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Caremark Spelthorne and Runnymede testimonials

At Caremark Spelthorne and Runnymede, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
Thank you for your kind words which mean so much to us at this time.

I would like to thank all the carers who attended to mum during the time of palliative care for the excellent attention they gave her.
They each chatted to mum and made her laugh and joke which in turn made her not focus so much on the health problems she had.

The carers were very gentle and patient when attending to personal care. They guided mum through each step and gave her time to follow through guidance so that she would feel safe and secure.

Once again, many thanks from the family for the care and support you showed us all during this very difficult time

V daughter of a Client
"I.K is so happy with the carers you send in - a particular favourite is.B.C ! Thank you for all you do for her - It makes all the difference! "H.P Family of client13/09/2019
Thanks for the excellent care your team provide for Auntie I.K . When I popped in unexpectedly a couple of weeks ago I was thrilled to see how well cared for and happy she looked. I was amazed how clean, organised and well-stocked her fridge and kitchen looked rather than the health hazard/biological war zone it used be. You are worth your (collective) weight in gold.

Many thanks to all of you.
A.D Niece of the Client29/08/2019
I am very happy with your service. Your carers work very hard but are always cheerful and pleasant. I am very happy to continue with B.C on xxxxx and M.P on xxxx. There is nothing I would like to change they are always willing to finish a last job before they leave.B.H13/06/2019
Your people do a great job in incredibly difficult circumstances - especially in this case - and we are very, very grateful.M.S30/05/2019
Just to confirm we would like to continue the care service with you. Dad thought S.Lwas kind and C.K was great on xxxx, very chatty which he liked and the level of care and kindness has been much improved.J.H21/05/2019
My 96 year old Mother had carers for the last twelve months of her life which enabled her to remain in her own home. She was a very independent lady and was very reluctant to have carers but came to rely on them more and more. They were always very professional and efficient but more importantly they treated her with kindness and patience. My sister and and I will always be grateful for their care.D M05/05/2018
Carers very good and reliable. Nothing too much trouble. My mother always felt safe in their care. I could always get hold of someone if I needed to.R C04/05/2018
It's reassuring that Caremark look after our 95-year old Auntie, whilst she is reasonably active and self-sufficient, she can be a bit forgetful and relishes the regular relationship she has developed with her carers.A D22/07/2017
Caremark (Spelthorne & Runnymede) have been looking after my mother since November last year and I can honestly say that at the age of 92 she looks better now that she did a year ago. She is looked after by a team of carers who understand the word care. They are absolutely brilliant from the senior management right the way to the carers in the field.
They are all prepared to go the extra mile and nothing is to much trouble.
Thank you guys, all and every one of you.
A poem about our carers from a client:

The Caremark Carers dressed in blue
Make their way to visit you
Once inside they ask your needs
And in a flash their work proceeds
A household chore or a cup of tea
or even a plaster for a painful knee
Au D.23/02/2017
We find the service that you provide very good. The carers are excellent, professional and friendly. They have made my mother's recovery quicker than what it would have been and we are very grateful.L.L15/12/2016
Caremark has been outstanding in their care of my partner's father. The Carers are friendly and helpful, and as we live some distance away, it gives us peace of mind to know they are looking after him every day. When necessary they go beyond the scope of their usual visits, dealing with any medical situation calmly and responsibly. For example, when he had a blockage in his suprapubic catheter, the Carers phoned the NHS more than once and each time was promised that the District Nurse or GP would visit. This did not happen and time went into a 2nd then 3rd day, so the Care Supervisor stepped in and, mindful of the discomfort and risk of infection, phoned the hospital then took him in to the Urology department herself for treatment. This was very much appreciated, and we feel we can rely on Caremark to take good care of him, with the Managing Director keeping us informed of any problems and resolutions.L.B01/01/2016
Having been discharged from hospital and being unable to walk and care for myself at home. I live alone in a one bedroomed flat. I was unaware of such services existing. I have been supported by Caremark for the past two months, and I do not know how I would have coped without them. I find the service of a high quality and professional standard. I look forward to continuing long term support and care with this company.Mr. E.D15/10/2015
Professional efficient, reliable trust worthy, knowledgeable and caring. All care work is carried out in a friendly, relaxed manner and always with a smile and pleasant chat. Any slight problems e.g client unable to walk etc all overcome and efficiently dealt with. Also have complete trust in them looking after my mother being in our home good team work. Carers/management show concern for clients at all times not just during their work time table. Always keep us informed e.g changes in staff (rare) "changover" !! Do a thorough job and don't miss bits out e.g like not washing feet!!. I would say the whole team puts in 101% with everything they do. They go that extra mile.M B.13/08/2015
Thank you very much to all at Caremark for the care provided to my 87 yr old mother.
I was very impressed from the very beginning starting with the comprehensive assessment to make sure the correct care package was in place.

My mother was struggling both physically and mentally for a number of months, making mistakes with her medication and generally struggling with day to day living.

We were thinking that the time had come to finding a care home for her which she didn't really want.
It was very difficult for her and the family to provide for her needs and was an extremely stressful time for all concerned.

Since Caremark have been providing additional help by spending an hour in the morning and an hour in the evening with her she has bounced back to being mum again.
The improvement in her mental state and has been fantastic and she has now regained a very good quality of life.
My mum really enjoys and looks forward to the Caremak visits and the trips out with her carer.
It has proven to be invaluable to my mum and her family and can only repeat that her life has improved no end.
Mr. D14/04/2015
I would also like to say I know how much R.B. appreciated your visits and how much was able to be done for him in such a short space of time, I’m sure it even surprised him how much of a difference the care visits made to his world. It is your hard work and the hard work of the team, K.S, C.K, M.P S.L and all at CareMark that helped enable him to be granted his wish to remain in his home and familiar surroundings for the remainder of his days.
We are all very grateful to you for helping achieve this, for him and for the family .
G.H Family member of a client who recently passed away08/12/1999
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