Franchise Support Centre Jobs

Local Marketing Manager

Location: Caremark Franchise Support Centre
Salary: Up to £36,750.00
Hours: 35 per week

Are you passionate about helping local businesses grow? Do you enjoy building relationships, creating practical marketing plans and seeing your ideas make a real difference in local communities?

Are you at your best when supporting others to succeed, whether that’s coaching stakeholders, organising community campaigns, managing local events or bringing a brand to life at a local level?

If you’re a proactive marketer who enjoys balancing creativity with commercial thinking and wants to play a key role in supporting a network of successful franchise businesses, we’d love to hear from you.

The Role

As our Local Marketing Manager, you’ll support franchise offices to raise their profile, strengthen community connections and drive local growth. Working closely with franchise owners, Regional Support Managers and the wider Marketing Team, you’ll provide practical marketing support tailored to local market needs.

This role focuses on community engagement, local partnerships, events, PR and brand visibility, helping offices build a strong presence in their local area.

Key Responsibilities

• Develop and deliver local marketing plans and campaigns.
• Support franchise owners with marketing advice and best practice.
• Build relationships with community groups, charities, healthcare professionals and local organisations.
• Coordinate local events, networking opportunities and sponsorship activity.
• Create marketing materials in line with brand guidelines.
• Identify and promote local PR opportunities and success stories.
• Support the delivery of regional and national campaigns at a local level.
• Monitor campaign performance and recommend improvements.
• Work with internal teams and suppliers to deliver high-quality marketing support.

What We’re Looking For

We’re looking for a proactive marketer who enjoys building relationships and helping businesses succeed.

You’ll ideally have:

• Experience delivering local marketing campaigns and initiatives.
• Knowledge of community marketing, events, PR and partnership development.
• Strong stakeholder management and communication skills.
• Experience supporting multiple locations, businesses or projects.
• Good design and content creation skills (Adobe Creative Suite or similar).
• Excellent organisation, planning and problem-solving abilities.
• Confidence using data and insights to measure success and improve performance.

Experience in a franchise, multi-site or service-led business would be advantageous but isn’t essential.

Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)

Caremark is proud to be the British Franchise Association HSBC Franchise of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.

Why Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive

You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised.

Director of Finance

Location: Caremark Franchise Support Centre
Salary: OTE £104,500 pa
Hours: Full Time

The Finance Director is responsible for leading the financial strategy, governance and performance of the business, ensuring sustainable growth, strong financial management and effective decision-making across the organisation. As a member of member of the Board and Senior Management Team, the postholder will provide strategic financial leadership, commercial insight and robust governance. The post holder will have overall financial responsibility for both the UK and International businesses. 

You will lead a team of 3 finance professionals, including responsibility for Franchise Support Centre payroll. You will be responsible for:

Strategic Financial Leadership 

• Develop and deliver the financial strategy aligned to business objectives. 

• Provide strategic financial advice to the CEO, Board and Executive Leadership Team. 

• Lead long-term financial planning and investment decisions. 

• Evaluate commercial opportunities, acquisitions and strategic initiatives. 

• Collaborate closely with the Operations Director and Franchise Systems Manager to identify any offices of concern and ensure prompt action planning is executed. 

Financial Planning and Performance 

• Lead budgeting and forecasting processes. 

• Ensure accurate monthly management reporting. 

• Monitor performance against budget and strategic objectives. 

• Drive financial efficiency and profitability. 

• Oversea VAT, Corporation Tax, Payroll (not exhaustive)  

Commercial Business Partnering 

• Support Directors with financial insight and challenge, ensuring monthly invoicing remains within tolerance and escalating as necessary, if not 

• Develop business cases and financial models. 

• Monitor key commercial metrics and trends. 

Franchise Network Support 

• Provide financial guidance to franchise owners and prospective franchisees. 

• Conduct regular financial audits on franchisees business plans, monitoring cashflow and supporting them should concerns arise 

• Support financial training and business sustainability across the network. 

Governance, Risk and Compliance 

• Ensure effective controls and governance frameworks. 

• Maintain compliance with statutory, regulatory and tax obligations. 

• Lead relationships with auditors, banking partners and advisors. 

Leadership and Team Development 

• Lead and develop a high-performing finance team. 

• Promote accountability, continuous improvement and succession planning. 

Systems and Continuous Improvement 

• Improve finance systems, reporting and automation. 

• Support wider organisational transformation initiatives. 

Corporate Responsibilities 

• Contribute as a member of the Board & Senior Management Team. 

• Promote Caremark values and culture. 

• Act as a role model for integrity and professionalism. 

Person Specification – Essential 

Qualified Accountant (ACA, ACCA, CIMA or equivalent). 

Senior financial leadership experience. 

Strong commercial acumen and strategic thinking. 

Experience leading and developing teams. 

Desireable – previous board level experience. 

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.

The kind of person who’ll thrive here

• Disciplined and focused, with a high attention to detail
• Confident and proactive, happy to take ownership
• A strong problem solver who looks for better ways of doing things
• Motivated by continuous improvement
• Comfortable working both independently and collaboratively

Director of Technology

Location: Worthing, West Sussex
Salary: OTE £100,000
Hours: Full Time

Following a period of exciting growth, Caremark Limited are seeking a passionate and driven Director of Technology to support our continued innovation and utilisation of technology to support business operations and our franchised network of home care offices.  

Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network and recently rated 6^th best franchise opportunity in the UK out of 1000 franchise opportunities by the prestigious Elite Franchise Magazine. 

Summary of the role 

Reporting directly to the CEO you will be leading a team of 8 office and field based colleagues, who provide support, advice and guidance to our Franchise Support Centre and network of franchise owners.  

The Director of Technology will support Caremark Limited and the Caremark network in ensuring we are developing, utilising and expanding the effective use of technology to support both our business operations as a franchisor alongside supporting our network of home care offices to deliver care to their communities. You will spearhead the use of technological advancements to provide ever more effective support to our network of franchise owners and the operations of Caremark Limited. 

Using your extensive experience of scoping, designing, implementing and managing technology solutions for diverse organisations, you will be responsible for taking ownership of technology projects and initiatives for both Caremark Franchise Support Centre and the wider Caremark network. 

Responsibilities 

As the Director of Technology, your main responsibilities will include: 

• Developing and implementing the technology strategy to align with Caremark’s goals. 

• Providing leadership and direction for all technology-related initiatives. 

• Driving innovation in technology solutions to improve care delivery and operational efficiency. 

• Ensuring seamless integration of technology systems across Caremark and the wider franchise network. 

• Ensuring all technology systems comply with relevant regulations and standards. 

• Developing and managing the technology budget. 

• Overseeing technology projects from conception to completion. 

• Monitoring and evaluating the performance of technology systems. 

• Identifying and mitigating technology-related risks. 

• Working closely with other departments to align technology with business needs. 

• Ensuring technology systems can scale with the growth of the franchise network. 

• Implementing quality assurance processes for technology systems. 

• Staying updated on technology trends and plan for future technology needs. 

Experience  

• Proven experience in a technology leadership role, preferably within the franchising and/or care industry. 

• Strong project management skills with a track record of successful technology project delivery. 

• Excellent communication and collaboration skills. 

• Ability to innovate and drive technological advancements. 

• Strong understanding of regulatory compliance and quality assurance. 

• Team and/or departmental management experience 

This is a fantastic opportunity for an experienced technology professional to help to drive and implement a forward-thinking technology agenda with one of the UK’s leading master franchisors.

About Caremark

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally. Our franchisees work at the heart of their communities, delivering personalised care in customers’ homes, from a little extra help with daily life through to more complex care such as Dementia support.

With a reputation for excellence since our inception in 2005, Caremark has grown into one of the UK’s leading providers of home care services.

Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
We’re proud winners of the British Franchise Association HSBC Franchise of the Year and ranked Top 5 in the Elite Franchise Top 100 (2026). Our success is built on strong values, effective systems, and a genuine commitment to supporting our franchise network.

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.

Director of Operations

Location: Caremark Franchise Support Centre
Salary: OTE £105,000
Hours: Full Time

Caremark are looking for an experienced and people-focused Director of Operations to lead, inspire and develop our field-based Operations team. Leading a team of six colleagues, you will ensure our franchise owners receive proactive, commercially focused support that helps them grow stronger, more successful and sustainable businesses.

This is a highly visible, field-based leadership role. You will spend time across our UK network, developing strong relationships with franchise owners and ensuring the Operations team is recognised as a valuable and trusted partner to their businesses.

Summary of the role

Reporting to the CEO, you will provide leadership and direction to our field-based regional support team, equipping them with the tools, insight and support they need to make a measurable difference to franchise owners.

Your focus will be on creating a high-performing and consistent Operations function that understands the needs of individual franchise businesses, constructively challenges where appropriate, identifies opportunities for growth and improvement, and connects franchise owners with the right expertise and support from across Caremark.

Working particularly closely with our Quality team, you will ensure that commercial growth and operational performance go hand-in-hand with the high standards of care and compliance expected across the Caremark network.

As a member of the Senior Management Team, you will also bring the voice of the network into the wider business, using insight from franchise owners and your team to influence priorities, budgets and opportunities for greater operational efficiency.

Responsibilities

• Lead, inspire and develop the Operations team: Lead, coach and develop a team of six field-based colleagues, creating clarity of purpose, accountability and consistently high standards. Build the capability and confidence of the team so they can provide credible, commercially focused support and challenge to franchise owners. Set clear objectives and measures of success, using performance information and regular coaching to maximise individual and team effectiveness. Ensure the team has the tools, resources, data and frameworks it needs to add tangible value to franchise businesses.

• Enable franchise owners to grow: Ensure franchise owners receive proactive, relevant and high-quality operational support to help them grow and develop their businesses. Equip the Operations team to understand performance, identify opportunities and create meaningful action plans for growth and improvement, while encouraging the sharing of successful ideas and best practice across the network.

• Build strong relationships across the network: Be a visible and credible senior leader across the Caremark network, building trusted relationships with franchise owners and ensuring Operations is recognised as a value-adding partner. Act as a senior point of escalation where required, helping to resolve complex operational issues constructively and commercially.

• Partner with Quality: Work closely with the Quality team to ensure operational growth is sustainable and underpinned by strong quality and compliance. Ensure Operations and Quality work together to provide clear, alignedsupport and combine insights to improve franchise performance.

• Improve how we operate: Use insight from the field team and franchise network to identify trends, barriers to growth and opportunities for improvement. Identify and deliver operational efficiencies, simplify processes, coordinate support across the Franchise Support Centre and help develop appropriate KPIs and reporting.

• Influence planning and budget: Provide meaningful operational insight to inform business planning, priorities and investment decisions. Inform the Operations budget, monitor operational expenditure and ensure resources are focused on areas that deliver the greatest value to the franchise network and Caremark.

Experience

You will be well suited to this role if you have experience in:

• People Leadership: A strong track record of leading, coaching and developing high-performing teams and achieving results through others.

• Field-Based Leadership: Experience leading geographically dispersed or field-based teams, creating consistency, accountability and a strong team culture.

• Commercial Acumen: A strong commercial mindset and understanding of the drivers that enable individual businesses to grow successfully.

• Franchise or Multi-Site Environments: Experience working within a franchise, multi-site or similarly decentralised business model, with the ability to influence business owners rather than simply direct them.

• Relationship Management: The credibility and interpersonal skills to build trusted relationships while also being prepared to constructively challenge and manage complex escalations.

• Performance Insight: Experience using performance information, KPIs and business insight to identify opportunities and drive action.

• Financial Management: Good financial acumen, including experience contributing to budgets, prioritising investment and identifying efficiencies.

• Collaborative Leadership: A collaborative style and experience of working successfully across functions, particularly where operational performance and quality need to work hand-in-hand.

• Communication and Influence: Excellent communication and influencing skills, with the confidence to represent Operations at senior leadership and network level.

• Regulated Environments: Experience within social care or another regulated environment would be beneficial.

Above all, you will be someone who gets satisfaction from enabling other people to succeed. You will understand that success in this role is not about personally having all the answers, but creating a team with the capability, credibility and tools to help franchise owners build successful businesses.

About Caremark

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally since our inception in 2005. Our franchisees deliver personalised care in customers’ homes, from daily support through to more complex care such as Dementia support.

Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
We’re proud winners of the British Franchise Association HSBC Franchise of the Year, built on strong values, effective systems, and a genuine commitment to our franchise network.

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.

Franchise Systems Manager

Location: Worthing, West Sussex
Salary: Up to £50,000
Hours: Full Time

Do you have the legal grounding and confidence to uphold standards, challenge concerns and make difficult decisions when it matters most? Do you thrive on bringing legal rigour to drive quality, consistency and continuous improvement across a network of partners? 

If you’re a legally-minded professional who’s passionate about protecting a respected brand, influencing positive change and working for an organisation that truly lives its values, we’d love to hear from you.

About the role 

As our Franchise Compliance Manager, you will use your legal background to safeguard and elevate the operational standards across our franchise network. 

This position blends process-driven, hands-on oversight to ensure every franchise consistently meets regulatory requirements, brand standards, and operational benchmarks. 

• Drive Compliance Excellence: Enforce adherence to regulatory and brand standards, ensuring franchises operate within legal and ethical frameworks, including accuracy and compliance across Franchise Agreements and legal records. 

• Elevate Operational Performance: Oversee targeted improvement plans for franchisees, blending compliance oversight with business development strategies to ensure timely, consistent delivery. 

• Lead Continuous Improvement: Develop and refine systems, processes, and tools that enhance efficiency, consistency, and scalability across the network. 

• Champion Best Practices: Share knowledge and training to empower franchisees, fostering a culture of accountability and operational excellence. 

What you’ll be doing 

• Work with the operations and compliance teams to manage franchisee compliance, leading on quality, operational, and business development non-compliance across the network 

• Chair meetings with franchise owners to discuss performance concerns, and monitor improvement and remediation plans through to resolution 

• Draft and issue formal breach notices, escalating to Caremark’s external solicitors and maintaining audit trails where issues aren’t resolved 

• Work collaboratively with internal teams (Training, Operations, Quality, and Leadership) to support franchisees in achieving sustained compliance and growth 

• Identify trends and recurring issues, feeding insights back into systems, processes, and franchise support 

• Produce clear reporting and insights for senior stakeholders 

Balance the need to work collaboratively with franchisees, whilst having the confidence to take decisive action when standards are not met. 

What we’re looking for 

You’ll bring a strong mix of compliance expertise, legal understanding, a procedure-driven approach, and relationship management, along with being: 

• Confident and assertive with franchise owners and senior stakeholders – able to hold people accountable while maintaining positive relationships 

• Calm, resilient, and comfortable making tough decisions in the best interests of the brand, network, and customers 

• Highly organised with strong attention to detail 

• Clear and persuasive communicator, both written and verbal 

• Analytical and solutions-focused, able to identify root causes and drive improvement 

• Values-led and committed to continuous improvement, acting with integrity, fairness, and consistency, and aligned with Caremark’s purpose 

Experience 

• To have a legal background/experience 

• Demonstrable experience managing performance, standards, or contractual compliance with business owners or senior stakeholders 

• Experience handling difficult conversations, performance improvement discussions, and formal corrective processes 

• Desirable: Understanding of franchise models, multi-site operations, or regulated service industries (healthcare, social care, hospitality, retail, or similar) 

• Experience writing formal reports, improvement plans, and breach or enforcement correspondence 

• Confident working independently while influencing at a senior level 

About Caremark 

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally since our inception in 2005. Our franchisees deliver personalised care in customers’ homes, from daily support through to more complex care such as Dementia support. 

Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026) 
We’re proud winners of the British Franchise Association HSBC Franchise of the Year, built on strong values, effective systems, and a genuine commitment to our franchise network. 

Why join Caremark? 

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values: 

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive 

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised. 

Apply now and become a key contributor to our Team.

IT Systems Support - Field Based

Location: Caremark Franchise Support Centre
Salary: up to £38,000
Hours: 35 per week

Location: Field Based.  Typical weekly office and field-based time to be determined by line manager, subject to business requirements, expected to be up to 3-4 days per week serving our offices out in the field.

Full-time: 35 hours per week.

Reports to: Director of Technology

Up to £38,000 per year

Are you experienced in delivering engaging training on software systems and digital platforms? Do you enjoy helping others build confidence, develop new skills, and get the most from the tools they use every day? Have you successfully supported teams through system changes, new software implementations, or process improvements? Do you have experience working within the care sector and understand the importance of technology in supporting high-quality care and operational excellence?

If you’re a confident communicator who is passionate about learning, technology, and empowering others to succeed, we’d love to hear from you!

About the role

The IT Systems Trainer plays a pivotal role in empowering our franchise network to make the most of the technology that supports the delivery of outstanding care. This is more than just a training role. It’s an opportunity to shape the way people work, build confidence in new systems, and drive the successful adoption of technology across the business.

As a trusted subject matter expert, you’ll play an important role in supporting system rollouts, promoting best practice, and helping colleagues embrace new ways of working. Through a combination of training, coaching, and ongoing support, you’ll help ensure our teams have the skills and confidence they need to work efficiently, remain compliant, and focus on what matters most: delivering exceptional care and support to their communities.

What you’ll be doing

• Provide technical support to new and existing Franchise Owners for approved software 
• Delivering training and coaching for approved software, both online and face to face 
• Supporting new Franchise Owners with their initial software onboarding 
• Provide advice and guidance on system related issues to users and management team members 
• Prepare, update and revise training materials and courses 
• Manage projects and work-streams including training, system upgrades, changes, and system testing 
• Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers 
• Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to 
• From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark. 

What we’re looking for

• Good communication skills and self-confident 
• Manage own workload and diary 
• A problem solver with a positive can-do attitude 
• Technically minded but able to communicate effectively with non-technical users 
• Have excellent attention to detail and be a team player 
• Ability to provide positive leadership on allocated workstreams and projects 
• Knowledge of domiciliary care would be beneficial  
• Ability to remain professional when handling challenging queries and customers 
• Be proficient in using Microsoft Office products 
• Have experience of operational software/systems training or skills development 
• Ability to learn new software and systems quickly  

Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software.   

About Caremark

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally. Our franchisees work at the heart of their communities, delivering personalised care in customers’ homes, from a little extra help with daily life through to more complex care such as Dementia support.

With a reputation for excellence since our inception in 2005, Caremark has grown into one of the UK’s leading providers of home care services.

Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
We’re proud winners of the British Franchise Association HSBC Franchise of the Year and ranked Top 5 in the Elite Franchise Top 100 (2026). Our success is built on strong values, effective systems, and a genuine commitment to supporting our franchise network.

Why join Caremark?

At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:

Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive

You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.

The kind of person who’ll thrive here

• Disciplined and focused, with a high attention to detail
• Confident and proactive, happy to take ownership
• A strong problem solver who looks for better ways of doing things
• Motivated by continuous improvement
• Comfortable working both independently and collaboratively

Interested?

If you enjoy working with data, improving systems, and making a real impact in a purpose-driven organisation, we’d love to hear from you.

Apply now and become a key contributor to our Systems & Data team.