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Caremark Harrogate testimonials


At Caremark Harrogate, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
Hi,
Just want to say what an amazing job SP has done over last few weeks with our rota sending same people and taking on board our grumbles.

She is a credit to Caremark for all the hard work she does.
Thank you
Julie
18/12/2017
Dear S

Please may I thank you and your wonderful team for the help and support you have given me and my family during the past few difficult weeks. I simply would not have managed without you. The Carers who came to help us showed such gentleness and kindness and Bob so looked forward to their visits. Thank you all from myself and the family. Gaye
16/12/2017
Written By Care & Support Worker HG

To all my colleagues, amazing couple of days if somewhat crazy at times! But wanted to say I have enjoyed all my double calls. It’s great that we know the routine and on a call each of us just seems to know what the other is about to do and either assist or go to the next step. We all work pretty well together and it shows when we leave a client smiling. Everything is calm, efficient - but not rushed. The clients are always put first and foremost with everyone, there is not one of you that i wouldn’t want to work with!
Staff member HG14/02/2017
I just wanted to let you know how grateful I am to SP for the care she gives
my mother and for the support she gives me.
I can call SP at any time and she is always helpful, friendly, and nothing is
too much trouble for her. She has found carers that my mother feels comfortable
with.
SP always keeps me up to date with any changes or problems my mother has.
I believe SP is a great asset to your company, and she has encouraged me to
stay with Caremark.
I find SP very professional, caring and supportive, and I am pleased your company employs someone I can contact at any time, and who understands my mum’s and my
needs.
Thank you
JB09/01/2017
Carers are pleasant, very helpful and willing. Help with mealtimes, washing, laundry, general cleaning, shopping.

How likely would you be to recommend Caremark (Harrogate)? Likely
Overall Standard: Good
Staff: Good
Care / Support: Excellent
Management: Satisfactory
Treated with Dignity: Excellent
Value for Money: Satisfactory
Germaine A15/01/2016
I am happy, I am well cared for, they are always cheerful. They have made such a difference to my life.

Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Joyce H17/03/2015
Caremark was only one of 3 agencies that were available to take on my wife at short notice. I have been using them since July 2014 and I have no concerns with what they provide for us. They answer to my every need which is mainly at short notice.

Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Ian O'Hara05/12/2014
Everybody is brilliant.


Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Good
Value for Money: Excellent
Muriel Townend (Client / Service User)30/10/2014
I have been treated with excellent care and respect ALWAYS and have been very happy here in my old age! Many thanks to all concerned.


Staff: Excellent
Care / Support: Excellent
Management: Excellent
Value for Money: Excellent
Jacqueline N (Client / Service User)06/10/2014
Caremark do their best. I am pleased with the service. Carers do all that I ask of them.


Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Joyce Higgins (Client / Service User)25/09/2014
Like all the carers the come, I prefer the more mature ones as they always go the extra mile.


Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Good
Treated with Dignity: Good
Value for Money: Good
Blanche A (Client / Service User)25/09/2014
The carers at this organisation really put themselves out for the clients. They are always cheerful and happy natured - making light of bad weather and crowded roads. I always look forward to them arriving, it is a miracle to me that they get through so much in so little time - this is the one thing which they lack TIME. I know that they feel this deeply but it is good that efforts are made to assure that we see the same carers as much as possible. We also know ahead which carer can be expected at any given time.

Staff: Excellent
Care/Support: Excellent
Management: Excellent
Value for Money: Excellent
Sheila N (Client)03/06/2014
Caremark provided care for my mother-in-law while my husband and I had a much needed break. We found the manager and carers to be very kind, friendly and professional, offering a real quality service. It was so reassuring to know the same two carers were able to come each day, giving much appreciated continuity. Her smiles and obvious contentment left us in no doubt she was receiving excellent care.

Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
by Carol W (daughter-in-law of client)05/04/2014
The staff in Harrogate seem to be happy in their job 'work' and seem to be happy to give their clients time. Conversation or 'client chat' is very important to there clients as to many, the carers are the only people they may see each day. All the carers we have had have been very pleasant and helpful - nice caring people.
Staff: Excellent, Care / Support: Excellent
Management: Satisfactory, Value for Money: Excellent
George Dearlove (husband of client)23/10/2013
Very Happy with the regular carers we have. They are very caring and gentle and i couldnt faulter any of them, they are like our children when they come in but professional when it comes to their tasks.E. Clark, LS1515/07/2013
Excellent care and compassion for both my sick husband and myself.
Staff: Excellent, Care / Support: Excellent
Management: Good, Value for Money: Good
Maureen B (client)12/07/2013
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