Shape the future of home care with a career at the Caremark Franchise Support Centre!

caremark franchise support centre
caremark franchise support centre: marketing team
caremark franchise support centre: reception

Make a real difference. 

Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.

We offer a variety of roles! 

Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 125 independent offices across the UK.

Do you resonate with our team values?

  • TRUSTWORTHY
  • HONEST
  • COMPASSIONATE
  • POSITIVE
  • ACCOUNTABLE
  • SUPPORTIVE

If so, we think you could be the right fit for Caremark!

Our Value Statements

We are Trustworthy:

We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.

We are Honest:

We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in all our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.

We are Compassionate:

At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.

We are Positive:

We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared by all.

We are Accountable:

We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence in all that we do. We self-reflect and are continually learning and improving.

We are Supportive:

We are committed to being supportive colleagues and we foster an environment where collaboration is the norm. We work together towards our common goals and share in our collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential, both individually and collectively. We celebrate in each other’s success.

HR Manager

Location: Worthing, West Sussex
Salary: £40,000 - £50,000
Hours: Full Time

Are you a dynamic and experienced HR professional looking to take on a pivotal role in a growing company? Caremark are seeking a dedicated HR Manager who can bring a blend of strategic insight and hands-on expertise to our team. We pride ourselves on fostering a positive and productive workplace culture, and we need someone like you to help us continue this mission.

Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Summary of the role

As the HR and Office Manager, you will be crucial in managing strategic HR initiatives and day-to-day office operations. You will take ownership of all HR-related matters for the head office as well providing advisory support to our network of franchise owners across the UK.

Taking an advisory and business partnering approach you will be required to provide guidance to a diverse network of business owners and partner effectively with internal stakeholders regarding HR matters at the Franchise Support Centre.

Responsibilities

Employee Onboarding and Engagement:
  • Creating job descriptions that align with the hiring manager’s vision.
  • Managing background verification, employee contracts, orientation programs, and embedding new hires within our company culture.
  • Driving staff engagement through Connecteam (CT) and managing international recruitment efforts.
Strategic HR Initiatives:
  • Transitioning from transactional HR tasks to a more strategic and transformational role.
  • Managing employee benefits, the Employee of the Quarter program, and conducting the Annual Happiness Survey.
  • Acting as an HR Business Partner (HRBP) to support managers.
Employee Relations:
  • Handling employee relations issues, grievances, and disciplinary actions.
  • Managing confidential employee information and maintaining accurate records of employment contracts and leave/absence records.
  • Communicating and rolling out new HR legislation in a timely manner.
Policy and Training:
  • Updating HR forms and policies.
  • Training new franchisees on contracts and approved suppliers.
Supplier and Contract Management:
  • Leading supplier communications, negotiating contracts, and reviewing legal agreements.
  • Conducting evaluations and tender processes to ensure cost-effective and high-quality services.
  • Keeping Regional Sales Managers (RSMs) informed of any franchise agreement breaches.
Office Management:
  • Ensuring the efficient functioning of the office through administrative and managerial tasks.
  • Supervising office admin, overseeing supplies, arranging executive travel, and providing administrative support to directors.
  • Managing office maintenance to minimise disruptions.
Customer and Compliance Management:
  • Collaborating with the Director of Compliance to manage customer complaints and carer grievances.

Experience

  • Proven experience in HR and office management as a HR Manager, Generlist or Advisor.
  • Strong understanding of HR processes and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to handle confidential information with discretion.
  • Strong organisational and multitasking abilities.
  • Proficiency in HR software and MS Office Suite.
  • Experience within franchise industry would be a plus.

This is a fantastic opportunity if you’re ready to make a significant impact in a dynamic and supportive environment. Take the next step in your career and apply today!

Who We Are

Caremark is one of the largest UK home care franchisors with over 131 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia.  With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive. View our value statements on our website: https://www.caremark.co.uk/careers/franchise-support-centre-jobs/

Training & Development Officer

Location: Worthing, West Sussex
Salary: £30,000 - £32,000
Hours: Full Time

Are you looking for a role where you support learning and training across a national organisation? Do you have a background in Adult Social Care and are looking to use your knowledge to support the ongoing development of staff and managers?

Then this is for you. Caremark is seeking a Training and Development Officer to join our Franchise Support Centre and help establish a fantastic training and development programme for our offices.

Who We Are

Caremark is one of the largest UK home care franchisors with over 120 franchise offices operating in the UK and internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to the more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. 

We are looking to expand our team with a passionate and driven Training & Development Officer. Sitting within our Training and Compliance function, this role will focus on designing course material for our offices, acting as a social care training SME within the group. This is a new role within the team resulting from continued investment in training across the network.

Responsibilities:

This role will focus on the development of initiatives to support the ongoing Training and Development of staff across the Caremark network.

You will focus on:

  • Developing specific social care courses.
  • Reviewing and managing the development of online training.
  • Developing the existing induction programmes for Care Managers, Field Care Supervisors and Care Coordinators.
  • Delivering webinars and face-to-face training which could include Train the Trainer sessions and other social care-specific training sessions.
  • Identifying key changes in regulatory requirements regarding training and managing the communication and/or implementation within the network.
  • Supporting with the delivery of the Franchise Owner Initial Induction Programme.
  • Working with the wider team to develop a variety of career training pathways.

Key Qualities:

The ideal candidate for this position will have a training background with sector-specific experience in social care. As you will be delivering both in-person and online training, you will be comfortable presenting to groups of individuals through a variety of methods (Webinars, In-person, recorded videos etc.) and understand how to use each effectively. You are extremely passionate and driven in everything training and development.

This is a fantastic opportunity to join an engaging, established team at an exciting time of growth within Caremark.

Caremark

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