Franchise Support Centre Jobs
Shape the future of home care with a career at the Caremark Franchise Support Centre!
Make a real difference.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
We offer a variety of roles!
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 125 independent offices across the UK.
Do you resonate with our team values?
- TRUSTWORTHY
- HONEST
- COMPASSIONATE
- POSITIVE
- ACCOUNTABLE
- SUPPORTIVE
If so, we think you could be the right fit for Caremark!
Our Value Statements
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in all our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared by all.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence in all that we do. We self-reflect and are continually learning and improving.
We are Supportive:
We are committed to being supportive colleagues and we foster an environment where collaboration is the norm. We work together towards our common goals and share in our collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential, both individually and collectively. We celebrate in each other’s success.
Head of People
Are you a forward-thinking and experienced HR leader ready to shape the future of people management at a growing company? Caremark is looking for a dynamic Head of People who can provide both strategic vision and hands-on leadership. In this pivotal role, you’ll drive organizational culture, talent development, and employee engagement while fostering an environment of excellence and care across our network of franchise owners in the UK.
Caremark Ltd is a UK-owned and operated home care franchise with an established and successful network. We are passionate about delivering personalized care, and we need someone like you to help us continue building a positive, productive, and high-performing workplace.
Summary of the Role:
As the Head of People, you will be responsible for leading the overall people strategy for the organization, including talent acquisition, employee engagement, and leadership development. You will partner closely with franchise owners and internal stakeholders to align our HR practices with the company’s mission and values. This role is both strategic and operational, requiring a proactive leader who can enhance our HR function while maintaining an exceptional employee experience across the board.
Key Responsibilities:
Talent Strategy and Development:
- Shape and implement the company’s talent strategy to attract, develop, and retain top talent across the organization and franchise network.
- Lead the creation of job descriptions aligned with strategic business needs and ensure successful hiring processes.
- Oversee employee onboarding, ensuring new hires are embedded in Caremark’s culture from day one.
- Drive leadership development programs to enhance the capabilities of managers and future leaders.
Employee Experience and Engagement:
- Lead efforts to enhance employee engagement, ensuring high levels of satisfaction, performance, and retention.
- Oversee the Annual Happiness Survey and Employee of the Quarter program, using feedback to shape engagement initiatives.
- Manage international recruitment efforts and diversity and inclusion initiatives to foster a thriving, diverse workplace.
People Operations and Culture:
- Lead the transformation of the HR function from a transactional to a strategic, people-centric operation, contributing to the growth of Caremark’s overall business strategy.
- Act as a key HR Business Partner to support managers and franchise owners in navigating complex HR issues.
- Ensure compliance with employment laws and effective management of employee relations, grievances, and disciplinary matters.
Policy and Compliance Leadership:
- Drive the update of HR policies and procedures to ensure they align with best practices and legal requirements.
- Oversee training programs for franchisees, ensuring they are well-equipped to manage HR functions within their businesses.
- Partner with the Director of Compliance to handle sensitive employee and carer grievances while maintaining confidentiality.
Office and Operations Management:
- Ensure the smooth running of the head office, providing leadership in office management, administrative support, and executive coordination.
- Supervise the office team, ensuring a well-functioning work environment, while handling executive-level communications and travel arrangements.
Experience and Qualifications:
- Proven experience as a Head of People, HR Director, or senior HR leader in a fast-paced environment.
- Strong expertise in strategic HR management, including talent strategy, leadership development, and employee engagement.
- Experience with employee relations, policy development, and overseeing people operations.
- Excellent communication, interpersonal, and leadership skills.
- Strong understanding of HR software and data-driven HR strategies.
- Experience in the franchise industry would be highly beneficial.
This is an exceptional opportunity for an HR leader ready to make a significant impact in a dynamic and growing organisation. If you’re passionate about people and culture and want to be part of a team that values trust, compassion, and excellence, we encourage you to apply!
Who We Are:
Caremark is one of the largest UK home care franchisors with over 131 franchise offices operating in the UK and internationally. Our franchisees are passionate ambassadors of personalized care, serving communities with dedication. Since 2005, Caremark has grown to become a leader in home care services, driven by six core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.
Take the next step in your career and shape the future of Caremark by joining us as Head of People!
Benefits:
- Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
- 1 Day working from home each week
- 33 days of holiday (Including bank holidays)
- 5 Paid Volunteering Days per year
- Annual Personal Development Budget
- Private Medical Insurance
- Life Insurance cover
- Eye Care Vouchers
- Company Pension scheme
- Free Wellbeing Counselling Program & Support
Office Administrator
Caremark is a wholly UK-owned and operated home care franchise, which has established a successful UK-based network of franchise owners from a variety of backgrounds. With a reputation for excellence, we have remained one of the leading UK and international providers of home care services.
We are looking for an Office Administrator with experience of working in a customer-facing role, with a good understanding of great customer service. If you are dynamic and enthusiastic with exceptional attention to detail and outstanding telephone manners, we would love to hear from you.
And our team also believes in the following so if this resonates with you, Caremark would be a perfect place for you:
- Achieving business objectives through Company values
- Have a positive mindset
- Being solution focussed
- Learn from each other and be effective and efficient
- Being honest when we make a mistake, take accountability and learn from our mistakes
- Helpful
- Welcoming and kind
- Approachable
- Respectful and polite
Responsibilities
- Answer the Company phone
- Monitoring visitor’s book
- Oversee fire and security alarm tests
- Ensure the office is tidy, presentable and has adequate supplies at all time
- Ordering stationery and other office supplies
- Handling complaints as per Company policy
- Liaise with the cleaner regarding weekly cleaning
- Monitor and review suppliers on request when required
- Oversee the management of Company database, shared calendar, ensuring meeting rooms are available and suitable parking is available for guests and visitors
- Dealing with incoming and outgoing posts
- Organising and maintaining diaries, making appointments for Senior Management, when required
- Arranging travel, visas and accommodation and, occasionally, travelling with the managers to take notes or dictation at meetings or to provide general assistance during presentations
- Support with managing company events and logistics.
- Produce progress reports and collate information from surveys, monthly internal & external reports.
- Supporting other teams with admin-related tasks, filing, scanning and record keeping
- Carrying out specific projects and research, when required
Skills
- Exceptional written and oral communication skills.
- Excellent telephone manners and interpersonal skills.
- Good MS Office skills, words, power point and excel.
- Ability to work under pressure and to tight deadlines.
- Good organisational and time management skills.
- The ability to research, digest, analyse and present material clearly and concisely.
- The ability to work on your own initiative.
- Honesty and reliability.
- Attention to detail.
- Amicable and approachable.
- Flexibility and adaptability to juggle a range of different tasks.
- Discretion and an understanding of confidential issues.
Who We Are
Caremark is one of the largest UK home care franchisors with over 131 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.