Meet The Richmond and Twickenham Team

Shipra Mehta

Registered Care Manager

Shipra’s experience ranges from teaching, insurance and has recently been working for NHS 111 emergency and urgent care services.

The lack of professional healthcare has become a growing concern in the U.K and has put our elderly adults at risk. Having ageing parents with growing need for care, has inspired and motivated her to do her bit for the society we live in.

Hence, Shipra and her closest friend Swati Bagwe decided to set aside their jobs and tie up with a very reliable and professional Caremark franchise. Through their professional and personal experience of the care system, they believe that the quality offered by Caremark Hounslow and Chiswick would set them apart from all other providers. They want to give those people the opportunity to spend time as a family member and not just as a carer.

“By looking after our customers like members of our own family, we allow their family members to enjoy time with their loved one whilst we take the pressure and demands of caring away from them if they so choose. By placing their trust in us, customers and their loved ones can have the confidence to enjoy a more independent lifestyle in the comfort of their own home.”

Shipra is passionate about quality and ensuring that the individuals that she supports receive the best possible service. She believes that we have a long-term commitment to providing personalised support which is meaningful to individuals, enabling them the opportunities to achieve the quality of life that they deserve”.

Swati Bagwe

Managing Director

Swati has a degree in clinical engineering and has been working as an underwriter for medical insurance. She has had a first-hand experience caring for my ageing father. His constant struggle to remember things and communicating with people has been a worry to both her and her family. Hence Swati and her long-term friend, Shipra Mehta, decided to do something for others suffering with a similar condition. They have taken franchise to deliver a professional, friendly and caring service to suit everyone’s needs. Since visions and goals are the same, they put in their honest efforts in bringing about a change in people’s lives. Swati and Shipra look forward to be at your service whenever you need them.

“Myself and my team are passionate about ensuring people have choice and control over their lives and delivering high quality care and support. We are committed to supporting our service users to continue to live fulfilled lives with dignity and independence and to be participating members of their own communities”.

Sarah Bridgeman

Care Manager

Sarah has worked in health and social for over 30 years. Starting as a care assistant then progressing to management whilst achieving her level 5 in leadership and management.

Sarah has worked for a training centre and understands the importance of training to give staff the right tools to provide an exceptional service.

Sarah has a true passion for providing a high standard of care, promoting independence, dignity and quality of life with compassion. The individuals best interests are at the heart of service she provides.

Sally Rayner

Field Care Supervisor

Sally Rayner joined us in 2015 as a Care & Support Worker where she quickly excelled with the Care Certificate completed along with first hand field experience. Sally soon worked her way up to a Senior Carer and due to Sally’s excellent understanding and commitment to quality care for our customers, we quickly recognised her potential, promoting Sally to the role of Field Care Supervisor

Kelly Flack

Field Care Supervisor

Kelly joined us as a Care & support worker in 2021. She has progressed to the role of Field Care Supervisor. Kelly consistently goes above and beyond for everyone she encounters. She is hardworking and continually seeks ways to improve her clients’ daily lives, offering innovative solutions and unwavering support.

Laiba Mayers

Field Care Supervisor

As a dedicated and accomplished Field Care Supervisor with Caremark, Laiba brings a strong foundation in healthcare and leadership to her role.

With a Bachelor’s degree in Biotechnology and a Master’s degree in Healthcare Leadership

Management, she has developed a unique blend of scientific knowledge and management expertise.

Building on her experience as a Healthcare Assistant with Caremark since October 2024, Laiba has demonstrated exceptional leadership skills, earning her promotion to Field Care Supervisor. Her diverse background includes roles such as Management at Reliance Lobo Staffing Solutions Pvt Ltd, Specialist Advisor at JP Morgan Chase & Co (India), Senior Crop Analyst at Intello Labs Private Limited, and Medical Coder at Gebbs Healthcare Solutions India.

Beyond her professional achievements, Laiba is a talented singer and Guinness World Record holder for the largest cenematic band in the world. She was also the 1st runner-up at India’s Got Talent Season 8 and has received numerous awards for her singing career. With her impressive educational background, diverse experience, and passion for healthcare, Laiba is committed to delivering exceptional care and leadership to her clients and team.

Merlyn Ferrao

Care Co-ordinator

Merlyn started with us as a care coordinator in December 2021 and bringing years of experience from being a Personal Assistant for 15 years in Construction to moving into Banking with the Bank of America and JP Morgan Chase for 13 years altogether worked in different line of business like Mortgage, Credit Card to Auto, Customer service being her forte she enjoys every bit of her work.

Shalini Allagain

Quality Assessor

Since joining Caremark Richmond and Hounslow in 2018, Shalini has consistently demonstrated exceptional qualities as a carer. With a natural ability to connect with and support individuals, she has excelled in providing care to those with complex needs, earning the trust and admiration of clients and colleagues alike.

Shalini’s dedication, expertise, and passion for helping others have propelled her career forward, and she now takes on the role of Quality Assessor with Caremark Richmond and Hounslow. In this position, she continues her commitment to making a meaningful difference in people’s lives, ensuring the highest standards of care are delivered to those who need it most.

Shalini is delighted to embrace this new chapter, combining her extensive experience with her deep sense of compassion to enhance the lives of the individuals and families she serves.