Field Care Supervisorcheltenham@caremark.co.uk01242 370797
Going the extra mile is second nature for Penny Best, Caremark Cheltenham and Tewkesbury’s Field Care Supervisor.
Penny’s experience in care is varied and extensive – she has worked with children on the autism spectrum as well as in hospitals and care homes. She loves working in care she says, because: “I want to really make a difference in people’s lives and help them stay independent.”
As part of her role, Penny supervises the carers in her area, making sure the care they deliver is meeting the clients’ needs. She also provides care for clients herself and says every day is different. And every day can see her go above and beyond the average care call.
Recently Penny delivered a paper to a client who asked about the racing page, saying he hadn’t been able to have a bet on the Grand National for several years because he couldn’t get out and about to do so. That’s where Penny stepped in.
She said: “I offered to go and put the bet on for him and read him the runners and riders – he chose his horse and off I went. It was something he had always done and now, because of his circumstances, wasn’t able to do so any more and had no-one else who could do it for him. I was delighted to help out and he was really chuffed. Unfortunately he didn’t win!
“For me it’s about going the extra step wherever we can. This is a really rewarding role, it’s great that you can have a positive impact on a person’s live and make their day a little easier or brighter. Every day is fresh, you don’t quite know what to expect which is fantastic.
“I love it – I love being out meeting people and helping people in their own homes. It allows you to give really individualised care. Caremark is great because it supports you to deliver that great quality care.”