caremark leeds top 20

Praise from customers on how we handled the Covid-19 pandemic is one of the key reasons why Caremark Leeds has been named as one of the top 20 recommended providers in the Yorkshire and Humber region – after receiving a perfect review score.

Only the reviews made either by customers of their families are taken into account when homecare.co.uk – the UK’s leading home care reviews website – compiles its yearly top 20 awards.

Family-run Caremark Leeds topped list in 2021 with a review score of 10 out of 10.

This was primarily down to reviews left by people who were able to continue receiving care at home during the pandemic, with Caremark’s staff having been designated as key workers.

The daughter of one Caremark Leeds customer said: “My father was anxious about care assistants coming into his home, as he was very independent before his stroke, but he is glad that he changed his mind. Staff go above and beyond. They are very professional and take dignity and respect very seriously.”

The husband of a woman who sadly passed away said: “The care assistants who came to look after my wife made her last few days as easy as possible, for her and me. They are all so caring and friendly, I could not fault them.”

And the son of another customer said: “Despite her rapidly declining health, our mother was highly resistant to having anyone come in and help her but once the care provision started she warmed to the personalities of the care assistants and learned to work with them, creating a relationship which we had not thought possible.

“The Caremark team were always one step ahead of the direction my mother’s care was heading so when the level of personal care needed increasing, they had already anticipated it and were ready for it. The experience was very positive and highly commendable.”

Homecare.co.uk receive almost 8,000 reviews each year with customers and their families being asked to rate companies from very poor to excellent in six key areas – overall standard of care, staff, management, care and support, dignity and value for money.

Each review is then verified before a score is applied to give a provider a rating out of ten.

Caremark Leeds Managing Director Farina Tayub said: “We are absolutely delighted to have been named as one of the top 20 recommended home care companies in the Yorkshire and Humber, and to have achieved this with a perfect review score.

“It’s an amazing achievement given the challenges we have faced over the last 16 months, ensuring our customers across Leeds could continue receiving care in their own homes during the pandemic.

“It says a lot about the hard work and dedication of our care assistants and this award could not have been possible without them. They are heroes.”

Amanda Hopkins, Reviews Manager of homecare.co.uk, said: “Elderly and disabled people can often be isolated at home with their care worker becoming their friend and companion as well as their lifeline to the outside world. This has become the case even more so during the pandemic.

“Our reviews provide a valuable insight into the quality and kind of care given by providers and can be a crucial source of information for those looking for care at home.”

To see the list of top home care providers in the Yorkshire and Humber region go to https://www.homecare.co.uk/awards/

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