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Meet the Caremark Cheltenham & Tewkesbury team

Joanne Lambert

Joanne Lambert

Registered Care Manager

joanna.lambert@caremark.co.uk
01242 370797
Joanne joined Caremark Cheltenham and Tewkesbury early in 2018 as Registered Care Manager. Her experience in patient-facing care has made her a hugely valuable addition to the team.
Qualified as a physiotherapist, Joanne has a great deal of experience in supporting people both in hospital settings and in the community.
Her role as Care Manager sees her taking on a range of responsibilities including co-ordinating the care delivered, making sure carers and clients have everything they need to liaising with local authorities and care professionals.
Joanne believes it is a huge responsibility to provide care for someone in their own home and wants to ensure that everything is in place – whether that be equipment, training or another element – to allow the care team to deliver the best possible and safest care for clients.
She said: “Carers are looking after people, who are often vulnerable, in their own homes and that is a huge responsibility for us – not just to make sure we take care of the client, but also take care of our team too. We need to make sure they have all they need to deliver care as well as possible for the client.
“I’m also the direct interface between the local authority, checking we are getting it right for our clients. I’ll work with local authority teams to make sure the packages of care are delivering all they need to, and to suggest changes where they may be beneficial.
“It’s my role to make sure everything runs smoothly. It’s really rewarding to know that we’re helping make a positive difference to people’s lives. The care we deliver is important to them and really can have a positive impact. It’s not just doing a job.”
Penny Best

Penny Best

Field Care Supervisor

cheltenham@caremark.co.uk
01242 370797
Going the extra mile is second nature for Penny Best, Caremark Cheltenham and Tewkesbury’s Field Care Supervisor.
Penny’s experience in care is varied and extensive – she has worked with children on the autism spectrum as well as in hospitals and care homes. She loves working in care she says, because: “I want to really make a difference in people’s lives and help them stay independent.”
As part of her role, Penny supervises the carers in her area, making sure the care they deliver is meeting the clients’ needs. She also provides care for clients herself and says every day is different. And every day can see her go above and beyond the average care call.
Recently Penny delivered a paper to a client who asked about the racing page, saying he hadn’t been able to have a bet on the Grand National for several years because he couldn’t get out and about to do so. That’s where Penny stepped in.
She said: “I offered to go and put the bet on for him and read him the runners and riders – he chose his horse and off I went. It was something he had always done and now, because of his circumstances, wasn’t able to do so any more and had no-one else who could do it for him. I was delighted to help out and he was really chuffed. Unfortunately he didn’t win!
“For me it’s about going the extra step wherever we can. This is a really rewarding role, it’s great that you can have a positive impact on a person’s live and make their day a little easier or brighter. Every day is fresh, you don’t quite know what to expect which is fantastic.
“I love it – I love being out meeting people and helping people in their own homes. It allows you to give really individualised care. Caremark is great because it supports you to deliver that great quality care.”
Michael Folkes

Michael Folkes

Managing Director

michael.folkes@caremark.co.uk
01242 370797
Michael Folkes, Managing Director and new owner of the Cheltenham based home care company has recently gained registration of his new business with the Care Quality Commission. Now registered, Michael is open for business and looking forward to his care team delivering Caremark’s bespoke care and support service to vulnerable people in his local community.
Reflecting on this exciting new beginning, Michael Folkes says: “I am thrilled to be starting a new journey in such a rewarding sector. I am looking forward to becoming fully immersed in to my community to which I will work hard to serve.
"I think the ladies who come in to help me are wonderful and kind. They don’t rush, they spend time with me. The way they are with me, I don’t feel like I lose any dignity.

"Having the same people means they get to know me, and I get to know them. They’re prepared to do whatever I ask them to do and they don’t rush me."
Lynne, a clientREAD MORE TESTIMONIALS
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