Professional, flexible care and support in your own home.
We provide high-quality home care to adults and children throughout North Herts which includes Letchworth, Hitchin, Baldock and Royston plus Stevenage.
Who we can help
We offer care and support to help people who have chosen to continue living at home safely and comfortably.
This includes adults with:
- Physical disabilities
- Learning disabilities
- Chronic conditions
- End-of-life care
Also for people who have been discharged from hospital and need convalescence support.
Children up to 18
- Illness or accident
- Physical disability
- Leaning difficulties
Whatever the scenario we can help.
How we can help
We can provide as little as 30 minutes to provide safety check call up to full-time live-in care. We can also provide respite care on a flexible basis when family carers need a break.
Your care and support package will be tailored to your own personal needs, respecting your individual wishes and promoting your independence.
Adult care could include:
- Help getting up and getting dressed
- Help with personal hygiene
- Assistance with medication
- Preparation of meals
- Housework and shopping
- Accompanying you to appointments, such as to the GP or hospital
- General companionship - someone to chat to over a cup of tea.
Children's care could include:
- Assist the family in establishing daily routines
- Provide attentive day-to-day care
- Support feeding regimes
- Support the child's education by taking them to and from school, preparing lunches, and caring for them after school and during holidays
- Enable the child to interact and socialise with others, through visits to sports, cultural and other leisure activities
- Encourage the child to be as independent as possible
- Work with their school and other bodies to meet their objectives
Whatever your needs, we will match you with the right Care and Support Worker to help you. Our Field Care Supervisor will monitor your care package to ensure the highest standards are maintained, and provides a 24-hour emergency on-call service for customers.
Your peace of mind
We are registered with the Care Quality Commission and our latest inspection we met all the required standards. From the report:
Customer comments: "They help me in a way that is very respectful and kind; I never feel awkward. At first I was very worried, anxious and embarrassed. I need not have worried....they put me at ease and reassured me straight away and now I feel comfortable."
"They look after us wonderfully well and record what happens in our support plan which we can read."
"I feel very safe and secure with them"
"I have been kept fully involved in what goes on from the beginning. My care plan is reviewed regularly and they make any amendments that I ask for. I feel in control of what goes on which is great."
"The carer is lovely, always arrives on time, is polite and always does what needs to be done. My [family member] has the same carer all the time who is never late and always stays the agreed amount of time."
Staff comments: "The induction and training were really good. All staff must complete training, practical assessments, observations and competency checks before being allowed to deliver personal care alone. The manager supports and encourages us to develop new skills."
"The care plans are very good but I also ask people what they want. I get to know them and their needs. I take time to find out about them. I talk with them, reassure them and make them feel at ease and respected."