We love our customers, and they seem to love us too!

Dear Caremark,

Thank you for your very kind word’s.

My dad was a very lovely man with old fashioned principals.

As you stated in you email your company looked after dad for nearly two years .

In that time he was very looked after by two girls. Sorry i don’t recall her name , when she left, I was very concerned how dad would react to someone new .

Then Rishika came to take care of TEDO and from the very start they bonded.

Rishika always knew what mood dad was in and how to persuade him to eat, get dressed etc.

The day that dad was taken to Northwick hospital, it’s my understanding that she insisted she went with him.

When i arrived Rishika was holding his hand and talking to him it was obvious to me and my family just how much she cared.

They took dad to have a brian scan we both went with him which was shown he didnt have a stroke. By this time it was gone 9.30

I had persuade her to go home however she agreed only  before she made sure dad was clean and comfortable . I found out afterwards she got a taxi home.

The days that followed, Rishika text / called asking after dad. The day’s went onto one so not sure what day Rishika and her husband came to visit dad, she was so upset however the nurses come to clean dad and he got very distressed. Rishika was right there holding him talking to him.

I cannot sing Rishika praises enough . She is a diamond and a credit to your company.

Please pass this to Rishika

L. Tedo daughter

Hope you are all well. I am Z’s brother and carer at home. Today a new lady called Habiba covered the shift for Z (Thursday 06th Oct 2022).

Just wanted to feedback to you that we were really happy with Habiba today.  I wanted to raise it as it is rare to find such a good match for Z.

She got on really really well with Z.  She really enjoyed taking Z out into the community which is something Z loves to do every day, so it is really important for me to find someone who understands that and actually enjoys doing that too.

She’s comfortable and familiar with the local area and public transport as she’s lived/worked in this area previously.

She understood Z’s needs very well and was also experienced and comfortable with Z’s medical needs too (epilepsy, seizures, rescue medication etc…) which is very re-assuring for me.

H.M. Brother of the customer.

I am Joy, the partner of M.H, I wanted to thank you for his Xmas card and present, which was kind and thoughtful.

I also wanted to thank you for providing good cover (John) for M.H regular carer, Abdul, on Xmas Day.

I was concerned when Abdul told me he couldn’t come on Xmas Day, but both I and the Home staff were impressed with John.

Thank you.

J. Partner of the customer.

I want to thank you and the carers, especially Ernest and Raymond for caring for Abbot Francis in the last couple of years when his ability to care for himself was getting harder. We are very grateful for the consistency of care that was so important.

Thank you and God bless you!

Dom A.M Trust of St Benedicts . Ealing Abbey.

I’d like to share very good feedback regarding Mary, Lillian and Farah, who provide excellent standards of care to me and my husband. They are extremely professional, they are excellent at their jobs and I feel very well cared for by them.

Please pass on this feedback.

Thank you.

M.C & J.C. Customers.

I would like to thank Nimo, Precious, Maxine and Charlotte for their care of my mother, J.G. who passed away on 10th November only a day or so following your commission to care for her. They were all so kind and gentle with her as she went through the final stages of her life and I know they were as surprised as I was that she passed so quickly.

In particular I would like to thank and send my very best wishes to Nimo and Precious as her primary care assistants. I have worried about them both because they were shocked by the situation and as young people with their own lives and families it is very important that your company values and supports them to deal with the emotional impact of seeing people suffer and die. Please pass on my thanks and good wishes.

M.G. Daughter of the customer.

I want to thank you and your amazing team for taking such good care of my husband, Bill over the last two years. Your care assistants showed love and compassion for Bill, and ensured that he was cared for with the respect and dignity that he deserved.

You and your team supported me every step of the way, throughout the two year period. And when Billy passed away, you maintained that strong support to help me get through the most difficult time. I could not have done it without all of you.

I wanted to say keep up the good work you have been doing. It is a very honorable job that you and your care assistants have, one that is not as rewarding as it should be but know that it is for a very good cause.

Kay. Partner of the customer.

I wanted to say how brilliant both Ayo and Mariam were on Monday. They were extremely accommodating, helpful and willing to implement physio advice handed over. They each demonstrated really good ability to support H in practicing her sitting balance and asked lots of questions to confirm their understanding. I was really impressed.

Physiotherapist of the customer.

David and I wish to thank you for all you have done to help him over the last few months. In particular, he has said how much he has appreciated Lindy’s cooking and company. He also mentioned the meticulous care that Barbara takes over assisting with his washing.

The whole family has been grateful to know that someone has been able to step in and help him as his needs have increased.

 

I wish you all well in the future.

Kate. Niece of the customer.

I just wanted to drop you a line, to let you know how pleased I was that you sent Lucy to care for my grand-daughter while I was at work.

My granddaughter has severe mental health problems and Lucy was superb. Lucy’s cheerful, willing and caring attitude was of great comfort. Lucy was inspirational and a great motivator. There appeared to be nothing Lucy couldn’t do.

I will highly recommend your service and thank you once again for sending Lucy.

M.B. Grandfather of the customers.

I am writing on behalf of my mother Mrs S.H and and myself, to that you for the services of your care workers who looked after my mother very well during the period that they came.  We found that your care workers had a good, pleasant and caring temperament. This is very important when looking after elderly people. The previous care agency which we had mostly had care workers who were rough in their handling of my mother and therefore, we had to remove them from providing services to my mother.

K. A. K. Son of the customer.

I must say a big thanks to all you staff Moni, they have been very helpful, kind and very good to my dad. They are more like a family.

Special thanks to Lewis – he was the only one that my dad shook his hand. He takes very special care of him and he is so delighted. Janet ha been wonderful, they will all miss him.

I must say, you have a great team.

Thanks to Caremark.

H.P. Son to the customer.

Dear Moni
Thank you and the Carers, especially Ernest and Raymond for caring for Abbot Francis in the last couple of years when his ability to care for himself was getting harder. We are very grateful for the consistency of care that was so important.
Thank you and God bless you!
Best wishes,

Ambrose McCambridge OSB 

Hello Caremark

I’d like to share some very good feedback regarding Mary, Lillian and Farrah who provide excellent standards of care to me and my husband. They are extremely professional, they are excellent at their job and I feel very well cared for by them.

Please pass on this feedback. If you could send these carers all the time this would be very much appreciated

Dear Care Mark Ealing,

I would like to thank Nimo, Precious, Maxine and Charlotte for their care of my mother, Josephine Gorman who passed away on 10th November only a day or so following your commission to care for her. They were all so kind and gentle with her as she went through the final stages of her life and I know they were as surprised as I was that she passed so quickly.

In particular I would like to thank and send my very best wishes to Nimo and Precious as her primary carers. I have worried about them both because they were shocked by the situation and as young people with their own lives and families it is very important that your company values and supports them to deal with the emotional impact of seeing people suffer and die. Please pass on my thanks and good wishes.

Madeleine Gorman JG
Caremark. The mark of excellent care.
Caremark Home Care in Ealing
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184 Acton Lane, Park Royal,
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