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COVID-19 Update

Caremark North Hertfordshire and Stevenage is fully operational and taking extra precautions to keep people safe

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Useful Contacts

Contacts we hope you may find useful

Are you looking for Care Support in the Home?

If you have any questions, simply complete the form below and we will
respond back to you personally.
Who is the care enquiry for?


Professional, flexible care and support in your own home.

We provide high-quality home care to adults and children throughout North Herts which includes Letchworth, Hitchin, Baldock and Royston plus Stevenage.

Who we can help 

We offer care and support to help people who have chosen to continue living at home safely and comfortably.

This includes adults with:

Also for people who have been discharged from hospital and need convalescence support.

Children up to 18

Whatever the scenario we can help.

How we can help

We can provide as little as 30 minutes to provide safety check call up to full-time live-in care. We can also provide respite care on a flexible basis when family carers need a break.

Your care and support package will be tailored to your own personal needs, respecting your individual wishes and promoting your independence.

Adult care could include:

Children's care could include:

Whatever your needs, we will match you with the right Care and Support Worker to help you. Our Field Care Supervisor will monitor your care package to ensure the highest standards are maintained, and provides a 24-hour emergency on-call service for customers.

Your peace of mind

We are registered with the Care Quality Commission and our latest inspection we met all the required standards. From the report:

Customer comments: 

"They help me in a way that is very respectful and kind; I never feel awkward. At first I was very worried, anxious and embarrassed. I need not have worried....they put me at ease and reassured me straight away and now I feel comfortable."


"They look after us wonderfully well and record what happens in our support plan which we can read."


"I feel very safe and secure with them"


"I have been kept fully involved in what goes on from the beginning. My care plan is reviewed regularly and they make any amendments that I ask for. I feel in control of what goes on which is great."


"The carer is lovely, always arrives on time, is polite and always does what needs to be done. My [family member] has the same carer all the time who is never late and always stays the agreed amount of time."

Staff comments:
"The induction and training were really good. All staff must complete training, practical assessments, observations and competency checks before being allowed to deliver personal care alone. The manager supports and encourages us to develop new skills."  


"The care plans are very good but I also ask people what they want. I get to know them and their needs. I take time to find out about them. I talk with them, reassure them and make them feel at ease and respected." 
The palliative care team asked who we had used for care and what we thought of the service. My brother and I said that the care we received and especially ….. was without fault.Mrs MREAD MORE TESTIMONIALS

Recommended useful contacts

We have produced a list of local contacts we hope you may find useful.Find Out More >
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