Frequently Asked Questions
Choosing a home care provider for yourself or a loved one is never easy. We have compiled a list of questions we are frequently asked that might allow you to make a more informed decision.
Caremark Liverpool seems like a good choice, what are the next steps?
Getting started is much easier than you think! Contact one of our friendly team today by calling us on 0151 345 0520 or completing the contact form located below and we will do the rest.
You can get started in 4 easy steps. Click here to find out more.
How much does care at home cost with Caremark Liverpool?
We charge an hourly rate for our services. Please click here to find out more.
FAQs
At Caremark Liverpool our care assistants use an app on their phone which records all this information. They are required to sign in and out of each visit, this records precisely how long was spent on the call. The app also requires them to complete visit notes and tasks before they are allowed to sign out. The visit notes allow the care assistants to summarise the visit whilst the tasks are a checklist that staff need to tick off as they complete such as medication, personal care, preparing food etc.
The app is then regularly audited by our management team to ensure delivery of high quality care.
At Caremark Liverpool all our staff must go through our rigorous recruitment and vetting procedure. In line with CQC requirements to ensure that all our staff are ‘fit and proper’ persons we;
• Conduct enhanced DBS checks
• Verify qualifications and registrations
• Conduct reference checks
• Verify employment history
• Conduct identity checks
We recognise the importance of building a relationship, trust and a strong rapport with your care team. Our goal is to foster a long-term relationship to ensure a consistent and successful home care experience.
At Caremark Liverpool we will carefully match you with a team of care assistants depending on the amount of care required. This approach ensures that you see the same familiar faces every day, fostering a sense of continuity and comfort.
Additionally, we implement ‘introductory visits’ to facilitate a smooth transition when new staff member joins the team. During these visits, a familiar face from your existing care team will introduce the new staff member, helping to establish a connection and maintain the continuity of care.
We send you a bill every 2 weeks. You can choose to pay via a bank transfer or we can set up a Direct Debit so you don’t have to worry about making payments.
Yes, we accept council funded clients / Direct Payments. Speak to one of our team to discuss how we can help you set this up.
Yes, in simple terms you can make changes to your package of care once it has started. We recognise that situations can change rapidly in care, so we strive to be as flexible as possible to accommodate your changing needs.
For more significant adjustments, our management team are happy to come out to conduct a thorough review of your care needs and make the necessary changes to your care plan. Our goal is to ensure that your care plan remains tailored to your evolving needs. It’s important to note that any modifications are subject to the availability of our care assistants and the existing rota.
While we hope you choose to continue with our services, we understand that circumstances may change, and at Caremark Liverpool you are not bound by a long-term contract. You have the flexibility to give notice if needed.