East Hertfordshire & Broxbourne Customer Testimonials

My dad’s initial care was two visits a week to support with tasks he could no longer manage. Despite being in his 90s, he was a man who knew what he wanted and the carers were extremely sensitive as he adjusted from complete independence to requiring increasing levels of support. They allowed him to be ‘in charge’ and he appreciated that. Two and a half years later, he had six visits a day and overnight sits to support him in his wish to spend his last days at home. Throughout, Caremark have been wonderful. We never felt it was ‘just a job’ for any of the team. He was always treated with compassion, respect and genuine kindness. The office staff are great – professional, reassuring, open to change and always at the end of a phone in times of crisis. My dad often said that he had ‘lost’ most of his friends because he had outlived them, but that he gained new friends in his carers. I recommend Caremark wholeheartedly. Thank you. We couldn’t have done it without you.

veryone, from office staff to carers, treated us with kindness and compassion. A mother, with some very cross episodes of personability due to her dementia, was always treated with kindness, care and opportunity to calm down and accept the care that was being offered. The carers’ understanding of how to care for a person with dementia was exceptional.
We felt part of a ‘team’ who always had the best interests of Mum at heart. Contact with us was excellent. At all times, we felt everyone went the extra mile to do all they could to support Mum. I cant recommend them highly enough. Thank you.

My husband had four weeks care following his discharge from hospital with very poor mobility. I was advised that he should not go upstairs to bed to had so put a bed in the sitting room which became crowded with frame, commode and wheelchair. But the carers coped admirably with the less than idea conditions in which to work. They treated him with dignity and amiability throughout. Nothing was ever too much trouble. Their helping could not be faulted and they were at pairs to the positive about his progress although his illness is terminal. Every one of them treated our home with respect and both of us with kindness and much thoughtfulness.

MC – Wife of Client

Mum’s care went above and beyond. Mum got to know her regular ladies and enjoyed chatting to them. The Caremark team are extremely professional and caring and enabled Mum to remain in her flat until her health deteriorated where she then required more complex nursing care. I wouldn’t hesitate in recommending Caremark to care for a loved one.

Mum needed care at home after being in hospital for 3 weeks. Social Services placed my mum’s care through Caremark. The service has been fantastic. Care was put into place very promptly. All the carers who visited were so empathetic and well trained. They discovered issues with the equipment my mum was sent home with and organised for this to be rectified through the occupational therapist. Mum is so happy to be at home with the support of her carers, they are always on time and ready to go that extra mile when she needs them. I am able to check in on her every day through the amazing app they have. With Caremark I always have that peace of mind that my mum will receive the best.

Caremark are amazing! Since my dad was discharged from hospital up until he needed to be moved to a care home, Caremark has supported him with exceptional care. He required four visits of two carers a day to meet his needs. The carers that cared for Dad were on time and even made it when there was snow on the ground and most everyone else was stuck. The carers were caring, compassionate and treated Dad as the individual he is, always considering his needs and wishes and those of my mum. They made every effort to learn about Dad’s previous hobbies, likes and dislikes so they could engage with him in a meaningful way. The managers at Caremark are approachable and responsive and communicate well when needed. It’s fair to say that having Caremark on board made a very difficult situation manageable and enabled my parents to stay together at home for as long as possible. On behalf of my family, I would like to say a big ‘thank you’ for all you have done over the last fourteen months.

My partner needed end-of-life support at night. We were recommended to Caremark by his nursing team. Caremark supported my partner with night care for the final week of his life. When I called them, they came out the same day to do a very detailed assessment of all his needs and wishes and put the care in place to start the following night. The care assistant they provided was so loving, caring and well-trained. She made my partner’s final moments of his life so comfortable. I only wish I had found them earlier.