Telephone Monitoring Results

On a quarterly basis, we telephone all our Clients to conduct a quick survey to ensure they remain happy with the service we are providing them with.  By doing this, we can monitor the quality of the Care we are delivering and most importantly learn from any feedback we receive.  

Our recent telephone surveys have again produced some great feedback for our amazing team of Carers.  Here are a few examples:

“Everything is going well, the Carers always go the extra mile.”  MS, Warwick

“Timings have been great, all Carers have been excellent, especially Sadie & Sue who are very good with our daughter.” CM, Leamington Spa

“I am very happy with the service, it’s 1st Class.”  AD, Warwick

“Caroline is wonderful and kind. I hate it when she is on holiday!”  EC, Kenilworth

“Everything is wonderful, the quality of Care is excellent.”  ES, Leamington Spa