Caremark Care Assistant and customers

Are You Happy with The Care Provider That Was Chosen for You?

If you are receiving home care that is funded wholly or partially through social services, you have a right to choose your home care provider. There is nothing wrong with allowing social services to set up everything for you. However, you may feel that you want the independence and autonomy that comes with choosing your own care company.

How to Choose Your Care Provider

It is very simple. If you want to choose your own provider the first thing to do is ask for a direct payment. If you have qualified for social services funding, you will have been allocated a personal budget. Having a direct payment means that your personal budget is paid directly to you. This allows you to deal directly with the home care provider of your choice. For more information about direct payments, go to this article.

“With a small number of exceptions, you have a right to a direct payment.”

The law is very clear about this. With a small number of exceptions, you have a right to a direct payment. Section 31 of the Care Act 2014 says that if you request a direct payment, the Local Authority to which the request is made “must” make the payment to you. In an Act of Parliament, the word “must” used in this context means that a duty is imposed on a body or bodies, in this case Local Authorities. Where there is a duty imposed on a body there is usually a right granted to someone allowing enforcement of that duty. In this case you have the right to a direct payment that is enforceable against the Local Authority.

Choosing Your Home Care Provider

Once you have a direct payment, you can go about choosing your home care provider. You cannot use you direct payment for just anything. It must be used to pay for goods and services that meet your care needs. You can, however, choose your home care provider. The people who carry out your care needs assessment and financial assessment may wish to advise you about providers and they may suggest that you go with one of the Local Authority providers: but the choice is yours. 

There is plenty of information available about home care providers in your area. A very useful website is This site has a search facility that allows you to type in your postcode and it will return home care providers within a chosen distance of that post code. To Summarise…

…very simply: you have a choice.

For more information contact Caremark Thanet and Canterbury on 01843 235910 or 01227 808330.


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