Location: Lambeth
Salary: 23,000 - 26,000
Hours: 42

  • Competitive Salary
  • -Training opportunities and career progression
  • -Pension
  • -20 days holiday plus 8 days bank holidays
  • -Supportive team and manager

Caremark Lambeth is a professional homecare provider supporting individuals in the borough of Lambeth and surrounding area.

We offer our customers a high-quality level of care and support in the comfort of their own homes and with our dedicated team supporting vulnerable adults and people with learning disability:-

  • Personal Care
  • Respite Care
  • Live in Care
  • Dementia and Alzheimer’s Care
  • Companionship; Medication Assistance
  • Shopping and Meal preparation
  • Domestic Duties
  • Social Activities.

We are currently looking to recruit an experienced Care Coordinator to join our team. This is an office-based position which includes performing many of the associated admin duties like managing care/customer files, producing compliance documents and occasionally being on-call on a scheduled rota basis. You will liaise with healthcare professionals, care assistants, customers , and their families to provide excellent standards of care and support with skilled and experienced teams of Care Assistants.

Reports to: Care Manager

Summary of role

To ensure all customer visits are allocated, to recruit suitable Care Assistants and to maintain appropriate office procedures.

Principal responsibilities
  • Answering all incoming telephone enquiries.
  • Implementation of thorough recruitment and vetting procedures of all Care Assistants.
  • Processing new customer referrals.
  • Preparing appropriate documentation for Field Care Supervisors.
  • Permanent allocation of Care Assistants to all customer visits and ensuring all visits always covered.
  • Administration of all Individual Care & Support Agreements.
  • Maintaining customer and Care Assistant office files and ensuring that they are always up to date.
  • Maintaining computer system up to date at all times.
  • Ensuring all customers and Care Assistant documentation and electronic records are kept up to date at all times.
  • Ensuring all other records are kept up to date. 
  • To work closely with the Field Care Supervisor. 
  • To ensure compliance with all office systems and procedures.
  • Assistance with wages and invoice processing.
  • Production of reports and management information as required.
Care Coordinator Skills & Attributes
  • Strong communicator who’s fluent in English (both written and spoken)
  • Friendly telephone manner
  • Good negotiation skills
  • Ability to work under pressure and multi-task
  • Strong organisational and time management skills
  • Ability to work to deadlines & take direction
  • Be able to think fast on their feet and make quick decisions
  • Compassionate and caring
  • Candidate MUST have previous experience as a Care Coordinator.

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