Franchise Support Centre Jobs
Shape the future of home care with a career at the Caremark Franchise Support Centre!
Make a real difference.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
We offer a variety of roles!
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 125 independent offices across the UK.
Do you resonate with our team values?
- TRUSTWORTHY
- HONEST
- COMPASSIONATE
- POSITIVE
- ACCOUNTABLE
- SUPPORTIVE
If so, we think you could be the right fit for Caremark!
Our Value Statements
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in all our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared by all.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence in all that we do. We self-reflect and are continually learning and improving.
We are Supportive:
We are committed to being supportive colleagues and we foster an environment where collaboration is the norm. We work together towards our common goals and share in our collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential, both individually and collectively. We celebrate in each other’s success.
Quality Manager
Midlands, North West & Scotland
Are you experienced in Care Management? Do you have a passion for exceptional care standards? Are you looking for that next step in raising quality of care across multiple sites? Do you thrive in making an impact and enjoy seeing your expertise genuinely shape the quality of care delivered to hundreds, if not thousands of people?
If so, we’d love to hear from you!
Caremark is one of the UK’s leading home care franchise networks, and we’re looking for a driven and knowledgeable Quality and Compliance Manager to support several of our franchised offices with their quality of care. This is a genuine and exciting opportunity to work at the heart of our franchise network and to support, challenge and empower our franchisees to deliver outstanding home care.
What we’re looking for – Essential requirements:
- Proven experience as a Care Manager across a multi-site operation. You know what good looks like at scale and you know how to get there.
- Level 5 Diploma in Leadership in Health and Social Care (or equivalent qualification). You have the academic grounding to match your hands-on experience.
- A solid understanding of CQC and Care Inspectorate Scotland regulations with a clear ambition of helping our offices to gain Good and Outstanding ratings.
- Willingness to travel regularly to visit our franchise offices within your allocated region. This is a field-based role.
Bonus skill-set:
- Experience of working in Learning Disabilities and Autism.
- A background in franchise business operations.
The role:
No two days will be the same. You’ll be visiting our franchise offices, with your main point of contact being the Care Manager within each operation. You’ll be supporting, guiding and advising the Franchise Owner and Care Manager on home care best practices as well as conducting audits, reviews, creating key improvement plans whilst working closely with other stakeholders at head office.
You’ll identify risks early and act as a trusted and knowledgeable point of contact to help our franchise offices navigate home care compliance. You’ll be producing insightful audits, and taking ownership of ensuring compliance amongst your region of franchised offices.
Who you are:
You’re a stickler for compliance and are passionate about high levels of care provision. You’re resilient, detail-oriented and self-motivated. You’re happy communicating with business owners, Care Managers, office staff and colleagues. This means you’re comfortable having well-needed frank conversations as well communicating with warmth and empathy. You can manage your time brilliantly, stay calm under pressure and bring a positive energy to everything you do.
You will align with our corporate values of Positivity, Compassion, Accountability, Trustworthy, Honesty and Supportive.
Benefits:
- £5,400 Car Allowance
- Mobile Phone & Laptop
- Private Medical Insurance
- Flexi time (start between 8am–10am / finish between 4pm–6pm)
- £300 float
- 33 days holiday (inclusive of bank holidays)
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
- Annual Personal Development Budget
- 5 Paid Volunteering Days per year
Position Information
- Salary: Up to £51,750 (dependent on experience)
- Type: Full-time
Why Caremark?
We’re passionate about improving lives! Our shared mission is to improve the lives of more people across the UK than any other home care provider. You’ll be joining a head office team that values expertise, initiative and collaboration.
If you’re looking for a role where your knowledge of care compliance and care management makes a meaningful difference, at scale, this is it.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchisor of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
IT Systems Support - Field Based
Caremark is one of the largest UK home care franchisors with over 143 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services.
Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
Caremark is proud to be the British Franchise Association HSBC Franchise of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.
Why Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.
The Role
The role of the Systems Field Trainer is to provide technical training and system-related support for our approved systems, including but not limited to rostering and care planning software. A key focus of this role will be to deliver rostering and care planning software training to new Franchises and providing retraining to office staff when required.
Key Responsibilities
- Provide technical support to new and existing Franchise Owners for approved software
- Delivering training and coaching for approved software, both online and face to face
- Supporting new Franchise Owners with their initial software onboarding
- Provide advice and guidance on system related issues to users and management team members
- Prepare, update and revise training materials and courses
- Manage projects and work-streams including training, system upgrades, changes, and system testing
- Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers
- Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to
- From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark.
Experience
- Good communication skills and self-confident
- Manage own workload and diary
- A problem solver with a positive can do attitude
- Technically minded but able to communicate effectively with non-technical users
- Have excellent attention to detail and be a team player
- Ability to provide positive leadership on allocated workstreams and projects
- Knowledge of domiciliary care would be beneficial
- Ability to remain professional when handling challenging queries and customers
- Be proficient in using Microsoft Office products
- Have experience of operational software/systems training or skills development
- Ability to learn new software and systems quickly
Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software.
Why Join Us
At Caremark, you’ll be part of an organisation that genuinely cares about people, our customers, our franchise network, and our employees. As a member of our Franchise Support Centre team, you’ll play a vital role in helping new and established offices deliver outstanding care through effective, confident use of our systems.
We offer:
- Meaningful Impact: Your work directly contributes to improving the quality of care delivered across our UK network.
- A Growing, Award‑Winning Brand: Join a leading franchisor recognised for excellence, innovation, and industry‑leading support.
- Development & Growth: We invest in your professional development, offering opportunities to expand your skills and progress your career.
- Supportive, Values‑Led Culture: You’ll be part of a collaborative team that lives our core values – Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
- Autonomy & Variety: With a mix of field‑based training, relationship‑building, and hands‑on technical work, every day brings new challenges and opportunities.
- Competitive Package: Including a car allowance, expenses float, and comprehensive support to help you thrive in your role.
Benefits:
- 33 days of holiday (Including bank holidays)
- 5 Paid Volunteering Days per year
- £5,400 Car Allowance + £300 float
- Annual Personal Development Budget
- Private Medical Insurance
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
- Ongoing training and development opportunities.
If you’re passionate about helping people succeed, enjoy empowering others through training, and want to be part of an organisation that truly makes a difference, we’d look forward to hearing from you.
Apply now and become a key contributor to our Systems & Data department.