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Caremark Kirklees testimonials


At Caremark Kirklees, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
Great friendly staff and very efficient when handling my husband who becomes difficult when it comes to personal care.

They talk him through the motions which manages to calm him down. They are experienced in handling dementia patients, the illness which my husband suffers.

I would not be able to take care of my husband at home if this service did not exist.
JT - wife of Service User19/07/2019
“I have had other care companies before, but Caremark Kirklees are easily the best.

“I have some great carers; my favourite is Lia who is top of the pack in my view.

“We have a really good laugh together and she is just wonderful.

“She, along with the other carers, help me to remain as independent as I can, which is important to me. So, they will encourage me to help in the bathing and dressing process and they ensure my medicine is in the correct place so I can take it myself.

“They show so much compassion.”
Dorothy Charlesworth24/06/2019
A lovely Christmas card received from the son of one of our Service Users:

"To the carers of MW

Sending you Warmest Christmas Wishes

Many thanks to you all for taking care of my mother. You all do a fantastic job

Much appreciated

All the best wishes for Christmas

S & D
Son of a Service User24/12/2018
"The care we receive is very good and means we can both remain at home, which is very important to us."Brian and Maria Ellerker20/12/2018
“I couldn’t do this on my own and my family can’t be here all the time, so having support from Caremark means all the difference to me.”Doris Frost20/12/2018
“I can’t fault the support I receive and all the carers are very nice and respectful.”Pat Pye20/12/2018
“I am more than happy with the care I receive, and I look forward to the visits of the carers.”Alan Matthews20/12/2018
Dear Leah

Thank you for getting the Xmas gifts from Mum to Oksana and Naseem. They do a great job and Mum is very lucky to have them.

Hope you all have a lovely Xmas

Kind regards

SB
Card received from daughter of Service User30/11/2018
"Excellent service by caring people who get to know you, Support is very good and help in anyway they can. I'm glad I chose you."

SM 29.11.18
Comment received in Annual Survey from Service User29/11/2018
“The support the carers give me with my Dad is a big help. I am a taxi driver and sing opera in my spare time, so it gives me peace of mind knowing he is in good hands when I am not at home.”Nigel, son of a client13/11/2018
“The carers help provide my mum with personal care, which is a big help and it ensures she can remain at home with me.”Russell, son of a client13/11/2018
“I couldn’t do anything without my carers; they are the reason I am able to remain in my home which I am very grateful for.

“One of my favourites is Ricky. He is always cheerful and we have a good laugh together when he’s here.”
Elaine, a client13/11/2018
Dear Carers

Just to thank you all once again for the wonderful care you gave to Dad.

He was fortunate to have his care given by such kind and compassionate people.

We always knew the care he was given was the very best that it could be for which we can't thank you enough

Best wishes

J
Card received from J - Daughter of Service User24/10/2018
My regular carer is Judith and I can’t say enough nice things about her. She sees things that need doing that I don’t spot and I never need to ask her to do something as she is always on top of everything. I trust her and she is very special.Ethel, a client09/10/2018
Thank you again for the lovely girls Mum has, she is very fond of them and they do a super job !!SB - daughter of Service User24/07/2018
Dear Sue

Thank you for getting back to me so quickly with the Caremark email. We will be using this email address for future communications with ourselves and Caremark.

It was a pleasure to meet with you today and appreciate your detailed and thorough questionnaire regarding IS's continued care. We feel confident that our Mum with received the needed care from your team and look forward to the starting date.

Warm regards

PW
Daughter of Service User20/03/2018
Hi

Just some feedback to pass on to Caremark re Mr & Mrs A. Both son and daughter are very happy with the care they are providing. Daughter states the care is outstanding and nothing compared to where she lives. She has nothing but praise for them. They (Caremark) also have been useful to me through the assessment process.

Just wanted to pass on some good feedback

Thanks

LH
Senior Community Assessment Officer
Email from Social Worker via Kirklees Council Brokerage Quality Assurance06/03/2018
Hi Leah

Thank you for sending Sue to the review meeting; Sue made a very good contribution to the discussion

The meeting was chaired by OM (Lead Nurse Continuing Care - NHS) from the CCG and went well

Take care
SC - father of Service User28/02/2018
To all the Staff at Caremark:

You have all been wonderful to both W and myself. You were always cheerful when you came, and gave us confidence and made W as comfortable as possible. No way could we have managed without you. I miss you coming, because you became more like friends,

With love,

H & family
H26/02/2018
We have received the following handwritten letter from a friend of one of our clients:

Dear Manager,

I am writing to express my appreciation for the care given to JS by Clarissa R

Early on Christmas Day morning J attempted to get out of bed to reach her commode. Unfortunately she did not make it and as a result J, the bed and the commode were comprehensively soiled.

When Clarissa arrived she immediately took control of the situation - first of all seeing to J's needs and by the time she left everything was back to normal.

Her care was outstanding and I felt I had to let you know how we value her professional and efficient service.

Would you please pass on our thanks to her,

Yours sincerely

SS
Mrs SS - friend of JS05/01/2018
To Duncan and the Caremark Staff

I would just like to say a big "Thank You" for all your help. I couldn't have done it without the girls. Cheryl, Cheryl and Naseem are worth their weight in gold!

Thanks again
Card received from Service User's daughter07/11/2017
We have received a number of positive comments, a number are shown below, from our Service Users and their family members in the latest Client Annual Surveys, which form part of our Quality Assurance process:

- "I would like to say my Carers are very good and really look after me"

- "I have always found them (the Carers) very helpful particularly Cheryl - she is so kind with my handicap"

- "They are very good"

- "A very great service"

- "I would recommend Caremark to anyone that needs help"

- "Our Mum and the family are impressed with how the staff are with Mum....We were very unsure when we first had Carers in to look after Mum, but we all feel that she gets a great service and this has allowed her to be independent to a certain degree so she can remain in her home. THANK YOU"

- "They ring and tell me if they have been delayed. They are always helpful with any queries we make and sort them out. They are friendly, cheerful and just lovely people to come into our home. We feel so lucky to have them all.....I would recommend Caremark to anyone needing care. The company is very well run and a credit to the owner"
Various Service Users and their family members02/10/2017
I would like to thank you for sending Judith , on a permanent basis. to my mum. It makes such a difference to her to have Judith calling on a morning to assist her up and get her ready. Mum, really needs the consistency of the same person coming on a morning, so I am really grateful to you for sending Judith, who mum gets on really well with.Mrs BL - daughter of Service User15/06/2017
A big "Thank you" to Hamida and Anahita for coming to my rescue this morning. You are wonderful! Also to Heather for rearranging my care/rota. Very much appreciated.KM - Service User27/04/2017
Very delighted with the care and support I receive as I have got three regular carers that come. I am very happy with this. I really like how Caremark keep regular carers - I like how Caremark do thisBR - Service User14/04/2017
"The carers are amazing and we cannot fault them. My Mother loves them, they are really kind caring people."Daughter of Service User15/03/2017
Very happy with my carers and service and I would not change a thingBN - Service User21/02/2017
HW passed away this weekend. I have brought 5 bunches of flowers in to say thank you for everything you have done for my Dad.
The carers were excellent. My Dad was always hard, but they managed great.

Thank you
BW - son of HW, Service User30/01/2017
Thank you for the care you provided for D. I would particularly like to mention Ian and Naseem, who were excellent. D was very fond of them both.Wife of a client28/01/2017
I am really happy with everything my Mum receives from all the carers and the ServiceAW - daughter of BB, Service User20/01/2017
Thank you for all your care given to V

We could not manage without you all

MERRY CHRISTMAS
Family of service user05/12/2016
Beth is caring and helpful to us allNote from family of service user16/06/2016
Dear Duncan & James,

Thank you for sending us Leah.

We like Leah.

She is very friendly.

She is knowledgeable.

She is professional.

Please can we have more of Leah on weekends as she is lovely.
Email received from Customers30/04/2016
Phone call received from SH's daughter regarding her carer, Khadija. She said:

“I personally want to give Khadija a compliment for the support she gives to my Mum. Since Khadija has started, Mum is much less anxious and is less stressed. I no longer receive any distressing phone calls/messages from my Mum. Khadija often sends helpful photos of her activities with Sheila. I have overheard her manner with Mum, which is very positive. I know that with my Mum’s deteriorating condition, her dementia can make her behaviour very challenging. Khadija deals with this very well with her down to earth manner and sense of humour. My Mum does not have the ability to make her own choices, and Khadija, through using common sense makes very positive choices. I often hear her banter and sense of humour. I am very relieved to have someone like Khadija looking after my Mum – thank you.”
Daughter of Service User06/04/2016
Email received from JS:

Dear James

Thank you for sending us Sam last night.

She came to church. She was brilliant. She was very knowledgeable in her caring role. She ensured we could take part in the church service. She helped us to make paper prayer flowers.

She demonstrated knowledge in moving and handling and falls prevention.

She beat Samuel at the dish washing challenge.

Sam and Samuel spoke endless about classic cars.

Thank you for sending Sam.

JS & SS
Husband and wife - both are Service Users14/03/2016
Card received from V's family following her 95th Birthday:

"We would like to say Thank You to all the Carers involved with looking after V for the card, gifts and Good Wishes on her 95th Birthday.

We are so grateful for you help with Mum. Her care is given with love and warmth. This enables us her family to keep her at home with us.

Thank you all."
PJ - Service User's son08/03/2016
They (Hamida & Mel) do a "sterling job" they not only provide my care, they also ensure everywhere is clean and tidy and should be an example to all other staff.KM - Service User04/02/2016
I am calling to compliment Erin (Care & Support Worker) on how she dealt with my husband this morning. She handled a difficult situation amazingly and was fantastic.JB - Wife of Service User28/01/2016
Our Care Manager, James received a letter from the sister of a service user who recently passed away at home:

Dear James,

I am writing to thank you and your carers for looking after [Service User] in the last weeks of his life. It wasn't easy, I'm sure, but they did a good job and we are grateful to you all.

Katie (CSW) was with him when he died - that was hard for a young person but she coped brilliantly.

Our best wishes to you all,
PS - Sister of Service User17/12/2015
'Kathleen is an amazing carer, she is very good at what she does'

'She is exceptional and nothing is ever too much for her'
JM - Service User16/12/2015
During a recent Telephone monitoring carried out by Jo (Care Co-ordinator) a customer complimented the care staff stating 'They make me feel like a human being again' K also stated that 'Hamida is amazing and knows what I need doing before I even know I need it doing!'KM - Service User19/11/2015
During a telephone monitoring conducted with the husband of one of our customers he complimented their main care & support worker Katie stating that 'Katie is brilliant for my wife, we both really like her and are happy with everything. We hope Katie continues to visit'ES - Customer's Husband06/11/2015
Our Care Manager, James has received a note from the son in law of one of our customers this morning which reads: "After nearly ten weeks with Kirklees [In House care team] the transition to the new company went very well; T (Mother in Law) has taken immediately to Oksana"

Well done Oksana from all at Caremark (Kirklees)
Son in Law of Customer20/08/2015
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