Joanne Folkes

Managing Director & Registered Care Manager

Joanne joined Caremark Cheltenham and Tewkesbury early in 2018 as Registered Care Manager. A qualified physiotherapist, her experience in patient-facing care has made her a hugely valuable addition to the team. Her role as Care Manager sees her taking on a range of responsibilities including co-ordinating the care delivered, making sure care assistants and customers have everything they need to liaising with local authorities and care professionals.


Michael Folkes


Michael Folkes is our Managing Director and ultimately responsible for everything that happens at Caremark, ensuring we deliver the very highest quality of care to people we support across Gloucestershire. He is ensuring that Caremark is leading the way when it comes to innovation in homecare, including the use of robot technology.



Deputy Manager & Field Care Supervisor ( Cheltenham & Tewkesbury )

Jessica started as a Care Assistant and quickly progressed through the ranks, becoming a Field Care Supervisor and now a Care Coordinator. Jessica is dedicated to delivering the highest standards of care and support with high levels of passion for the work she does and is firmly aligned with our company values of kindness and support for our team and customers.



Care Coordinator

Katie started at Caremark as a home care assistant before being promoted to the position of Field Care Supervisor and now a Care Coordinator, ensuring our customers have the right care package to meet their needs and co-ordinating staff to ensure that care is delivered as per individualised care plans.  Katie is an amazing care coordinator and demonstrates her ability to support our customers and the team every day.




Jennifer (Jenny) as she likes to be called, has been with Caremark since 2018.  During her time, she has carried out a variety of roles working on specialist projects, such as the dementia project as well as supervisor roles, and of course many hours of delivering high-quality care.  Jenny is passionate about her work, and when the opportunity came up to train others, she jumped at the chance.  Jenny is able to deliver her training with the same levels of high passion and empathy, as she showed towards our customers and is an instrumental part of our care, Worker Academy and support function.

Jade our care coordinator


Care Coordinator

The Caremark Cheltenham & Tewkesbury team are pleased to welcome Jade in the role of care coordinator. Jade joined us in March 2024 and has had experience as a care coordinator in previous employment.

Jade has worked in the industry for most of her adult life and has attended Cornwall College and Plymouth University to further her knowledge in health and social care.

The role of care coordinator suits Jade perfectly as she loves to help people and we are pleased to hear that Jade is thoroughly enjoying her time working for Caremark. Jade says the team are really kind and it’s a great environment to work in.



Business Development and Events Co-ordinator

Frances joined the Caremark team in April 2024 as Business Development and Events Co-ordinator. Frances has qualified teacher status (QTS) specialising in supporting children with special educational needs. Her previous role was that of a Teaching Assistant where she assisted children if they needed additional support in the classroom. Prior to the Teaching Assistant role, Frances was the Assistant Headteacher at Alderman Knight School in Tewkesbury. Frances is a lively, positive and, as can be seen from her work history and training, caring person.

Want to find out more?

Reach out to us today – the Caremark Cheltenham & Tewkesbury team are ready to answer your questions. 


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