Franchise Support Centre Jobs
Shape the future of home care with a career at the Caremark Franchise Support Centre!
Make a real difference.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
We offer a variety of roles!
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 125 independent offices across the UK.
Do you resonate with our team values?
- TRUSTWORTHY
- HONEST
- COMPASSIONATE
- POSITIVE
- ACCOUNTABLE
- SUPPORTIVE
If so, we think you could be the right fit for Caremark!
Our Value Statements
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in all our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared by all.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence in all that we do. We self-reflect and are continually learning and improving.
We are Supportive:
We are committed to being supportive colleagues and we foster an environment where collaboration is the norm. We work together towards our common goals and share in our collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential, both individually and collectively. We celebrate in each other’s success.
System Trainer
Caremark is one of the largest UK home care franchisors with over 143 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchise of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
Why Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.
The Role
The role of the Systems Field Trainer is to provide technical training and system-related support for our approved systems, including but not limited to rostering and care planning software. A key focus of this role will be to deliver rostering and care planning software training to new Franchises and providing retraining to office staff when required.
Key Responsibilities
- Provide technical support to new and existing Franchise Owners for approved software
- Delivering training and coaching for approved software, both online and face to face
- Supporting new Franchise Owners with their initial software onboarding
- Provide advice and guidance on system related issues to users and management team members
- Prepare, update and revise training materials and courses
- Manage projects and work-streams including training, system upgrades, changes, and system testing
- Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers
- Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to
- From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark.
Experience
- Good communication skills and self-confident
- Manage own workload and diary
- A problem solver with a positive can do attitude
- Technically minded but able to communicate effectively with non-technical users
- Have excellent attention to detail and be a team player
- Ability to provide positive leadership on allocated workstreams and projects
- Knowledge of domiciliary care would be beneficial
- Ability to remain professional when handling challenging queries and customers
- Be proficient in using Microsoft Office products
- Have experience of operational software/systems training or skills development
- Ability to learn new software and systems quickly
Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software.
Why Join Us
At Caremark, you’ll be part of an organisation that genuinely cares about people, our customers, our franchise network, and our employees. As a member of our Franchise Support Centre team, you’ll play a vital role in helping new and established offices deliver outstanding care through effective, confident use of our systems.
We offer:
- Meaningful Impact: Your work directly contributes to improving the quality of care delivered across our UK network.
- A Growing, Award‑Winning Brand: Join a leading franchisor recognised for excellence, innovation, and industry‑leading support.
- Development & Growth: We invest in your professional development, offering opportunities to expand your skills and progress your career.
- Supportive, Values‑Led Culture: You’ll be part of a collaborative team that lives our core values – Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
- Autonomy & Variety: With a mix of field‑based training, relationship‑building, and hands‑on technical work, every day brings new challenges and opportunities.
- Competitive Package: Including a car allowance, expenses float, and comprehensive support to help you thrive in your role.
Benefits:
- 33 days of holiday (Including bank holidays)
- 5 Paid Volunteering Days per year
- £5,400 Car Allowance + £300 float
- Annual Personal Development Budget
- Private Medical Insurance
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
- Ongoing training and development opportunities.
If you’re passionate about helping people succeed, enjoy empowering others through training, and want to be part of an organisation that truly makes a difference, we’d look forward to hearing from you.
Apply now and become a key contributor to our Systems & Data department.
HR Coordinator
We’re looking for a motivated and organised HR Coordinator to join our team. This is a great opportunity for someone early in their HR career who’s eager to contribute to improving the employee experience across the organisation. You’ll play a key role in supporting recruitment, onboarding, retention, and HR operations.
We are looking for someone who wants to work for an organisation that truly lives its values, and who brings a blend of strategic insight and hands-on expertise to our team.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchise of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
Why Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.
The Role
In this position, you will play a pivotal role in supporting the Manager of People & Culture to foster, maintain, and embed a positive and meaningful workplace culture across Caremark and its wider network. This is an exciting opportunity for someone passionate about creating an engaging employee experience and ensuring HR processes are efficient, compliant, and aligned with our values.
Key Responsibilities
- Recruitment Support: Assist the Manager of People & Culture with screening CVs, scheduling interviews, and managing candidate communications.
- Applicant Tracking System (ATS): Promote and manage the use of our new ATS, ensuring accurate data and a seamless candidate experience.
- Onboarding: Contribute to improving onboarding processes to deliver a positive and consistent new-starter journey.
- Culture & Engagement: Assist in developing and implementing initiatives that strengthen employee engagement, improve retention, and promote a collaborative and inclusive environment.
- Employer Branding: Monitor and respond to Glassdoor reviews, manage our Caremark Indeed company page, and work closely with Indeed to optimise job advertisements and share company updates.
- Online Presence: Oversee and update the Caremark Indeed company page with news and relevant content.
- Job Ad Optimisation: Collaborate with Indeed to refine job search terms and review job ads quarterly for relevance.
- Policy & Compliance: Assist in reviewing and updating HR policies and procedures to ensure compliance with UK employment law and best practice.
- HR Administration: Maintain accurate employee records, manage documentation, and provide general administrative support across People & Culture functions.
- Projects: Contribute to ad-hoc People & Culture projects as required.
Experience
- Previous experience in HR or People & Culture roles is essential
- HR Qualification (Desirable)
- Strong organisational skills with great attention to detail.
- Confident using HR systems or willing to learn quickly.
- Excellent written and verbal communication skills.
- A proactive, people-focused attitude and genuine interest in HR and company culture.
- Familiarity with UK employment law basics (desirable).
- Understanding of HR processes and best practices.
- Ability to handle confidential information with discretion.
- Strong organisational and multitasking abilities.
- Experience in HR software and MS Office Suite.
- Experience within franchise industry would be a plus.
This is a fantastic opportunity if you’re ready to make a significant impact in a dynamic and supportive environment. Take the next step in your career and apply today!
Who We Are
Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services.
Why Join Us
- Exposure to Strategic Projects: Work on initiatives that shape the future of our people and culture practices.
- Professional Development: Access to training programs, workshops, and certifications to help you grow.
- Collaborative Culture: Partner with leaders across the business to influence key decisions.
- Innovation in HR: Be part of a team that embraces technology and modern HR practices.
- Employee Wellbeing Focus: Join a company that prioritises mental health and work-life balance.
- Recognition and Rewards: Your contributions will be acknowledged through structured recognition programs.
- Impactful Work: Make a real difference in creating an inclusive and engaging workplace.
Benefits:
- Flexi time (start between 8am – 10am / finish between 4pm-6pm)
- 1 Day working from home each week
- 33 days of holiday (Including bank holidays)
- 5 Paid Volunteering Days per year
- Annual Personal Development Budget
- Private Medical Insurance
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
- Ongoing training and development opportunities.
Apply now and become a key contributor to our People & Culture department.