Franchise Support Centre Jobs
Shape the future of home care with a career at the Caremark Franchise Support Centre!
Make a real difference.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
We offer a variety of roles!
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 125 independent offices across the UK.
Do you resonate with our team values?
- TRUSTWORTHY
- HONEST
- COMPASSIONATE
- POSITIVE
- ACCOUNTABLE
- SUPPORTIVE
If so, we think you could be the right fit for Caremark!
Our Value Statements
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in all our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared by all.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence in all that we do. We self-reflect and are continually learning and improving.
We are Supportive:
We are committed to being supportive colleagues and we foster an environment where collaboration is the norm. We work together towards our common goals and share in our collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential, both individually and collectively. We celebrate in each other’s success.
Regional Support Manager
We are seeking a passionate and driven Regional Support Manager to lead, support, and grow with one of the UK’s leading home care franchisors, by empowering our franchise network and drive sustainable business success across the North region.
Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchisor of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
Why Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.
The Role
As a Regional Support Manager (North), you will be the first point of contact for Caremark Franchisees, supporting them in the profitable growth of their businesses. You’ll influence and guide them across key areas including business development, financial planning, recruitment, marketing, training, and compliance.
Key Responsibilities
- Guide Franchisees to build long-term profitability through strategic advice and implementation.
- Motivate and support Franchisees to achieve growth and development plans.
- Support with restructuring, crisis intervention, and exit planning.
- Oversee complaints and ensure appropriate resolution.
- Approve business premises and Care Manager selection (with Quality Manager).
- Monitor performance against benchmarks and KPIs.
- Manage franchise agreement terminations and resales.
- Attend and contribute to meetings, training, and network events.
- Prepare reports for the Director of Operations.
Experience
This is a fantastic opportunity for someone with experience in, but not limited to:
- Social care or related service businesses
- Franchising (Franchisee or Franchisor)
- Regional business development or management
- Sales consulting
You’ll need strong commercial acumen, financial awareness, influencing skills, and organisational capability.
Required Criteria
- Stakeholder Management
- Growth and Profitability Experience
- Financial Planning and Forecasting (Supporting business owners)
- Business Planning
Who We Are
Caremark is one of the UK’s largest home care franchisors, with 140+. Since 2005, we have built a reputation for excellence by supporting franchisees to deliver personalised, high-quality care in the heart of their communities, from everyday support to specialist care such as Dementia services.
Why Join Us?
- Play a key role in an award-winning, growing franchise organisation
- Make a meaningful impact across a national network
- Work closely with senior leadership and franchise partners
- Be part of a supportive, inclusive, and values-driven culture
- Enjoy genuine investment in your personal and professional development
Benefits
- £5,400 Car Allowance
- Mobile Phone & Laptop
- Private Medical Insurance
- Flexi time (start between 8am–10am / finish between 4pm–6pm)
- £300 float (Field-Based)
- 33 days holiday (inclusive of bank holidays)
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
- Annual Personal Development Budget
- 5 Paid Volunteering Days per year
Make a real difference!
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
If you are passionate about driving operational excellence and across a dynamic franchise network, we invite you to bring your expertise to Caremark.
Apply now and become a key contributor to our caring community.
Franchise Systems Manager
Caremark are seeking an experienced and motivated Franchise Systems Manager to work closely with our internal teams and senior leadership team to uphold standards across the network, when concerns are escalated. This is a high-impact role where you will help protect our brand, and strengthen operational excellence within our growing franchise network.
If you are passionate about quality, thrive on structure and improvement, and want to work for an organisation that truly lives its values, then we look forward to hearing from you.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchisor of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
Why Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.
PLEASE NOTE – We will contact candidates from January 5th 2026. Closing date for applications is Friday 9th January 2026.
The Role
As Franchise Systems Manager, you will play a pivotal role in safeguarding and elevating the operational standards across our franchise network.
This position combines a process driven approach, alongside a strategic oversight with hands-on engagement to ensure every franchise consistently meets regulatory requirements, brand standards, and operational benchmarks.
- Drive Compliance Excellence: Enforce adherence to regulatory and brand standards, ensuring franchises operate within legal and ethical frameworks.
- Elevate Operational Performance: Oversee implementation of targeted improvement/action plans for franchisees, blending compliance oversight with business development strategies to ensure each and every franchisee executes in a timely manner their agreed improvement/action plan.
- Lead Continuous Improvement: Develop and refine systems, processes, and tools that enhance efficiency, consistency, and scalability across the network.
- Champion Best Practices: Share knowledge and training to empower franchisees, fostering a culture of accountability and operational excellence.
This role demands a proactive leader with strong analytical skills, exceptional communication abilities, and a passion for maintaining high standards while driving growth.
Key Responsibilities
- Work with the operations and compliance teams to ensure franchisee compliance and process governance when franchisees are not operating in line with the Caremark franchise model, brand standards, and regulatory requirements
- Primary lead on addressing quality, operational, and business development non-compliance across the franchise network
- Lead and chair formal and informal meetings with franchise owners to discuss performance concerns, expectations, and required corrective actions
- Monitor improvement, action and/or remediation plans, tracking progress and outcomes
- Draft and issue formal breach notices and related correspondence where contractual standards are not being met, working in line with legal and governance frameworks
- Escalate to and work with Caremark’s external solicitors, as and when necessary, if franchisee fails to adhere to or adequately address any breach notice
- Maintain accurate documentation, audit trails, and breach records
- Work collaboratively with internal teams (Training, Operations, Quality, and Leadership) to support franchisees in achieving sustained compliance and growth
- Identify trends and recurring issues, providing insight and recommendations to continuously improve systems, processes, and franchise support
- Lead and manage franchisee performance under compliance and business development frameworks
- Ensure franchisees operate in line with regulatory requirements, Caremark standards, and best practice
- Produce clear reporting and insights for senior stakeholders
Balance the need to work collaboratively with franchisees, whilst having the confidence to take decisive action when standards are not met.
About You
You’ll bring a strong mix of compliance expertise, procedure driven, systems thinking, and relationship management, along with being:
- Confident, credible, and professional when working with franchise owners and senior stakeholders
- Calm and resilient, with the ability to remain objective and fair in challenging situations
- Assertive yet supportive – able to hold people accountable while maintaining positive relationships
- Highly organised with strong attention to detail
- Clear and persuasive communicator, both written and verbal
- Analytical and solutions-focused, able to identify root causes and drive improvement
- Values-led, acting with integrity, fairness, and consistency at all times
- Comfortable making tough decisions in the best interests of the brand, franchise network, and customers
- Committed to continuous improvement and upholding high standards
- Strong organisational skills with excellent attention to detail
- Confidence working with multiple stakeholders, including senior leaders and business owners
- A practical, solutions-focused mindset
- A genuine commitment to high standards and continuous improvement
- Alignment with Caremark’s values and purpose
Experience
- Desirable: To have a legal background/experience
- Demonstrable experience managing performance, standards, or contractual compliance with business owners or senior stakeholders
- Experience handling difficult conversations, performance improvement discussions, and formal corrective processes
- Desirable: Understanding of franchise models, multi-site operations, or regulated service industries (healthcare, social care, hospitality, retail, or similar)
- Experience writing formal reports, improvement plans, and breach or enforcement correspondence
- Confident working independently while influencing at a senior level
Who We Are
Caremark is one of the UK’s largest home care franchisors, with 140+. Since 2005, we have built a reputation for excellence by supporting franchisees to deliver personalised, high-quality care in the heart of their communities, from everyday support to specialist care such as Dementia services.
Why Join Us?
- Play a key role in an award-winning, growing franchise organisation
- Make a meaningful impact across a national and international network
- Work closely with senior leadership and franchise partners
- Be part of a supportive, inclusive, and values-driven culture
- Enjoy genuine investment in your personal and professional development
Benefits
- Flexible working hours (start 8am–10am / finish 4pm–6pm)
- 1 day working from home per week
- 33 days holiday (including bank holidays)
- 5 paid volunteering days per year
- Annual personal development budget
- Private medical insurance
- Life insurance cover
- Eye care vouchers
- Company pension scheme
- Free wellbeing counselling programme and support
If you are passionate about driving operational excellence and ensuring compliance across a dynamic franchise network, we invite you to bring your expertise to Caremark.
Join us in shaping a culture of quality and consistency, apply now and become a key contributor to our caring community.
Local Marketing Manager
Caremark Limited is delighted to be recruiting an experienced, adaptable Marketing Manager to support our network of local offices with the design and delivery of effective marketing strategies and campaigns to support business growth.
Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network and recent 2025 Winner of Franchisor of the Year at BFA Awards.
Summary of the role
The Local Marketing Manager is responsible for designing and delivering local marketing support to our network of franchisees. Working in partnership with the wider marketing team and Franchise Support Centre staff you will help offices with their specific marketing programmes.
Responsibilities
Your day-to-day will offer great variety however your core responsibilities will include:
- Creating and updating new artwork in line with brand guidelines
- Managing and creating video content, including Caremark image bank, for all marketing messages including Franchise Recruitment for new and existing offices
- In conjunction with the Director of Marketing, managing the PR agency and calendar
- Working with Regional Support Managers to identify offices who would be in need local marketing support
- Build individual marketing plans and campaigns for offices that align with their overall business goals including Website optimisation & user experience, SEO, Social Media, Paid Advertising, PR.
- Identifying action plans for Franchise Owners.
- Tracking the effectiveness of marketing actions via data and reporting.
- Managing suppliers to ensure an effective and reliable service is being received by Caremark Ltd and the Caremark network.
Experience
- Proven generalist marketing experience with an understanding of building local marketing plans to include online (Social Media, SEO, Google ads) and offline, PR, print, events.
- Proficiency in website management, (WordPress would be an advantage).
- Strong design skills (Adobe Creative Suite)
- Hands-on experience with social media platforms and content creation tools.
- Strong analytical skills and familiarity with tools such as Google Analytics.
- Excellent communication and organisational skills.
- Creative mindset with a keen eye for detail.
This is a fantastic opportunity for an experienced marketing specialist to join a large national brand in a rewarding sector with the opportunity to make a meaningful impact on our marketing strategies across our network of franchised offices while contributing to the growth of a trusted brand.
If you are interested in finding out more about this opportunity, then apply today to join a great team.
Who We Are
Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
Benefits:
- Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
- 1 Day working from home each week
- 33 days of holiday (Including bank holidays)
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Private Medical Insurance
- Free Wellbeing Counselling Program & Support
- Annual Personal Development Budget
- 5 Paid Volunteering Days per year