Our Mark of Excellence Care
We believe that care matters and we are committed to providing the highest quality home care so that our clients can remain in their own homes.
What makes our home care services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.
We pride ourselves on making a difference every day and understand that choosing a care company is a big decision. So, we want to share our approach and some of the things we are most proud of at Caremark (Harrogate)
Our clients receive the care the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan. We do not plan for people; we plan with them.
We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide, and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved one’s peace of mind, which is why all care notes, daily records and communication are kept via the most up to date technology that alerts us to any potential issues in real time so that we can respond immediately and always keep nominated family members in the loop. Family members can use the technology themselves no matter the time of day or where they are in the world.
Our Care and Support Workers…
Our Care and Support Workers want more than a job. They want to make a difference in the lives of those in their care. And to ensure only the best Care and Support Workers join us, we have a rigorous selection process that includes personal interviews, competency testing, reference checks and we also check two DBS barred lists before the Care and Support Workers engage in ‘regulated activity’ with children and/or vulnerable adults.
Once a Care and Support Worker meets our strict criteria, it’s just the beginning. Each goes through a training and induction process that guides them through our values and standards; going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall Care and Support Workers, as well as to deal with very specific situations.
Our office team…
Behind the scenes we understand it is central that our clients, their families and our staff receive the very best support and expertise from the Caremark (Harrogate) team. Therefore, our Managers, Field Care Supervisors and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field.
They know all their clients’ circumstances and keep their fingers on the pulse of their changes in need. They work in partnership with the client, their loved ones and any other healthcare professionals to provide consistent, all-round support.
Care and Support Workers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.
- Our clients receive the full time that they pay for, as we travel in our own time, not yours.
This allows us the time to listen to our clients and get to know them well, to complete tasks properly and to observe any changes in their health or well-being and respond accordingly.
- Visits should never be rushed – our preferred minimum visit time is half-hour we do not deliver 15-minute visits.
We don’t believe it’s possible to deliver quality care in a 15-minute visit, so we don’t offer them.
- Care and Support Workers are carefully matched and introduced before they begin delivering care.
We believe in knowing who will be coming into your home so no strangers appearing unannounced with us.
- We are quick to respond, attentive in our duty of care and always aim to raise a smile.
Help is always just a phone call away, 24/7, with support staff able to respond to your needs at short notice.
Why Choose us?
We offer a variety of Care Services to children, young adults and seniors with both physical and learning disabilities. Our services are customised to every individual through a Personal Care Plan and are provided by highly trained Care and Support Workers who are the best in the business.
For more information please call us on 01423 521289 or email us directly Harrogate@caremark.co.uk
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