Shape the future of home care with a career at the Caremark Franchise Support Centre!

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Make a real difference. 

Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.

We offer a variety of roles! 

Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 125 independent offices across the UK.

Quality Manager

Location: Manchester, Greater Manchester
Salary: £42,400 + £4,500 Car Allowance
Hours: Full Time

Join Caremark Today

Are you an experienced adult social care professional looking to grow and develop your experience with a national organisation, building relationships across multiple Home Care offices? Caremark Limited is hiring an experienced Quality Manager to support our northern England region.

Summary of Role

You will be responsible for ensuring all Caremark Franchise offices are compliant with their Care Delivery, Government regulations, Caremark business model and Legal Franchise Agreement. Reporting to the Director of Training & Compliance, you will be responsible for building relationships with Franchise Owners, Care Managers and other key stakeholders across your region and the Franchise Support Centre. This is a field-based position which involves travel to offices throughout the northern region.

Responsibilities

The role of the Quality Manager is to ensure all Caremark Franchise offices within your region are compliant with their Care Delivery, Government regulations, Caremark business model and Legal Franchise Agreement.

You will do this by:

  • Ensuring that the Franchisee is compliant with the Caremark Business model and the delivery of care services to its service user.
  • Ensuring Franchisee’s business is in line with Caremark’s policies and in line with regulatory and ethical standards.
  • Using various audit tools, establish the level of compliance of franchise offices.
  • Completing various client-facing tasks, office visits and file reviews.
  • Using management information for risk identification and reporting.
  • Identifying areas of improvement, writing up improvement plans and communicating them effectively.
  • Keeping track of the annual upgrades on the Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.
  • Conducting spot tests in risk areas.

Requirements

This role is a fantastic opportunity to use your extensive care experience to support new, developing and established home care offices.

Experience

  • A good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
  • Experience in managing multi-site/locations
  • Ability to follow through and monitor Improvement plan progress
  • Comfortable with electronic Care Planning software systems
  • Have previous experience in a compliance role

Personal Qualities

  • Ability to work under pressure
  • Willing to travel for work
  • Self-motivated, Resilient, Good eye for detail
  • Excellent time management skills, to prioritise workload to meet deadlines
  • Good communicator, with a positive attitude
  • Enthusiastic and pleasant individual – happy to take on ad hoc tasks
  • Desire to work in a dynamic, fast-moving and fast-growing company environment

The ideal candidate for this role will be an experienced home care professional who was previously a Registered Care Manager. You will have experience working across multiple offices/locations and have undergone CQC inspections.

This is a fantastic opportunity to join an engaging, established team at an exciting time.

Quality Manager

Location: Sheffield, South Yorkshire
Salary: £42,400 + £4,500 Car Allowance
Hours: Full Time

Are you an experienced adult social care professional looking to grow and develop your experience with a national organisation, building relationships across multiple Home Care offices? Caremark Limited is hiring an experienced Quality Manager to support our northern region.

Summary of Role

You will be responsible for ensuring all Caremark Franchise offices are compliant with their Care Delivery, Government regulations, Caremark business model and Legal Franchise Agreement. Reporting to the Director of Training & Compliance, you will be responsible for building relationships with Franchise Owners, Care Managers and other key stakeholders across your region and the Franchise Support Centre. This is a field-based position which involves travel to offices throughout the northern region.

Responsibilities

The role of the Quality Manager is to ensure all Caremark Franchise offices within your region are compliant with their Care Delivery, Government regulations, Caremark business model and Legal Franchise Agreement.

You will do this by:

  • Ensuring that the Franchisee is compliant with the Caremark Business model and the delivery of care services to its service user.
  • Ensuring Franchisee’s business is in line with Caremark’s policies and in line with regulatory and ethical standards.
  • Using various audit tools, establish the level of compliance of franchise offices.
  • Completing various client-facing tasks, office visits and file reviews.
  • Using management information for risk identification and reporting.
  • Identifying areas of improvement, writing up improvement plans and communicating them effectively.
  • Keeping track of the annual upgrades on the Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.
  • Conducting spot tests in risk areas.

Requirements

This role is a fantastic opportunity to use your extensive care experience to support new, developing and established home care offices.

Experience

  • A good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
  • Experience in managing multi-site/locations
  • Ability to follow through and monitor Improvement plan progress
  • Comfortable with electronic Care Planning software systems
  • Have previous experience in a compliance role

Personal Qualities

  • Ability to work under pressure
  • Willing to travel for work
  • Self-motivated, Resilient, Good eye for detail
  • Excellent time management skills, to prioritise workload to meet deadlines
  • Good communicator, with a positive attitude
  • Enthusiastic and pleasant individual – happy to take on ad hoc tasks
  • Desire to work in a dynamic, fast-moving and fast-growing company environment

The ideal candidate for this role will be an experienced home care professional who was previously a Registered Care Manager. You will have experience working across multiple offices/locations and have undergone CQC inspections.

This is a fantastic opportunity to join an engaging, established team at an exciting time.

Caremark

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