Meet The Islington and The City Team

Francisca Charles-Nelson

Managing Director & Franchise Owner

My name is Francisca Charles-Nelson, and I am the Managing Director and Franchise Owner of Caremark Islington & City, providing strategic leadership to ensure safe, effective, caring, responsive, and well-led domiciliary care services.

My journey into care is shaped by lived experience and professional development. After raising my family, I completed a First-Class Honours LLB at Middlesex University, gaining a strong foundation in regulation, governance, safeguarding, and accountability. I remain actively involved in pro bono work and continue to give back to the community at a Legal Advice Centre in North London, supporting individuals and families to access ethical legal advice.

My background includes senior roles in local government and managing my own facilities company, strengthening my skills in compliance, quality assurance, staff leadership, and service improvement.

Caring for my parents during illness and recovery reinforced the importance of dignified, person-centred care and led to my long-term commitment to the care sector.

At Caremark Islington & City, I work closely with the Registered Care Manager to maintain robust systems, drive continuous improvement, and achieve positive outcomes, enabling people to live safely, independently, and with dignity in their own homes.

Zoe Sparkes

Registered Care Manager

Having worked in a variety of roles previously I didn’t feel fulfilled. I wasn’t happy and I didn’t feel like I was achieving anything. One day whilst visiting my grandmother in her care home I had a thought that maybe I could be a carer and look after someone else’s grandparent. I visited a few more times and the more I visited the more It was something I wanted to do.

I eventually applied to become a support worker for a domiciliary company where I received my care certificate and went on to help many people remain independent living in their own homes.

This was a job that fulfilled me, it made me happy, I woke up each day looking forward to going to work and felt very privileged to have met so many wonderful people. I then went on to be a senior support worker and eventually a care coordinator. I was a care coordinator for about a year before I became a live in care supervisor.

As a live in supervisor, I over saw 52 live in clients and more than 60 live in support workers before lock down. I am so excited for my next chapter here at Caremark Islington and City as the care manager. I look forward to working with new people and helping the people in Islington & City live a more fulfilling life, remaining independent and living at home.

Akina Jacobs

Intern

Akina Jacobs is an intern at Caremark Islington & City, supporting the team across a range of administrative, communications, and operational tasks. Her role includes assisting with social media updates, supporting basic accounting and record-keeping activities, and helping with day-to-day office functions.

With a keen willingness to learn and a proactive approach, Akina contributes to the smooth running of the office while developing practical skills in care sector operations, communications, and business administration. She supports Caremark’s commitment to professionalism, accuracy, and high standards of care.