Regional Support Manager – North Region (including Scotland and Northern Ireland)
We are seeking a passionate and driven Regional Support Manager to lead, support, and grow with one of the UK’s leading home care franchisors, by empowering our franchise network and drive sustainable business success across the North region.
Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchisor of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
Why Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.
The Role
As a Regional Support Manager (North), you will be the first point of contact for Caremark Franchisees, supporting them in the profitable growth of their businesses. You’ll influence and guide them across key areas including business development, financial planning, recruitment, marketing, training, and compliance.
Key Responsibilities
- Guide Franchisees to build long-term profitability through strategic advice and implementation.
- Motivate and support Franchisees to achieve growth and development plans.
- Support with restructuring, crisis intervention, and exit planning.
- Oversee complaints and ensure appropriate resolution.
- Approve business premises and Care Manager selection (with Quality Manager).
- Monitor performance against benchmarks and KPIs.
- Manage franchise agreement terminations and resales.
- Attend and contribute to meetings, training, and network events.
- Prepare reports for the Director of Operations.
Experience
This is a fantastic opportunity for someone with experience in, but not limited to:
- Social care or related service businesses
- Franchising (Franchisee or Franchisor)
- Regional business development or management
- Sales consulting
You’ll need strong commercial acumen, financial awareness, influencing skills, and organisational capability.
Required Criteria
- Stakeholder Management
- Growth and Profitability Experience
- Financial Planning and Forecasting (Supporting business owners)
- Business Planning
Who We Are
Caremark is one of the UK’s largest home care franchisors, with 140+. Since 2005, we have built a reputation for excellence by supporting franchisees to deliver personalised, high-quality care in the heart of their communities, from everyday support to specialist care such as Dementia services.
Why Join Us?
- Play a key role in an award-winning, growing franchise organisation
- Make a meaningful impact across a national network
- Work closely with senior leadership and franchise partners
- Be part of a supportive, inclusive, and values-driven culture
- Enjoy genuine investment in your personal and professional development
Benefits
- £5,400 Car Allowance
- Mobile Phone & Laptop
- Private Medical Insurance
- Flexi time (start between 8am–10am / finish between 4pm–6pm)
- £300 float (Field-Based)
- 33 days holiday (inclusive of bank holidays)
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
- Annual Personal Development Budget
- 5 Paid Volunteering Days per year
Make a real difference!
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
If you are passionate about driving operational excellence and across a dynamic franchise network, we invite you to bring your expertise to Caremark.
Apply now and become a key contributor to our caring community.
Apply for this position
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