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Caremark Solihull testimonials


At Caremark Solihull, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
Mr B called to say how happy he was with the care he is receiving with caremark, Mr B has had a few care companies who have been unable to meet his needs regarding times and quality of care. Mr B explained that he wanted to phone to personally thank everyone from the care staff to the office for being so helpful and making a big difference in his day to day life.Client26/10/2018
"Dear My carer,
I wanted to write to say a big thank you for your wonderful help last night – your timely intervention in calling the emergency services and providing CPR was deeply appreciated by all of the family.
Your actions were absolutely exemplary and you are a true credit to Caremark.
With all best wishes for the future.
Kind Regards
Mr and Mrs R"
30/11/2017
I would like to thank you from myself and my mom for the care she received. We couldnt have wished for better carers,they all go above and beyond for mom. A big thankyou to miss s.k who has been very good ,we are really happy that we didnt have to go to a different company as we have been provided with outstanding careclients son n.m09/08/2017
Caremark,
As you are aware Mrs W is currently in respite care.
For approximately 18 months Mrs W has received excellent care, and often in difficult circumstances your staff have shown genuine concern for her welfare.
This will always be appreciated.
Generally, Caremark is easy to deal with, office based staff are easily contacted, polite and efficient, with emails being promptly dealt with.
Thanks to everyone concerned.
Mr O'Donovan01/11/2016
Thank you Caremark Solihull.
Our 90 year old mother fell and broke her hip and whilst in hospital made it clear to my sister and i that she wanted to return home when she was discharged. With the help of Caremark Solihull this was made possible.

A package of care was tailored to meet Mum's needs and Mom came home a little apprehensive about having strangers in her house. The first visit with a hello and lovely smile from Tanzila very quickly put mom at ease. Mom has a regular team of carers and that works really well for her. They care for her with kindness and understanding dealing calmly with the unexpected whilst remaining flexible and responsive. The package is regularly reviewed and amended to suit moms changing needs as and when needed.
Communication with the Company at all levels is excellent.
N.Birch27/10/2016
Good afternoon, I wanted to send a compliment in respect of one of the carers at the agency - Mrs T - who was the regular carer for Mrs M, to whom i was allocated to as as her social worker.
During the time that i worked with Mrs M, i have always found Mrs T to provide an excellent level of care. She presented as a very dedicated carer who would go the extra mile to support her in what were at the times quite difficult or unpleasant circumstances. Mrs T has developed a fantastic rapport with Mrs M where others found it difficult and her resilience led to a great working relationship that went a long way to improving the quality of life for Mrs M until she moved into residential care. Mrs T was also incredibly in the planning process for this move and i feel she was part and parcel of this being a success on the day.
I hope that you pass this positive feedback on to Mrs T and give her my thanks for all the hard work that she did as it needs to be recognized and her example noted.
Social Worker29/07/2016
To whom it may concern,
I am writing to nominate Kelley for carer of the month award. Kelley has been a carer for my mother Mrs C for around two months and has been a real delight on every visit. Despite the language barrier, she has managed to build a wonderful relationship with my mother, whom is always laughing and giggling when Kelley is present. She is an extremely dedicated and friendly carer and i hope she can be rewarded for her wonderful efforts.

With best regards,
M.C
Mr.M.C24/06/2016
I would like to thank the Caremark agency for the way they dealt with my father when he had a fall last night. The male carer was brilliant and also the lady on the switchboard at the office who acted as go-between. We really appreciate the excellent care dad is receiving from the carer. Many thanks to you all.M.M06/06/2016
Caremark,
During a telephone review of my mother's care I was made aware of your employee of the month scheme.
All my mother's carers do a excellent job displaying their individual strengths whilst carrying out their care duties.
I decided to compare the issues we had when Mrs B was unfamiliar with being supported by carers through to the present. The progress has been encouraging, one of the bigger issues was to persuade Mrs B to shower / wash regularly. On checking the log i have noticed how "Sukhi" has been noticeably successful in this respect.
This sets an excellent example for other carers, her manner and approach seem key to this high success rate.
Therefore i would like to nominate Sukhi for consideration as employee of the month.
Regards,
J.
Mr J29/05/2016
I should be glad if you would pass my appreciation to Claire and all the carers who visited me after my discharge from hospital.
They were all very helpful, considerate and polite in their dealings with me.
Mr S.18/01/2016
The carers have done a good job, it has made my life better.Mrs H.10/12/2015
'The care I have been getting is wonderful, fantastic, brilliant, 1000 xs better than the last agency and I would never want to change agencies'Mr W.07/12/2015
Mrs H called today to say she is happy with the care and the carers are lovely that look after her.Mrs.H20/10/2014
Member of adult services Solihull commented:
All of the carers who have been attending calls for Mrs.T, were described as 'Lovely'. She continued to say;
I understand that the carers role is very difficult and tiring at times and to keep a smile on your face may be difficult. However the carers who have been attending are 'lovely caring girls'.
Mmeber of Adult services mbc08/10/2014
Daughter of client D.W

Called today and wanted to say how pleased they were with the care being provided by carer 'A.G'
They said they were impressed as he was leaving reminders for her father which were working really well.
Family Member of client08/07/2014
Mrs D.W phoned to say:
" I am very happy with carer 'A' and enjoys her calls with her."
Mrs D.W13/05/2014
" I just wanted to say thank yo for the help yesterday in taking on the package for client 'x'.
I really appreciate your flexibility and your willingness to help.
Thanks Again
'A'
A.R MBC04/04/2014
" I just wanted to say thank yo for the help yesterday in taking on the package for client 'x'.
I really appreciate your flexibility and your willingness to help.
Thanks Again
'A'
A.R MBC04/04/2014
Mrs.B would like to thank care worker for all their hard work with Mrs.T and supporting her when she is unwell.Mrs.B31/03/2014
Daughter of a client called today to praise the service that we are providing for her mother and especially carer 'J' who did a lot for her mum before she passed away.Daughter of client H.M24/02/2014
Client 'A' called and said she just wanted a call and let us know we have the most wonderful staff. She said she had a lovely time with 'P' and was very grateful. She said all the staff make her feel wanted.Mrs A.P03/02/2014
Mr.ML wanted to tank the team going to Mrs.C for all their hard work and support.Mr.ML24/01/2014
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