We love our customers, and they seem to love us too!

‘Dear Nichola (CSW) and Team,

I wanted to thank you for your help and support in R’s last week. Although you were only with us for a short while, you were vital to enable R to remain at home as it was her wish.’

Partner of a customer

‘Good morning Julia (Care Manager)

Just a quick note to thank you so much for the prompt and efficient way in which you have set up a care plan for my father BL. The care staff who have attended to my parents needs are all efficient and charming and we would be grateful if you could pass on our thanks for all their efforts.

Again, Julia many thanks for your extremely professional and caring approach.’

Daughter of a customer

‘Dear Nichola (CSW)

Thank you for all your help, support and kindness you gave to mum and us over the weeks you looked after her. When we heard the word ‘carer’ we were all dubious and nervous as another step in mum’s illness began but when we met you we all felt at ease and saw you as a friend.

A big thank you once again and we will be forever grateful for everything you have done.’

Husband and Daughter of a customer

‘To you all at Caremark,

Just a note to thank you so very much for looking after DW so well. I appreciate all that the staff did for him, nothing was too much trouble.’

Wife of a Client

‘Dear Caremark Team,

My mum recently passed away and you kindly sent a card to us.

I am writing to thank you for the care and support provided over the last 3 months…It really helped my dad having a male carer to talk to and rely on. Steve (CSW) worked above and beyond the call of duty. I don’t think we’d have managed without him.’

The Family of a Client

‘Dear CSW

Just a little thank you for your help over the last 3 months with mum. This made it possible to care for her at home following her hospital discharge.

I think we’ll all miss you as you’ve been a big part of our family life since March.’

Family of a Client

‘Dear Julia,

On behalf of my wife and myself may I thank you and Caremark very much for the very quick response in getting carers in to look after my Mother-in-law.

Although we felt anxious about a carer coming in to get Mother-in-law out of bed, showered and breakfast etc, also of how she would be with the new carer our fears were unfounded as your carer Linda was very professional and extremely caring towards her.

It turned out to be a relaxing start to our day and it was a lot less stressful for my wife, we are very grateful and please thank Linda for her kindness.’

Son-in-law of Client

When my husband came out of hospital I was told he would need a care worker. One was found for us; when they started they came at all different times and a different one each day. Our daughter rang the hospital and told them what was happening and then we had Caremark.

Everything was so much better and their name ‘Care’ suits all of their staff. We see the same CSW unless she is off and the ones we have seen then have been on time and very good.

Wife of a customer

Dear Christian (CSW),

First of all please pass on our thanks to all of SY’s carers, especially Hazel (CSW) who was with us when SY passed away.

And to you, ‘thank you’ does not begin to say how much we appreciated you being there for SY and for us too. Thursday was a very difficult day especially but to have you with us during that time gave us both comfort and reassurance.

We are grateful that SY had a peaceful day on Friday and that we were able to be with him at the end.

God bless you and your family – all our good wishes to you for the future.

Family of a customer

Dear Jo (CSW),

I have appreciated very much your kindness and support over the last five weeks. You are to me a very gentle, sympathetic and caring person. You have gone a long way to reassure me through difficult things and yet we’ve had a few good laughs.

You’ve worked hard and have been very open and honest – all credit to you.


To the staff at Caremark Norwich,

…I would like to take this opportunity to thank everyone concerned and if I hear of anyone needing your help I will certainly recommend you.

Thank you once again.

Husband of a customer

Dear Julia (Reg. Care Manager),

My wife and I would like to thank you, Caremark (Norwich) and all of your carers that attended my mother-in-law for the very kind and professional care you gave her in the last eight months which took a lot of stress out of our daily routines after looking after for the last six years.

We would certainly recommend Caremark (Norwich) to anyone who requires professional caring and have no hesitation in using you again in the future for ourselves or family.

Thanks once again for all of your help.

Son-in-law of a customer

To Christian (CSW), Charlotte (CSW) and everyone who came to call on S.

Thanks for your kindness and smiles!

Best wishes to you all

Family of a customer

Wendy (FCS) and all at Caremark (Norwich),

Many thanks from all the ‘D’ family for your help to our parents over the last few months. I know that they benefited greatly from the time and care you all gave them.

Yours Sincerely


Daughter of customers

I would like to thank you for organising and managing care for my mother.
I am grateful for all your help and professionalism and appreciate your consistently kind, efficient and positive approach throughout.
I would certainly recommend your care company in the future.
Kind regards

Daughter of a customer

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