have as ‘back-ups’. The carer has also, with their professional eye, spotted some other health issues with my father and flagged to us. The carer is experienced, kind, professional, multi-skilled, has initiative, and is totally trustworthy.

If anything ever needs tweaking re my father’s care, Caremark Brent sort it out. Nothing is a problem. The office team continue to support, beyond our expectations, with sensitivity and understanding; many times helping when new issues arise as my father ages, always going above and beyond. Highly recommended.

Alexis Gregory

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Caremark Brent are providing domestic and companionship services for my mum. Apprehensive at first as I have never used one before but found they offer an excellent service with genuine care, clear communications and updates.
Only after a few weeks my mum has settled in well with her carer, which

is a great relief. My mum is very punctual and has a set routine every day I was concerned that the carer may not understand this but has adapted well to her needs. It’s a great relief to see my mum happy with the carer and couldn’t ask for more.

D.P