Meet The Richmond and Twickenham Team

Shipra Mehta

Registered Care Manager

Shipra’s experience ranges from teaching, insurance and has recently been working for NHS 111 emergency and urgent care services.

The lack of professional healthcare has become a growing concern in the U.K and has put our elderly adults at risk. Having ageing parents with growing need for care, has inspired and motivated her to do her bit for the society we live in.

Hence, Shipra and her closest friend Swati Bagwe decided to set aside their jobs and tie up with a very reliable and professional Caremark franchise. Through their professional and personal experience of the care system, they believe that the quality offered by Caremark Hounslow and Chiswick would set them apart from all other providers. They want to give those people the opportunity to spend time as a family member and not just as a carer.

“By looking after our customers like members of our own family, we allow their family members to enjoy time with their loved one whilst we take the pressure and demands of caring away from them if they so choose. By placing their trust in us, customers and their loved ones can have the confidence to enjoy a more independent lifestyle in the comfort of their own home.”

Shipra is passionate about quality and ensuring that the individuals that she supports receive the best possible service. She believes that we have a long-term commitment to providing personalised support which is meaningful to individuals, enabling them the opportunities to achieve the quality of life that they deserve”.

Swati Bagwe

Managing Director

Swati has a degree in clinical engineering and has been working as an underwriter for medical insurance. She has had a first-hand experience caring for my ageing father. His constant struggle to remember things and communicating with people has been a worry to both her and her family. Hence Swati and her long-term friend, Shipra Mehta, decided to do something for others suffering with a similar condition. They have taken franchise to deliver a professional, friendly and caring service to suit everyone’s needs. Since visions and goals are the same, they put in their honest efforts in bringing about a change in people’s lives. Swati and Shipra look forward to be at your service whenever you need them.

“Myself and my team are passionate about ensuring people have choice and control over their lives and delivering high quality care and support. We are committed to supporting our service users to continue to live fulfilled lives with dignity and independence and to be participating members of their own communities”.

Sarah Bridgeman

Registered Care Manager

Sarah has worked in health and social for over 30 years. Starting as a care assistant then progressing to management whilst achieving her level 5 in leadership and management.

Sarah has worked for a training centre and understands the importance of training to give staff the right tools to provide an exceptional service.

Sarah has a true passion for providing a high standard of care, promoting independence, dignity and quality of life with compassion. The individuals best interests are at the heart of service she provides.

Amit Mehta

Business Development Manager

Amit brings a varied career background to Caremark , having worked across retail, the airport sector, and as a driving instructor before moving into care. Across every one of these roles, one thing has stayed constant: putting the customer first. Whether helping a traveller through a stressful journey, guiding a nervous learner driver, or assisting a shopper find exactly what they needed, Amit has always focused on listening, understanding people’s needs, and going the extra mile to get things right for them.

For the past 10 years, Amit has been at the heart of growing Caremark’s presence across Richmond and Hounslow. He has played a key role in developing both branches, building them into trusted local care providers that families can rely on. This has meant not only growing the size and reach of the teams, but also making sure the quality and consistency of care has kept pace with that growth.

A big part of this growth has come through building strong relationships with partners across the local area – including local authorities, healthcare professionals, community groups, referral partners, working closely with them to make sure clients are connected with the right support at the right time, and that Caremark continues to grow sustainably within the community.

That same customer-first mindset from his earlier career carries through into everything Amit does in care today: making sure clients, families, and care staff all feel listened to, valued, and well supported.

Amisha

Senior Care Worker

Amisha began her career in care in 2021 and quickly developed a passion for supporting people to live fulfilling, independent lives. In November 2022, she progressed to the role of Senior Support Worker, where she has the opportunity to support both the individuals we care for and the wider team, offering guidance, encouragement, and hands-on help whenever it’s needed.

In 2025, Amisha completed her Level 4 Diploma in Health and Social Care, which broadened her knowledge and strengthened her commitment to delivering high-quality, person-centred care. She believes that every individual deserves to be treated with dignity, respect, and compassion, and she strives to make a positive difference through the support she provides each day.

One of the most rewarding aspects of Amisha’s role is building meaningful relationships with the people she supports and their families. She takes pride in creating a warm, safe, and supportive environment where individuals feel valued, empowered, and encouraged to achieve their goals – and she’s always ready to lend an ear, share advice, or simply offer reassurance to colleagues and clients alike.

Amisha is proud to be part of a team that is dedicated to making a positive impact on people’s lives and delivering the highest standards of care, and she’s looking forward to continuing to grow and develop within Caremark.

Sally Rayner

Field Care Supervisor

Sally Rayner joined us in 2015 as a Care & Support Worker where she quickly excelled with the Care Certificate completed along with first hand field experience. Sally soon worked her way up to a Senior Carer and due to Sally’s excellent understanding and commitment to quality care for our customers, we quickly recognised her potential, promoting Sally to the role of Field Care Supervisor

Kelly Flack

Field Care Supervisor

Kelly joined us as a Care & support worker in 2021. She has progressed to the role of Field Care Supervisor. Kelly consistently goes above and beyond for everyone she encounters. She is hardworking and continually seeks ways to improve her clients’ daily lives, offering innovative solutions and unwavering support.

Laiba Mayers

Field Care Supervisor

As a dedicated and accomplished Field Care Supervisor with Caremark, Laiba brings a strong foundation in healthcare and leadership to her role.

With a Bachelor’s degree in Biotechnology and a Master’s degree in Healthcare Leadership

Management, she has developed a unique blend of scientific knowledge and management expertise.

Building on her experience as a Healthcare Assistant with Caremark since October 2024, Laiba has demonstrated exceptional leadership skills, earning her promotion to Field Care Supervisor. Her diverse background includes roles such as Management at Reliance Lobo Staffing Solutions Pvt Ltd, Specialist Advisor at JP Morgan Chase & Co (India), Senior Crop Analyst at Intello Labs Private Limited, and Medical Coder at Gebbs Healthcare Solutions India.

Beyond her professional achievements, Laiba is a talented singer and Guinness World Record holder for the largest cenematic band in the world. She was also the 1st runner-up at India’s Got Talent Season 8 and has received numerous awards for her singing career. With her impressive educational background, diverse experience, and passion for healthcare, Laiba is committed to delivering exceptional care and leadership to her clients and team.

Sandra Linton

Field Care Supervisor

I am a results‑driven Field Supervisor with a strong academic foundation in Human Resource Management and hands‑on experience leading teams, coordinating field operations, and ensuring high‑quality service delivery. Skilled in supervising diverse staff, resolving workplace challenges, and maintaining compliance with organizational policies and safety standards. Known for fostering positive team culture, optimizing workflow efficiency, and bridging the gap between field operations and organisations best practices and procedures.

Team leadership and performance management. Training, coaching, and staff development. Conflict resolution and employee relations. Scheduling, task allocation, and field logistics. Compliance, safety oversight, and quality assurance. Communication between field teams and management.  Data reporting, documentation, and operational improvement

Combines practical field experience with the organisation knowledge to create productive, motivated, and well‑supported teams while ensuring organizational goals are consistently met.

Shruti Sharma

Field Care Supervisor

Shruti holds a Master’s degree in Healthcare Management and a Bachelor’s degree in Science, bringing strong leadership, communication, and organisational skills to her role as a Field Care Supervisor.

She has experience working as a Support Worker, supporting individuals with mental health conditions and learning disabilities, along with experience as an SEN educator and instructor. These roles have strengthened her passion for delivering compassionate, person-centred care and building positive relationships with clients and colleagues.

She is confident, approachable, and passionate about promoting dignity, independence, and high-quality support for every individual she works with.

Alongside her professional experience, she has demonstrated strong leadership skills as the President of her college Science Club and has achieved various state-level awards in presentations and sports, reflecting her dedication, teamwork, and determination in all aspects of life.

Merlyn Ferrao

Care Co-ordinator

Merlyn started with us as a care coordinator in December 2021 and bringing years of experience from being a Personal Assistant for 15 years in Construction to moving into Banking with the Bank of America and JP Morgan Chase for 13 years altogether worked in different line of business like Mortgage, Credit Card to Auto, Customer service being her forte she enjoys every bit of her work.

Nakul Navet

Care Coordinator

Nakul is a Care Coordinator at Caremark Richmond upon Thames, where he plays a key role in making sure our clients receive the right care, from the right carer, at the right time.

Nakul particularly enjoys rota planning, and takes pride in building schedules that give clients consistency and familiar faces, while making sure our care team has fair, well-balanced shifts. He’s known for staying calm under pressure and finding solutions quickly when last-minute changes come up.

Outside of his day-to-day coordination work, Nakul is ambitious about building a long-term career in the care sector. He is keen to develop his skills further and take on more responsibility, with the goal of progressing into Management role in the future.

Yogesh Kumar

Care Coordinator

As a Care Coordinator with Caremark Richmond upon Thames, Yogesh helps connect our clients with the carers best suited to their needs, day in and day out.

He has a real knack for organising rotas – juggling availability, travel times and client preferences to put together schedules that work for everyone. Yogesh enjoys the problem-solving side of the job, and is always ready to step in and rearrange things smoothly when a shift needs covering at short notice.

Yogesh has set his sights on a long-term future in care. He’s keen to keep building his experience and knowledge, with an eye on moving into FCS down the line.

Ruby Choudhary

Care Coordinator

Ruby joined the team as a Care Coordinator in November 2025 and is passionate about supporting individuals to access the care and services they need. Her role involves working closely with clients, families, and healthcare professionals to ensure care is well-coordinated, person-centred, and tailored to each individual’s unique needs.

With a background in Psychology, Ruby brings a deeper understanding of human behaviour, communication, and emotional wellbeing to her role. This helps her build positive relationships, listen with empathy, and support people through what can often be challenging circumstances.

Ruby is committed to providing compassionate, professional support and helping individuals feel heard, valued, and confident in their care journey. She believes that effective care coordination starts with understanding the person behind the care needs and working together to achieve the best possible outcomes.

Shalini Allagain

Quality Assessor

Since joining Caremark Richmond and Hounslow in 2018, Shalini has consistently demonstrated exceptional qualities as a carer. With a natural ability to connect with and support individuals, she has excelled in providing care to those with complex needs, earning the trust and admiration of clients and colleagues alike.

Shalini’s dedication, expertise, and passion for helping others have propelled her career forward, and she now takes on the role of Quality Assessor with Caremark Richmond and Hounslow. In this position, she continues her commitment to making a meaningful difference in people’s lives, ensuring the highest standards of care are delivered to those who need it most.

Shalini is delighted to embrace this new chapter, combining her extensive experience with her deep sense of compassion to enhance the lives of the individuals and families she serves.