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Caremark Norwich testimonials

At Caremark Norwich, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
‘Dear Nichola (CSW) and Team,

I wanted to thank you for your help and support in R’s last week. Although you were only with us for a short while, you were vital to enable R to remain at home as it was her wish.’
Partner of a client
‘Good morning Julia (Care Manager)

Just a quick note to thank you so much for the prompt and efficient way in which you have set up a care plan for my father BL. The care staff who have attended to my parents needs are all efficient and charming and we would be grateful if you could pass on our thanks for all their efforts.

Again, Julia many thanks for your extremely professional and caring approach.’
Daughter of a client
‘Dear Nichola (CSW)

Thank you for all your help, support and kindness you gave to mum and us over the weeks you looked after her. When we heard the word ‘carer’ we were all dubious and nervous as another step in mum’s illness began but when we met you we all felt at ease and saw you as a friend.

A big thank you once again and we will be forever grateful for everything you have done.’
Husband and Daughter of a client
‘To you all at Caremark,

Just a note to thank you so very much for looking after DW so well. I appreciate all that the staff did for him, nothing was too much trouble.’
Wife of a Client
‘Dear Caremark Team,

My mum recently passed away and you kindly sent a card to us.

I am writing to thank you for the care and support provided over the last 3 months...It really helped my dad having a male carer to talk to and rely on. Steve (CSW) worked above and beyond the call of duty. I don’t think we’d have managed without him.’
The Family of a Client
‘Dear CSW

Just a little thank you for your help over the last 3 months with mum. This made it possible to care for her at home following her hospital discharge.

I think we’ll all miss you as you’ve been a big part of our family life since March.’
Family of a Client
‘To Everyone at Caremark,

Thank you for your help, support and Patience.’
From Client and Family
‘Dear Julia,

On behalf of my wife and myself may I thank you and Caremark very much for the very quick response in getting carers in to look after my Mother-in-law.

Although we felt anxious about a carer coming in to get Mother-in-law out of bed, showered and breakfast etc, also of how she would be with the new carer our fears were unfounded as your carer Linda was very professional and extremely caring towards her.

It turned out to be a relaxing start to our day and it was a lot less stressful for my wife, we are very grateful and please thank Linda for her kindness.’
Son-in-law of Client
A big thank you to mums carers who looked after her over the years and especially in her last few months.Son of a client
Dear All,
I was very touched that you popped in to see my brother in his Care home. He was very pleased to see you.
Please pass on all our best wishes, especially from my brother to all your staff who helped support him.
Sister of a client
When my husband came out of hospital I was told he would need a care worker. One was found for us; when they started they came at all different times and a different one each day. Our daughter rang the hospital and told them what was happening and then we had Caremark.

Everything was so much better and their name 'Care' suits all of their staff. We see the same CSW unless she is off and the ones we have seen then have been on time and very good.
Wife of a client
Dear Christian (CSW),

First of all please pass on our thanks to all of SY's carers, especially Hazel (CSW) who was with us when SY passed away.

And to you, 'thank you' does not begin to say how much we appreciated you being there for SY and for us too. Thursday was a very difficult day especially but to have you with us during that time gave us both comfort and reassurance.

We are grateful that SY had a peaceful day on Friday and that we were able to be with him at the end.

God bless you and your family - all our good wishes to you for the future.
Family of a client
Dear Jo (CSW),

I have appreciated very much your kindness and support over the last five weeks. You are to me a very gentle, sympathetic and caring person. You have gone a long way to reassure me through difficult things and yet we've had a few good laughs.

You've worked hard and have been very open and honest - all credit to you.
To the staff at Caremark Norwich,

...I would like to take this opportunity to thank everyone concerned and if I hear of anyone needing your help I will certainly recommend you.

Thank you once again.
Husband of a client
Dear Julia (Reg. Care Manager),

My wife and I would like to thank you, Caremark (Norwich) and all of your carers that attended my mother-in-law for the very kind and professional care you gave her in the last eight months which took a lot of stress out of our daily routines after looking after for the last six years.

We would certainly recommend Caremark (Norwich) to anyone who requires professional caring and have no hesitation in using you again in the future for ourselves or family.

Thanks once again for all of your help.
Son-in-law of a client
To Christian (CSW), Charlotte (CSW) and everyone who came to call on S.

Thanks for your kindness and smiles!

Best wishes to you all
Family of a client
Wendy (FCS) and all at Caremark (Norwich),

Many thanks from all the 'D' family for your help to our parents over the last few months. I know that they benefited greatly from the time and care you all gave them.

Yours Sincerely

Daughter of clients
I would like to thank you for organising and managing care for my mother.
I am grateful for all your help and professionalism and appreciate your consistently kind, efficient and positive approach throughout.
I would certainly recommend your care company in the future.
Kind regards
Daughter of a client
To Julia (Reg. Care Manager), Wendy (FCS), Sue (CSW), Natalie (CSW), Martin (Care Coordinator) and all of the Carers that looked after mum, who had great patience and provided excellent care.

Thank you for all the care and Support.
Family of a client
We were very grateful for your help last week at the Dunston Hall Hotel. Lovely carers and very efficient!Husband of a client
Dear all at Caremark (Norwich),

Thank you to everyone who helped care for my Dad until September.

Many thanks once again.
Daughter of a client
To all the management and Care and Support Workers who were involved in caring for my Aunt Kath and making her last precious days so comfortable.

I am so grateful to all of those who were involved in her care, especially Tori (CSW) and Lauren (CSW) who were so kind, gentle, calm and so professional in their approach to my Aunt. I knew she was in safe hands and I find great comfort in this now and will remember this always.

If I could have wrote the words for the enclosed card:

(This extra-special thank you note sent to you today,
Holds more appreciation than any words could say.
For you're among the nicest people I have ever known,
And you'll never be forgotten for the thoughtfulness you've shown.)

it is exactly what I would say to you all. Yours with everlasting thanks.
Niece of a client
Thank you! Thank you! Thank you!

Your team looked after our mum June for six months until she really couldn't cope at home anymore. We would like to say how impressed we were with all your people, often going 'above and beyond'.

Thank you again.
Family of a client
...The girls from Caremark were wonderful with encouraging Audrey to do her knitting and play the piano to the end. She was 92 and although suffering a debilitating complaint her life was enjoyable to the end.Family of a client via letter to a social worker
Just to say thank you to all the staff at Caremark for the excellent care and support that was always given to Audrey.

It was due to this that Audrey was given an extra four years of life and that right up until her passing aged 92 she was encouraged by Miriam (CSW) to do her knitting and play the piano which she loved.

I have fond memories of all the carers and thank them for all that they did for Audrey.

Much thanks to Tracy (CSW) and Belinda (CSW) for coming to the funeral; it gave the family great support.
Family of a client
To Julia (Reg. Care Manager), Wendy (Care Coordinator) and all,

Just wanted to say thank you for the care and help that you provided for my mum.
Daughter of a client
Dear All

Many thanks for all the support and care you gave my parents; a difficult job which you all managed to do with a smile!

Many Thanks
Daughter of a client
Just like to say many thanks to Julia (Reg. Care Manager) and Martin (Care Coordinator) for the help and advice you gave me just before mum went into hospital and also sorting out the extra care for when she came out. It's most appreciated knowing that you were there to continue the same level of care and more.

I would also like to say a big thank you to the carers who look after mum as she always says how polite and helpful they are and a credit to your company.
Son of a client
Just a note to say thank you to all the Careworkers involved with our mum and dad. They have settled quite well in their new home.

Thanks and regards
Family of a client
To the girls and all at Caremark.

Just to say thank you for the excellent care given to Ivy on your visits.

Again, thanks
Family of a client
Please pass on our sincere thanks to all the carers who looked after mum and to Sue (Field Care Supervisor) who could not have been more helpful and efficient. We are deeply grateful.
Best Wishes
Daughter of a client
Thank you so much for looking after my mum Joan for a few days - sorry it wasn't longer.son of a client
Thank you for all the care and attention shown to Keith. It has been greatly appreciated by all the family and it made his life more comfortable than it otherwise would have been, and enabled him to remain at home where he wanted to be. Again thank you so much.Wife of a client
To All at Caremark
Thank you for looking after me with the nice carers.
It was nice to arrange having the same carers
It was lovely having Marisa (CSW)
Thank you once again

Best Wishes
A client
To All,
Thank you very much.
A client
Very Many Thanks
Kind regards
Wife of client
To Caremark and all your staff
Everyone was efficient, kind and respectful.
Sincere thanks to them all, for caring for Paul.

Best Wishes
Mother of a client
To Julia (Reg. Care Manager)
Thank you for everything you have done for me about my care.
The girls (CSW) have been marvelous to me.
It was a relief to John (Derek's brother in law) when Wendy (Care Coordinator) rang them up to tell them about the extra care arranged by you.
Thank you
Wife of a client
Dear Wendy (Care Coordinator)
It was nice to see you the other day and I didn't think I would get any extra care but you said you would try, resulting to me getting the extra care needed. I couldn't believe it. Thank you very much for what you have done. The girls (CSW) have been lovely to me.
Thank you again for all your help.
Wife of a client
Dear John,
I am a Community Mental Health Nurse for a person who requires intensive support from Caremark Norwich. This lady has severe and enduring mental health problems as well as physical and as a result, at times presents with challenging behaviours.

I am writing to say a big thank you to Julia (Reg. Care Manager) Martin (Care Coordinator) and the carers who visited this lady last night, and their management of a rapidly deteriorating situation. This client's mental health appeared to be relapsing, with an increase in delusional thinking, suicidal ideation, agitation and verbal aggression.
I am very grateful that all Caremark personnel involved were flexible and responsive to on-the-spot crisis planning this included last minute prescription pick up and delivery, sensitivity regarding client needs, a willingness to contact Social Services if needed.
I am very grateful for their input. The combinations of interventions (also GP) significantly reduced the client's distress and reduced the likelihood of a hospital admission against her wishes which would have caused her further suffering.
Kind regards
Mental Health Nurse
Dear Julia (Reg. Care Manager)
I just wanted to write to you to tell you of the fantastic service provided by Caremark Norwich.
You have recently been providing a large package of care and support to my client who was diagnosed with cancer and you have been providing care since 2014 increasing the care as her needs increased.
The service Caremark provided was so responsive. The company took the time and trouble to consider the carers that would be most suitable to provide the care and the most likely to form a good relationship.
This agency and the staff were hugely supportive to me. They kept me fully informed as to the changing situation in the home which in turn enabled me to liaise closely with the Children's services, Palliative Care services, District Nurses and the GP.
I am aware that this was far from a easy case, emotionally for the staff to manage and that the staff were deeply affected by this sad situation. However, I am aware that Julia (Reg. Care Manager) and her team are providing the staff with on-going emotional support.
I feel that Caremark provides us with a very good example of the care we need to be providing to all our clients, a truly person centered care package.
Social Worker
Dear Julia (Reg. Care Manager)
Thank you again for the great service and support you are providing to my mum.
Son of a client
I would like to say Thank you to you all for your kindness, care and consideration which you have given me and Gordan when he was at home, throughout the years.
I feel that I should call you 'friends who care' not just carers.
I shall miss you all a great deal when I leave. All the chats, the laughs, family stories, news, sad and happy times you shared with me. These will remain in my memory.
Once again Thank you so much and I love you all.
client & wife of client
Thank you for all the care and attention shown to Keith during his illness.
It has been greatly appreciated by all the family and it made his life more comfortable than it otherwise would have been, and enabled him to remain at home where he wanted to be.
Again thank you so much
Wife of a client
I would like to take this opportunity to say thank you for your help and advice over the last few weeks regarding my mum and also for the advice concerning social services so thank you Julia (Reg. Care Manager) and Martin (Care Coordinator)

Regarding my mums illnesses (luckily nothing major) over the last few weeks again i would like to thank Martin for keeping me in the picture but also a big thank you to all the carers who were involved and the time spent in contacting 111 or the doctors and making sure mum was ok.

You all seem to go beyond the call of duty and it is appreciated by mum and most definitely appreciated by me to know she is still and always will be in safe hands.

Kind Regards
Son of a client
To Julia (Registered Care Manager) Martin, Wendy (Care Coordinators) and all the Caremark Team.
You have all kept me going over the last six months. The care my Mum and Dad had from you all was the best. I will never forget all the help and support. Thank you.
Daughter of clients
Thank you for giving Mum such caring care. My heartfelt thanks.Daughter of a client
Best Wishes for a Happy Christmas and a successful new year to all the wonderful Caremark family.
Now I say family quite deliberately. I have felt the relief and support as from a family from you all.
I speak to Martin (Care Coordinator) on the phone and he is instantly on the case and organising everything efficiently, even fitting in extra visits at a moments notice. Sue (Field Care Supervisor) has been so accommodating and supportive to Mum and I.
Your communication system works so well and I really appreciate that, as I told Sue, its the best I've come across. I get the real sense of a team. Mum deserves good carers like you all and I so wish I knew more earlier and could have made the change sooner!
When Mum fell, Wendy (Care Coordinator) and Julia (Registered Care Manager) were wonderfully supportive and organised a paramedic to appear almost immediately. Sue has since talked me through what to do if I am in that position again.
I congratulate all of you. You should all be proud of what you achieve, your caring and your team work.
Sincerely thank you all.
Daughter of a client
Dear Julia (Care Manager) Thank you so much for your time and support. It meant a great deal to us all and it was so helpful to have a professional from the community contributing to the assessment.Daughter of client
We are very satisfied with the care being delivered. My sister and I are both happy with the service and think the carer does her best. One key point was your handling of the situation when you found out one morning that mum had fallen down the night before and arranging for mums doctor to call on her. Top marks!Son of a client
Just a note to say how pleased I was with the care provided by your agency for my late mother during the last months of her life. She initially found it difficult to have strangers in the house. The fact that she accustomed to it quickly was very largely down to the tolerance and good humour of your staff. No task was too onerous or unpleasant and to her credit, my mum recognised that and commended the carers for their efforts. What I noted as a great strength of all your employees was that they managed to provide effective help without patronising the patient.
I must give special mention to Shannon (carer). It is fair to say, mum was not always at her best, having often experienced an uncomfortable night. The (carer) not only performed the necessary tasks but worked hard to jolly mum out of her low spirits. She also kept me informed. It epitomised the efficient and compassionate approach by everyone involved.
Son of a client
Hi Julia (Care Manager),

Thank you to you and your staff yesterday. I very much appreciate the help and support.
We found out yesterday that mum has already had a continuing healthcare assessment at the hospital. We were able to talk to mum about her wants/needs with er palliative nurse, and make some tough longer-term decisions together so we all have a bit more 'stability'.
Probably a right decision was made for her care, but it would have saved a lot of trouble if we had been involved in the decision or even knew it was happening.
However, had it not been for you, I would never had heard of Continuing Healthcare Assessment or have been able to go in to the meetings with some knowledge about what questions to ask.
So, on behalf of us all, thank you.
An enquiry
Dear Julia (Care Manager) and all the team,
Thank you so much for all the care you have shown Dad and Mum. We have so appreciated your kindness, fun, thoughtfulness and professionalism.
You have made an enormous difference.
And dear Julia, thank you so much for the way you have supported us and given your time so generously to help us at this difficult time. We so appreciate it.
Daughter of a client
To Julia (Care Manager), Martin (Care Coordinator) and Sue (Field Care Supervisor),
Still missing Caremark!
All the best to everyone for happy times. Lots of love
Daughter of a client
To all Caremark staff,
Thanks for all your help this year.
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