Caremark has joined up with The Silver Line, the only national, free and confidential helpline for older people. A charity set up by Dame Esther Rantzen

Caremark Mid Sussex and Crawley has joined up with The Silver Line, a charity set up by Dame Esther Rantzen. The Silver Line is the only national, free and confidential helpline for older people open every single day and night; offering information, advice and friendship.

The Silver Line – Background

Esther Rantzen set up the helpline in 2013 following the response from an article she wrote in a national paper on her own experience of loneliness since the death of her husband. Following a successful pilot, The Silver Line launched nationally in November 2013. Since then, the helpline has received over 1.3 million calls – two-thirds of which are made at evenings and weekends when no other services specifically for older people are open.

In 2016, The Silver Line secured funding from players of People’s Postcode Lottery, which will help to ensure that they can continue to answer every call. But The Silver Line relies on public donations to keep its vital 24/7 helpline running – if you wish to make a donation, text ALONE to 70555 to donate £5* – the cost of one call to the helpline from a lonely older person.

0800 4 70 80 90 – All calls to The Silver Line for a chat, help or advice are free from a landline.

In 2014 the Care Quality Commission (CQC) announced a partnership with The Silver Line. Andrea Sutcliffe Chief Inspector of Adult Social Care and the Care Quality Commission said: “We believe that working together, we will be able to improve the standards of care for older people that may be falling short of the quality they need and deserve. It is also an opportunity to recognise examples of excellence and to highlight best practice to share with others.”

Caremark Mid Sussex and Crawley partnering with The Silver Line

Sue Hills, Managing Director of Caremark Mid Sussex said:

“We are delighted to be partnering with The Silver Line. Every day we see first-hand how lonely many people are and that having someone to chat to can make a real difference to their health and well being. As a home care provider we actively encourage all of our home carers to be friendly and approachable with all of their customers. As our partner charity we will be holding a number of fundraising events throughout the year to help support this brilliant organisation.”

If you would like to find out more about The Silver Line, please visit: or call the helpline on 0800 4 70 80 90.

The Silver Line is registered charity number 1147330

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*Texts cost the donation plus your standard network charge


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