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Caremark Southend & Rochford testimonials


At Caremark Southend & Rochford, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
Thank you so much for your care, kindness and patience.Service user02/11/2018
Let me take this opportunity to bring to your attention the excellent care provided by the Carer who has helped my parents to feel at ease with receiving some help to stay independent.Service user18/06/2018
To everyone at Caremark, just to let you know about the wonderful care you gave VR.
Many Thanks.
Service users daughter06/04/2018
I would like to say a big "Thank you" to all the girl's who looked after mum over the past 12 months. They were always cheerful and did their jobs with great care and understanding.Mum was not always an easy client, but they all had their own way of working with her.Service user's daughter05/04/2018
“Thank you very much for the excellent care and attention shown to .... in his final days at home. All of you really made a difference to his situation and we really couldn’t have coped without you”Service User
“Thank you for the care you have given to my mother. I appreciate your efforts and professionalism'Service User
“Thanks to everyone for looking after my husband, it was very much appreciated. Thanks for everything”Service User
"We are writing to thank you and your staff for all the kindness and support that you gave to my wife and I over the last two and a half years, especially in recent months, leading up to the passing of my dear wife and mother to my three daughters.Nothing ever seemed too much trouble and the carers that cared for my wife were kind,considerate, in fact just what their name suggests 'caring' people. They helped to make the last few years of her life as best as it could be and she was always so grateful for all they did. Please pass on my thanks and appreciation to all concerned."(The S W family)
To,

The staff at Caremark

Thank you very much for remembering me on my birthday by sending a card.

Those that were around me at the time helped to give me a very happy day.

Thank you
B W
Dear Caremark,

On behalf of JB thank you so much for the wonderful care you give him. Please let all those involved know how greatful we all are.

God Bless
L
Thank you to everyone who has been involved in mum's care over the past few months. Without exception everyone who visited was kind, caring and professional, becoming a friend not only to mum, but to me as well.

I must also express my heartfelt gratitude to carers who came to the rescue when I had my recent accident lying in A&E and all I could think of was "what am I going to do about mum? The relief was overwhelming when I was told that the carer would stay with mum until care had been arranged.

Thank you Caremark....

JB & family
Dear Caremark Staff,

I am happy that you remembered my birthday and thankful to all of you who were present during the day to make it a special day.
Service User
To, Managing Staff at "Caremark" Thank you first of all for remembering my birthday.It was a very nice thought. Most of all I would like to say a sincere thank you for the wonderful service you have provided for Tom and myself. It has enabled us to stay at home for a longer time.Not only I have made some good friends and we had some lovely chats at times. Sadly its now time for us to move into a carehome. Thank you all and all the carers who have attended us. With sincere appreciation. Service UserService User
To Caremark, Thank You all so much for your help and care with Charles and also for your cheerfulness. It did help him a lot and also thank you for coming for the church service. Our family appreciated that., With lots of loveES
Dear Caremark Staff, Thank you all for providing a great service to my father . You certainly made his last few months more comfortable and supported me too. Love to you allPD
Just to say thanks for the care I received while I was ill. CSW's practical & sensible care was excellent as was the willingness of the girls who cheered me up on my down days. They are the people I would select to care for me or for any needy relative or friend. I do appreciate all they have done for me. Best wishes for the future of Caremark. P.S. Their (Carers) manners all impeccable.SW
To, Our amazing Care Staff team. Thank you so much for all that you do, we are so very grateful. We do trust you will achieve the fun and happiness you must be looking forward to the Christmas time with your family. Be assured that we look forward to your visits and the chats, as the composer wrote those lovely words "You Raise me up". Thank You. Have a Happy Christmas...Service User
To,

All staff at Caremark,

Thank you for your care and kindness.
JM
To,

Caremark staff

Thank you all for providing a great service to my father.

You certainly made his last few months more comfortable and supported me too.

Love to you all..
PD
Thank you for the care you provide for my parents.Service user
Thank you for helping me when I came out of hospital, I found all your staff helpful and sociable. I will recommend your company in the future.Service User (BJ)
To all the ladies involved in the care of mom and dad, Thankyou so much for everything that you have done for them and I wish we could have moved you all with them. They certainly could'nt have stayed at home as long as they did without you all.

I will be recommending you to everyone.

Thank you again.
J
I am thankful for the amazing support you have shown.

It has been a tremendous help to myself and my family.
Service user
Thank you for father's excellent care from your carer.Service user
I would like to thank your agency for the care you have provided,especially your care support worker who always listened and dealt with small problems swiftly.Mrs AM
A big Thank you and love to all the staff at Caremark (Southend & Rochford) who looked after my mum especially to those who cared for her at end of life. Not only did you look after my mum, you also supported me with hugs and kind words.

Enjoy these sweets in my mum's memory as she had a "sweet tooth" and loved everything sugary.
C
Dear Caremark,

Many Thanks for your excellent care and kindness.
Love from us and our 5 cats.
D & V
Thanks a lot to the entire Caremark (Southend & Rochford) team for the wonderful work you do in keeping my Mom-in law cheerful and happy.L
A Big Thank you to all the staff at Caremark who looked after my mum, especially to those who cared for her (with me) at the end of life. Not only did you look after mum, you also supported me with hugs and kind words.

Enjoy these sweets in my mom's memory as she had a "sweet tooth" and loved everything sugary.

Lots of love
Service user
I have been delighted with the attention and care received from Caremark (Southend & Rochford). Thank you very much.Service User
Thank you so much for the excellent care you provided for my cousin.R
Caremark(Southend & Rochford)'s CSW was here half an hour past her time on Saturday. He was clearly ill so I called paramedics and it turned out he had a severe water infection(again) and they prescribed him antibiotics.

Your CSW gave up her own time to make sure everything was right here and that he was comfortable before she would go. I can not praise her enough in her attitude.
AW (Service user)
My mother-in-law has only been a Monday – Friday client for a few months and was initially very anxious about having “strangers” come in to “look after her”. At the time she was in something of a downward spiral. However, within a matter of weeks, she was won over and looking forward to the carers visiting - wondering where they were at weekends. The carers are kind and understanding, taking their time to explain things and talk to her about her family, especially the great grandchildren. When it comes to practical matters, e.g. preparing meals, they encourage her to make decisions and help in the preparation. This is important as it keeps her interested while helping her to retain a degree of independence and dignity (as much as a stroke will allow). The family is grateful for Caremark’s input and while they know Mum / Nan will never improve they know she is a lot happier due to Caremark’s professional and personal service.Service user
Our regular carer for my husband is always punctual, happy and very caring. She attends my husband's needs twice a week, ie showering. Which helps me out as this could be very stressful as he and I are elderly and he has special needs as he had a stroke 3 years ago, Alzheimers and diabetes.
He has NHS nurses attend for his diabetes and 3 different carers when our regular carer was on holiday and they were equally caring.
Service user
A good service. In general, calls are all at usual times. My wife is treated with compassion and dignity. My wife also has built relationships with her regular carers.Service user
On a personal basis we would like to say how much we appreciate the way Caremark (Southend & Rochford) staff treated Mum and the caring relationship they had with her. She looked on them as friends as well as carers. We obviously did not meet up with them all and can only mention few of them, who we came to know and who demonstrated true ‘care’ and compassion and we know Mum appreciated this.

We must make special mention of the caring and professional way that one of your Care Support worker conducted herself on the Saturday morning, by her actions all the family were able to say their final goodbyes to Mum at the Hospital.
The carer was obviously deeply affected and we hope you can convey to her how much we appreciate what she did.
Me and my sister feels the same way about all the Carers that visited Mum.
Service user
Thank you for all the support that your carers are providing"
"He looked well-presented when we called in this week, his hair was all combed and he did not look dishevel, like he sadly did before you started to care for him"
Feedback from a "Social Worker visit" to a new client
I have been very impressed with the level of care provided by Caremark. I am particularly pleased with the office staff behind the scenes that have worked with me to provide changing levels of care as my father's health has varied over the last few months. I would feel comfortable to recommend Caremark's services based on my experience, to anyone that has struggled with caring for an elderly friend or relative.Service user's son
A special thanks to the lady who came last friday. I was a bit poorly and she stayed well past her allocated time to help me out.Service user
"I would like to take this opportunity to thank the carers who visit mum she finds them all very friendly, and also the office staff and registered Care Manager who have been involved in setting up the care enabling mum to remain at home"A letter of thanks from a family member
I would like to thank the whole team providing care for my mother including the supervisors and administration staff.

One saturday in November 2018 my mother refused to let the carer in to make a meal and I was very reassured how this was dealt with. I was grateful that the carer contacted the Field care supervisor who managed to speak to my mother on the phone to check everything was OK and also contacted me to explain the situation. As I was not available to speak to him at the first attempt I was grateful he persevered to ring again and also left a message.


My mother does sometimes get confused and thinks she is waiting for a family member to take her out and more recently she has thought we are attending a funeral and sometimes that it is the day of her husband's funeral. I am grateful for the time the carers take to sit and chat with mum, from the written comments I feel there is a good understanding of caring for someone living with dementia. I am grateful for all attempts you make to contact me or another family member to make certain of the situation when mum is insistent she does not need a meal that day. I would also like to thank you all for your understanding as it took longer than I would have hoped to replace the broken washing machine.

The field care supervisor mentioned that the care and support review is due and I would like to take this opportunity to thank you all again for all the care you give mum. My sister and I are looking to find the right weekly or monthly activity for Mum so she does get out more and socialises with a group. We are looking into a day centre or a group activity and will contact you when we have some firm plans, to discuss how we might change the care plan to facilitate this. As Christmas is on the horizon I expect the changes will not be needed until the New Year.

It has been a difficult year for our family and I am grateful that with the care provided by Caremark it has been possible for Mum to continue to live in the family home.

Yours Faithfully
A letter from the family member
On behalf of service user, her family and friends, we would like to thank you for providing good support when she needed to go shopping. Please pass on our thanks to your staff who were working with the service user and thank them for their friendliness, dedication and empathy for her situation.Thank you note
To all at Caremark (Southend & Rochford), a really really "Big Thank you".

We would like to say a very big thank you to you all for helping to look after (PB) over the past 18 months, particularly the last few weeks as her health began to really fail. By being there you helped her to remain at home, which was her wish, until the very end when she had to go into hospital. The family really appreciated your professional and caring approach throughout. Once again, many thanks and best wishes.
Family of service user
Thank you for the opportunity.

I would like to thank you and the staff for everything you have all done for me. I really have enjoyed working here and I genuinely am sad to be leaving.

Thank you again for all the opportunity and providing me with the skills that I have learned, these will serve me well in my new career.
Caremark(Southend & Rochford) staff
I would like to say thank you for my care worker who is always so happy and smiling and at all times so caring. It's a joy to see her each week.Many thanks.Service user
Totally new territory for us so we were unsure of what care we could receive for my dad with early dementia. We were guided and helped when the initial assessment took place, and the care started almost immediately. My dad can be stubborn but the carers were patient and soon gained his trust, and he enjoys seeing them twice daily. Any problems were resolved quickly as things cropped up, and we are informed immediately if anything is wrong. A visit diary is kept in the home so we can always see how visits with the carers are going. They help with everything from making his breakfast to helping him into bed at night and they are all very kind and thoughtful with the little things which make his independent living possible. I highly recommend this company, it has made an immense difference to all of us as we are no longer under pressure and feeling stressed, and Dad is happier in a proper routine. Five Stars !Daughter of Service user
Really can't thank the staff enough, we have been trying different options for care for my Mum but we have finally found a team that Mum likes and that give her the care that she needs and deserves.Service user
I would just like to say a very big thank you for looking after D in a kind, and professional way. Its been almost a year when you started care and during this time I only have praises for your carers.

Thank you!!
Service user
I just wanted to say a thanks for everything your team has been doing to help my mum - it’s much appreciated.Service user
Just a note to say thank you for arranging cover for me last week in the evening at such a short notice. Very much appreciated.Family of service user
To all staff at Caremark,

We would like to Thank you for the care my grand mother received, my grand mother and auntie formed bonds with a good few members of staff.

Especially for the carers I can not thank them enough for all the care and support extended for my grandmother and to all our family.

From the bottom of my heart. Thank You.
Best wishes and Kind regards from Family
Dear Caremark,

Thank you all for a great year, working here. I will miss you all.! I would have never have been able to study the course I wanted without the opportunities you have given and I look forward to coming back over the holidays.

Love.
Care and Support Worker
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