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COVID-19 Update

Caremark Medway is fully operational and taking extra precautions to keep people safe

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Are you looking for Care Support in the Home?

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Looking for care in Medway?

Caremark Medway is a home care agency based in Medway City Estate. We deliver care across the Medway area. As a home care provider in Medway, our domiciliary care and support services offer care at home to the elderly community of Medway and neighbouring areas. Caremark Medway offer home care and support services to: Chatham Central, Cuxton and Halling, Gillingham North, Gillingham South, Hempstead and Wigmore, Lordswood and Capstone, Luton and Wayfield, Peninsula, Princes Park, Rainham Central, Rainham North, Rainham South, River, Rochester East, Rochester South and Horsted, Rochester West, Strood North, Strood Rural, Strood South, Twydall, Walderslade, Watling 

What does care at home involve?

All our clients have chosen to remain living independently at home and need some level of care and support to enable them to do so. Our care at home services ensure their desired level of independence is maintained whilst they continue to live safely at home.

We provide a bespoke service, tailored to match your specific needs and preferences as well as your budget. There is no real limit to the type of support we offer. It may be something as simple as a ½ hour domestic call each day at a time to suit you, or it may be providing a more complex package of care. Where a more intensive level of care and support is required, our 24 hour and Live-in care service is available. Our services include; personal care, domestic duties, companionship, complex care, respite, shopping duties and medication. 

Who we support?

Caremark (Medway) is committed to supporting the elderly community across the Medway towns. We provide a wide range of care and support packages, including those with mental health problems (Alzheimer's and dementia), physical disabilities, learning disabilities and those who simply require some social support.


Why choose us?

We are passionate about care and we want to make a genuine difference in peoples’ lives, however big or small.

Our mission is to deliver the highest standard of care to each individual, making them feel valued, improving their quality of life and enabling them to continue living in their own homes.

Our services are tailored to meet your needs and requirements which are at the centre of everything we do. To this end we offer:

  •  Free initial needs assessment; this is a detailed assessment to carefully capture your needs as well as free advice to assist around your care needs
  • Introductory visits for carers so you are comfortable with the carers who will be coming to visit you
  • Regular call times
  • A small team of carers to ensure regularity of care
  • Ad hoc visits from our supervisors who will check in to ensure your care package is meeting your needs

Vision

To set the benchmark for quality care and become a driving force for positive change within the community.

We don’t just want to be the provider of choice in the areas where we provide care services, we want to set the standard for the level of care every individual should receive in their own home. We believe our clients should receive the same care that we would want our own family members to receive, and this is what we aspire to do. In time we hope to be a voice for positive change and able to influence standards and best practices within the care industry.

We want to go beyond just caring for our clients, and engage more within the community, working closely with local charities and other groups who require support. Giving back is a core part of our ethos and we will always do whatever we can to ensure we are doing our part.


Values

Our values set out what we believe in as a business and following these defines our culture and how we operate. We expect all our staff to live by these core values.

Customer First

The customer is at the heart of everything we do and our customers’ safety and wellbeing is our upmost priority. We will always put our clients first.

Compassion

We are caring and sympathetic towards our clients and have a genuine desire to help them with what they are going through.

Respect


We believe everyone should be treated with dignity and respect. We respect the rights and values of our clients and always look to promote their independence and choices.

Excellence

We aspire to deliver the highest standard of care, always learning and adapting to ensure we continually improve the quality of our care.

Reliable

You can count on us and trust that we will always be there to support you and your loved ones.

Teamwork

Our mission can only be realized through our shared values and working together as a team. We value all our staff and know we must work together effectively to deliver a seamless service.

Recommended useful contacts

We have produced a list of local contacts we hope you may find useful.Find Out More >
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