Barking & Dagenham Customer Reviews

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It has been over 3 months since Nadia started caring for me – a role which she has done with a happy, helpful and friendly contact. I am very happy and grateful with her friendly support and I hope it will continue.

I thank all concerned with my welfare and I am pleased with the way things have improved in my life over the past three months.

Edward Porter

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The care assistants were very professional and did a very good handover, I was very pleased with Caremark Barking and Dagenham’s service.

Mr O’Neill

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Just a note to say that we are very pleased with the service we receive from Caremark. The care assistant who visits us is conscientious and helpful and we would have no hesitation in recommending her to anyone else without reservation.

D. Smithers

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“I’d like to thank the whole team at Caremark on behalf of my family, especially my nan Choi Cheung.

My nan has always been a very independent and strong lady. Even after 2 previous falls with near death experience she has always declined using carers on a long term basis due to pride and communication problems. Choi doesn’t speak any English and has only 20% vision in one eye due to cataracts. Her pride is also her strength and weakness at the same time which prevented her from using carers previously as she doesn’t want to feel useless. However, since April 2023 her health severely detoriated due to a little fall causing multiple bone fracture down her spine and eventually being diagnosed with a lung mass at queen’s hospital.

Caremark first came in when nan was discharged in May 2023 and to be honest myself personally I didn’t like the idea of using carers in case my nan was not looked after properly to the standards that the family would provide. However, when nan was hallucinating and causing harm to herself and having another near death experience the family created a rota to be there 24/7. I couldn’t stress how tired and mentally unstable the family was. It was NK who noticed what the family was doing and provided information on more care available for nan.

Since Caremark has been in place nan hasn’t had a single fall, she hasn’t been overdosing herself with medication. The carers have been brilliant and the bond that they have built not just with Choi but the whole family is remarkable. We are all so thankful to them and they are a true god send. The carers really go out of their way to understand Choi’s needs and our needs. Choi is like living a new life, although housebound she is living the best end of life care possible. First it was a service provided but now become a bond, we actually treat the carers as family and they too treat us like family too.

All I can say is thankfully Queen’s referred us to Caremark otherwise life would not be so positive and bright right now and Choi would probably not be with us right now and to have lived long enough to see her youngest grandson wed.”

Kind Regards,

Wendy

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We have been using Caremark for the last six months for my wife. We are extremely happy with all the care assistants and have found them to be professional and respectful. We also have found them to be caring, committed, kind and considerate and always ready to go the extra mile.

Nicholas Levin

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The family would like to thank Caremark Barking and Dagenham for the care and support our mum is receiving. The care assistants are kind, caring, supportive, very patient and good with our mother.

Thank you so much!

Jim

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I would like to write in praise of the care that my Dad is receiving from Caremark Barking and Dagenham. The care assistants are dedicated, caring, friendly and professional. Matthew organises his team very well and I am grateful for his out of hours phone calls checking up on my Dad.

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The family wanted to thank Caremark Barking and Dagenham for the level of care and support my father received during his short illness. From the first day that you visited him you were able to assess and understand the level of care that would be needed, and you continued to visit us to see how everything was going and if we were all happy with the care and checking if there was anything else we felt we needed.

We would also like to send our special thanks to Ola & Klaudia who were so professional and who became almost like family to us during this difficult time. They were kind and efficient in tending to my father, even though he wasn’t always co-operative due to the cancer on his brain.

They were always punctual and showed a depth of understanding of his illness and to us. Please let them know how truly appreciative we were and if we could have hugged them, we would have!

God bless you all – you are angels

Paula Barry

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I much appreciate that all who provided care to my wife are kind, caring and very professional at all times! Thank you!

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Having a disabled wife, I was finding it increasingly difficult to cope with running the home as well as looking after her. The Caremark lady who does the heavy laundry and more recently more cleaning as well, has taken a great burden off my shoulders. Thank you Caremark Barking & Dagenham for your help and for the efficient and cheerful care assistant.

David Smithers

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I write to thank Caremark Barking and Dagenham for the level of care support my husband is receiving. The carers are professional, friendly, dedicated and caring. They were kind and efficient in tending to my husband and always ready to do extra work for my husband’s care.

I am grateful for the care manager out of hours phone calls checking up on my husband.

Pamela

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Caremark Barking and Dagenham have been looking after my wife for the past eighteen months and in this time we have been happy with the level of care and are very grateful to the team.

The carers are professional, friendly, dedicated and caring and ready to go to the extra mile!

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The six beautiful, caring, kind angels, who cared for our dear dad & husband. Thank you so much for your support you made the time John had left bearable for us. He loved you all!

Special thanks to Danielle who was there everyday with us when he passed away.

You will all be in our thoughts forever.

Best wishes the family.

Family of John

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To Caremark Barking & Dagenham Carers,

Thank you so much for the kind, gentle and caring manner in which you looked after my mum during her last weeks and days at home with us.

It was a pleasure to meet you and welcome you into our home everyday. Bertie will definitely miss your daily visits as will all of us.

We all wish you the very best.

Bertie & Rosie

Barking & Dagenham Customer Reviews

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