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Caremark Redcar and Cleveland testimonials


At Caremark Redcar and Cleveland, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
“I like to have a laugh and a natter with Diane; she has become more than just a carer to me, she is my friend. She knows exactly what I like, and I don’t like, and we get on so well. I have lived in my home for over 50 years and carers like Diane are helping me to remain here and supporting me to be as independent as I can. I couldn’t be happier with the care I receive.”Doreen, a client08/07/2019
"Lucy Walker stopped to help my mum after she had a fall in the street. She refused to leave until the paramedics arrived as she wanted to be sure mum was ok. M heartfelt thanks go to this young lady, she was a star and made my mum feel calm. She deserves to be recognised."Helen Donnison06/03/2019
"Hi Michelle, thanks very much for your support this week. It was very helpful of you to take the outstanding packages and I now understand how you have built the Caremark business so successfully."Derek Birtwhistle, Commissioning Lead, Redcar and Cleveland Borough Council03/09/2018
“I remember when it snowed heavily in the winter and I thought they would never be able to get to us, but they did and that says everything about Caremark as a company.”Wife of a client04/07/2018
"The carers coming in each day are like a breath of fresh air for me. I am still able to go out to do the things I enjoy, such as spending a few hours at the amusements or trips out with my family, but it’s nice to know I will have familiar faces popping in to see me each day. As a former ward sister I do know about care, so I have high expectations but I have never been let down by Caremark."A client04/07/2018
"On behalf of my brother and I would like to say thank you for the fantastic service you have provided for Dad since you have been looking after him.

All the girls that visit Dad without exception are excellent with him and I cannot speak highly enough of them. They are patient and friendly and treat him with dignity as if he is a member of their own family. He loves their visits.

My brother and I were completely disillusioned with the standard of care we had previously observed before Caremark became involved. You and your staff have restored our faith in the care system."
Family of a client13/10/2017
"The versatile level of support provided by Caremark has enabled my mother to continue to remain in her home in often difficult circumstances. It has been her wish to stay at home and this would not have been possible without the level of care provided by Caremark. It has also allowed me to have peace of mind, knowing that my mother is being cared for in a totally professional manner.
The carers have provided excellent support and have had to adapt to a changing environment on many occasions. They are not only dedicated and helpful but also provide company for my mother on their visits. At times some of the situations have been difficult to resolve, but a combination of management understanding and the ability to schedule at short notice have won through. I am certain that Caremark have gone the extra mile on many occasions to ensure that my mother is looked after in the best possible way in the circumstances she finds herself in."
The daughter of a client28/06/2017
"M's carer Paula is very organised and motivates her to try new things. She has encouraged her to try new foods and cook for herself. She even managed to get M to go on a bus and train which now makes a big difference as she can get out more. Paula has taken M on holiday and despite M going through a tough time personally around the same time which triggered more challenging behaviour, Paula was not phased and was determined that M deserved the break and holiday away which she had been looking forward to for so long. M had an absolute amazing time. We are thankful to have Paula and I know M is also."M's parents03/02/2017
"Thanks you very much for all your help. I would just like to say how much Natasha, my carer, has helped me. I have come to think of her as a friend. She is so understanding and really listens to what I have to say. She has helped me to move on from a very dark place. I am so grateful for what she has done for me. I couldn’t have done it on my own. Natasha is a really nice person and has given me some really good advice to help me move on with my life. I felt I had to let you know how much I appreciate her help and advice. I really look forward to my days out with her. I find it very hard to trust anyone but I trust Natasha implicitly. She is a very caring understanding person and I am very grateful for her help."Mr A (client)24/08/2016
“Caremark (Redcar & Cleveland) have provided care to me for over two years and I am very pleased with the service they provide. The come six days a week and attend to all my needs. With them it’s more than just about the care; they take time to get to know you as a person as well.”Mr S (client)
“The care that is provided is brilliant and it has really taken the strain off the family and allowed us some much-needed respite.” -Mrs B (client's family)
“Caremark provided excellent care to my mum; they were kind, considerate and very respectful.”Mrs P (client's family)
“The staff at Caremark come to my home four times a day and I don’t know what I would do without them – they are wonderful.”Mr H (client)
"Can I take this opportunity to say thank you for all the support Caremark (Redcar and Cleveland) have given us over the years. We have a lovely supportive set of carers for Mam at the minute and she is doing really well thanks to that. Please pass on my sincere compliments to the girls. Your support staff are also fantastic and nothing is too much trouble for them. Gaynor in particular I know I can contact and she will understand my concerns or need for change. People are quick to complain but never to compliment and I think my sister, Mam and I would be lost without Caremark (Redcar and Cleveland)."Mrs C (family member)
"I recall on at least the last four occasions I have visited, Beth and Dean have arrived at my grandparents' house and I have noticed, overwhelmingly, that there has been so much warmth, positivity and comfort in each visit that it’s impossible not to notice how much it uplifts and makes a difficult situation far easier - there is something special about both of them.

" They aren’t just doing a job, they are not just carers – they are genuinely making a massive difference to a whole family – and to the people we love most. I honestly couldn’t put a price on seeing my Grand-dad smile, it’s a beautiful thing and they should be extremely proud of the support they give."
Mr S (client's family)
"Michelle provides me with an outstanding care package. She is patient, considerate and kind but most of all she treats me with respect and over the months I have gained confidence and she has helped bring the outside world back into my life.

"I feel very safe with Michelle as she walks beside me; sometimes I feel I could climb a mountain. She cared and nurtured me to deal with some of the challenging aspects of daily life and now I can proudly say she has helped me to have a better quality of life."
Mrs P (client)
"I would not be here today if Elaine hadn't acted so quickly and gave me CPR after I had a sudden heart attack; she is a real life-saver."Mr B
"I call Sophie my co-pilot because without her devotion, care and friendship, I don’t know where I would be.

"She has been my rock over the last few years and her devotion and professionalism are second to none.

"The rapport we have built up has enabled me to progress much more quickly and remain happy. My family and I are eternally grateful for her care and kindness and without her my whole positive attitude would be in jeopardy."
Mr H
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